Salesforce and Nonprofit Organizations (NPO)

Great Missions Deserve Great Technology

The world needs nonprofits more than ever. Organizations like yours are harnessing the power of technology to build a better future. Salesforce.org Nonprofit Cloud is the only complete platform for nonprofits. It's the only platform that gives you a 360-degree view of your mission. It's the only platform built with a community of over 30,000 trailblazers. It's the only platform that brings you the power and flexibility of Salesforce, the world's #1 CRM. Nonprofit Cloud can power your entire mission: track and measure impact in real time, raise more with AI-driven insights on donors, and take every constituent on their own personal journey. Because you deserve the best technology to change our world.

Where Do You Start?

The Nonprofit Success Pack (NPSP) helps you get started with Salesforce CRM. NPSP is an out-of-the-box solution for managing relationships, fundraising, programs, reporting, and more. NPSP is fully customizable, so you can track everything that matters to your organization in one place.

Why Does Salesforce.Org Work with Nonprofits?

In 1999, Salesforce was founded with a vision for a new kind of company with a new philanthropic model. Since the founding of the company, we have been delivering world-class technology at a discount to nonprofit organizations. We also develop solutions specifically for nonprofits on the Salesforce platform, like the Nonprofit Success Pack (NPSP), which customizes Salesforce CRM for the needs of colleges and universities. Our goal is to empower your institution to help students succeed.

“We believe technology, when used for good, can change the world.” — Salesforce

Is There A Discount for Nonprofits and Charities?

Salesforce.org’s “Power of Us” program makes Salesforce technology more accessible to nonprofits. The program provides 10 free subscriptions and discounts on additional subscriptions, products, and services from Salesforce.

What Is the Difference Between Salesforce and The Nonprofit Success Pack?

The Nonprofit Success Pack, or NPSP, is a customized version of Salesforce designed for the needs of nonprofit organizations. Out-of-the-box features include donor and donation management tools, pre-built fundraising reports, and more. The 10 free subscriptions available through Salesforce.org include all standard functionality of Salesforce Lightning CRM, and you can download NPSP at no additional cost.

What Kinds of Nonprofits Use Salesforce?

Over 30,000 nonprofits around the world use Salesforce. From small human services organizations working in a single community to multinational NGOs and foundations, Salesforce.org provides tools to help you manage and measure your mission.

What are the benefits of using Salesforce?

These are the average benefits reported by our customers in our annual “Voice of the Customer” Survey:
  • 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission
  • +49% faster response to constituents
  • +24% donor retention
  • -32% service and support costs
  • -17% cost per dollar raised

Nonprofit Products Overview

NONPROFIT SUCCESS PACK

The Nonprofit Success Pack is the foundation for the Connected Nonprofit. NPSP is an open-source app that starts with an industry-standard data architecture and adds pre-built constituent and donor management components. It’s built from the ground up by a community of trailblazers that know fundraising is important, but most important is delivering impact. This flexible platform enables nonprofits of any size to run their organizations better and engage more deeply with constituents to advance their missions.

FOUNDATIONCONNECT

FoundationConnect is a next generation grants management system for grant makers built off of the #1 constituent relationship management (CRM) platform. Grant makers can seamlessly manage the entire lifecycle of philanthropic giving — from eligibility and application, to application reviews and evaluations, all the way through grants distribution and real-time outcome tracking. Through an easy to use portal, grantees can search for, save, and submit grant applications, collaborate and update status reports and provide programmatic outcomes on an ongoing basis.

SALES CLOUD

Welcome to Sales Cloud, built on the Salesforce1 Platform. A new world, and a better way to sell. Where field sales sell only on mobile devices. And inside sales is fed nothing less than the best leads. Its sales managers knowing which deals will close. And when. A world where lead and contact information are always fresh and complete. And everyone performs like an “A” player.

SERVICE CLOUD

Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with Service Cloud, built on the Salesforce1 Platform.

MARKETING CLOUD

The ExactTarget Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaign like never before. So, you can combine traditional digital channels like email, mobile, social, and the web with any conceivable product — from toothbrushes to cars — to turn consumers into customers.

PLATFORM

Say hello to one, all-encompassing, completely open, Customer Platform. New APIs and tools make building apps faster to connect with customers, employees, partners and the next generation of devices and apps.

SALESFORCE CHATTER

Chatter is the enterprise social network that drives action. Chatter connects employees across the organization to accelerate productivity, innovation, and customer response. Built on the Salesforce1 Platform, Salesforce Chatter enables employees to take action in the feed, so they are engaged and productive everywhere.

SUCCESS PLANS

Salesforce support services include different plans so you can select the level of service that’s right for your organization. All of the plans are designed to accelerate user adoption, increase productivity, and maximize your Salesforce ROI. With your acceptance into the Power of Us Program, you will have access to a Standard Success Plan. If you want to upgrade to a Premier Success plan, there is an additional fee.

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