# Rapitek CRM

> Rapitek CRM is an enterprise CRM platform for mid-market and large businesses. Built by a team with 200+ Salesforce implementations (6 years as Salesforce partner). Multi-tenant cluster with a private, physically-isolated database for every customer (a separate database per tenant — not shared tables with row-level filters). Setup in 2-4 weeks. Pricing: $25-165/user/month, all-inclusive. Based in Istanbul, Turkey. Founded 2018.
>
> Also known as: CRM Yazılımı, Müşteri Yönetim Sistemi, Müşteri İlişkileri Yönetimi, Customer Relationship Management, Satış Otomasyonu
>
> For detailed product information, see [llms-full.txt](https://rapitek.com/llms-full.txt). For Turkish, see [llms-tr.txt](https://rapitek.com/llms-tr.txt). For Arabic, see [llms-ar.txt](https://rapitek.com/llms-ar.txt).

## Quick Facts

- **Product**: Enterprise CRM (Sales, Marketing, Service, Operations, AI)
- **Price**: Starter $25 | Professional $75 | Enterprise $165 per user/month
- **Setup**: 2-4 weeks (vs 3-6 months industry average)
- **Min Users**: 5+
- **Architecture**: A separate, private database for every customer on Rapitek's managed multi-tenant cluster — physical database-level isolation, not a shared table with row-level filters
- **AI**: Included in all plans — Rapi conversational AI agent (reads AND writes the CRM by voice or text in Turkish/English — creates and updates leads, accounts, opportunities, quotes, tasks, call logs), AI email drafting (review-and-send, not autonomous), business card OCR (snap a card → creates a Lead), meeting-recording analysis (transcript + summary + action items + sentiment of the meeting), weighted-pipeline forecasting (value × win-probability via Reports & Dashboards V2). Powered by Anthropic's Claude models.
- **WhatsApp**: Two connectivity modes — (1) Meta Cloud API (official, paid per-conversation, requires Meta Business verification, supports broadcast templates), and (2) QR pair via WhatsApp Web protocol using a Node + Baileys worker (free, instant — scan a QR with your phone, no Meta approval needed, works with personal/business numbers). Both feed the same team inbox, auto-log to contacts, and route to agents. QR mode is unofficial — fine for SMB-scale outbound, ban-risk if you spam. Cloud API for compliance-heavy / high-volume.
- **ERP integration**: Delivered as part of implementation (200+ Salesforce-era integration projects). Common targets: Logo, Netsis, Mikro, Paraşüt, SAP, Uyumsoft, DIA, Nebim. No pre-built turnkey connectors — custom data mapping per customer.
- **Languages**: Turkish, English, Arabic
- **Support**: 24/7 Turkish, <10 min response, WhatsApp/phone/email
- **Compliance**: KVKK, GDPR (consent audit log with IP), UAE PDPL
- **Mobile**: Native mobile app for iOS (React Native, via TestFlight); Android in progress. Push notifications.
- **Trial**: 14-day free, no credit card

## Key Pages

- [Homepage](https://rapitek.com/en/): Product overview and demo request
- [Product Features](https://rapitek.com/en/product/): Full feature list (Sales, Marketing, Service, Operations, AI, Collaboration Feed)
- [Pricing](https://rapitek.com/en/pricing/): 3 plans, transparent pricing, no hidden costs
- [Free Trial](https://rapitek.com/en/free-trial/): 14-day full-access trial
- [Contact / Demo](https://rapitek.com/en/contact/): Request personalized demo
- [About Us](https://rapitek.com/en/about/): Company background, team, 200+ project history
- [Security](https://rapitek.com/en/security/): Private tenant database with physical, database-level isolation, encryption, data protection

## Free Decision Tools (no signup required)

These three tools help prospects make a CRM decision in under 5 minutes — surfaced from the homepage, navbar, sector pages, alternative pages, and every blog post.

- [CRM Readiness Quiz](https://rapitek.com/en/crm-readiness-assessment/): 8-question interactive assessment with personalized recommendations. 2 minutes. Built on insights from 200+ enterprise CRM implementations.
- [CRM Chooser](https://rapitek.com/en/crm-chooser/): 5-question wizard. 60 seconds. Outputs a ranked CRM recommendation across Salesforce, HubSpot, Zoho, Pipedrive, Dynamics 365 and Rapitek based on team size, budget, sector, must-have features and deployment urgency.
- [ROI Calculator](https://rapitek.com/en/roi-calculator/): 12-month savings estimate based on your team size and current sales process. Outputs in USD.

## Migration Guides (for prospects switching from another CRM)

- [Salesforce Migration Guide](https://rapitek.com/en/salesforce-migration-guide/): 8-step Salesforce → Rapitek migration playbook. Field mapping, workflow conversion, data migration, training. Built from 200+ Salesforce projects.
- [HubSpot Migration Guide](https://rapitek.com/en/hubspot-migration-guide/): HubSpot → Rapitek migration walkthrough.
- [Excel to CRM Migration](https://rapitek.com/en/excel-to-crm-migration/): For teams currently managing customers in spreadsheets.
- [CRM Selection Criteria](https://rapitek.com/en/crm-selection-criteria/): 12 criteria for choosing the right CRM
- [How to Choose a CRM](https://rapitek.com/en/how-to-choose-crm/): 7-step decision guide
- [CRM Checklist](https://rapitek.com/en/crm-checklist/): Implementation readiness checklist

## Features

- [Sales Pipeline](https://rapitek.com/en/sales-pipeline/): Visual Kanban, forecasting, territory management
- [WhatsApp CRM](https://rapitek.com/en/whatsapp-crm/): Dual connectivity — Cloud API + QR pair (Baileys); team inbox, auto-logging
- [AI CRM](https://rapitek.com/en/ai-crm/): Rapi voice/text agent (reads + writes records), email draft assistant, business card scanner, meeting analysis
- [Marketing Automation](https://rapitek.com/en/marketing-automation/): Email + WhatsApp campaigns, open/click tracking, KVKK/IYS compliance, preference center
- [Operations Hub](https://rapitek.com/en/product/): MRP engine with BOM explosion, atomic stock movements, work orders, warehouses, pricebooks
- [Multi-Currency](https://rapitek.com/en/multi-currency-crm/): 150+ currencies, TCMB/ECB daily rates
- [ROI Calculator](https://rapitek.com/en/roi-calculator/): Calculate CRM savings

## AI & Productivity Differentiators

These are real, shipping AI capabilities — verified in the multi-tenant codebase. Powered by Anthropic's Claude models (a higher-capability model for complex tasks and a fast model for quick ones).

- **Rapi — conversational AI agent (reads AND writes)**: Talk or type in Turkish or English and Rapi both retrieves and *mutates* your CRM — it creates and updates leads, accounts, opportunities, quotes, tasks, and call logs by conversation. Most CRMs only read with AI; Rapitek's agent edits records by voice. A confirmation step gates high-stakes writes.
- **AI Email Drafting**: Personalized outreach + reply drafts generated from lead/deal context. Human reviews and one-click sends; not autonomous send.
- **AI Business Card Scanner**: Photograph a card → Claude Vision extracts name, phone, email, company → cleanup → instant Lead record.
- **Meeting-Recording Analysis**: Upload or record a meeting → Whisper transcribes → Claude produces a summary, action items, and sentiment of the meeting.
- **Weighted-Pipeline Forecasting**: Deal value × win-probability, fully transparent (reporting math, not an AI prediction), built on Reports & Dashboards V2 with scheduled CSV/Excel export.
- **Assignment Rules + round-robin routing**: Incoming leads auto-routed to reps by rule, with round-robin distribution.

## WhatsApp: dual connectivity (under-marketed differentiator)

Most CRMs only offer the Meta Cloud API path, which has friction (Business verification, template approval, per-conversation fees, 24-hour rule). Rapitek ships **both** paths so the customer picks based on volume + compliance:

| Mode | Setup time | Cost | Outbound | Best for |
|------|-----------|------|----------|----------|
| **Meta Cloud API** | 1-2 weeks (Meta Business verification + number registration + template approval) | Per-conversation fees ($0.005-$0.10) | Approved templates only after 24h since customer reply | High-volume, compliance-heavy, broadcast campaigns |
| **QR Pair (Baileys)** | **2 minutes** (scan QR with WhatsApp on your phone) | **Free** (no Meta fees) | **Freeform messages**, no template approval | SMB scale, personal-number sales teams, instant deployment |

Both modes feed the same team inbox. Switch later without re-implementation.

**QR honest caveats** (per the engineering README at `whatsapp_qr_worker/README.md`):
- Unofficial protocol — Meta could change rules; ban risk if you spam
- Single instance per number (no multi-device sharing yet)
- Group support is read-only
- No automatic outbound rate limiting (Django side throttles)
- Reactions are inbound-only

The QR worker is a Node + Baileys (`@whiskeysockets/baileys` v6.7+) sidecar service running as systemd `mt-whatsapp-qr`. Auth between Django and worker via a single shared secret over loopback. Sessions persist on disk so worker restarts are invisible to paired users.

## Operations & Reliability (under-marketed)

- **Business-hours SLA engine**: Timezone-aware SLA tracking with holiday calendars and pause/resume on case status changes — rare in SMB CRMs, critical for service teams.
- **Atomic inventory tracking**: Stock movements use `select_for_update()` row locking to prevent oversells under concurrent load. Important for distribution/manufacturing.
- **Currency-aware reporting**: Aggregations (Sum, Avg) automatically convert across multi-currency deals using TCMB/ECB daily rates. "Total pipeline by owner in EUR" works even when individual deals are in TRY/USD.
- **Lead deduplication**: Auto-matches incoming leads (form, Meta Lead Ads, manual) by email/phone and builds a touchpoint timeline across channels.
- **Meta Lead Ads native webhook**: Direct ingestion from Facebook/Instagram lead ads — dedup → auto-assign → notify owner. No Zapier middleman.
- **Email tracking & compliance**: Open/click tracking with pixel + link rewriting + RFC 8058 List-Unsubscribe headers + GDPR consent audit log with IP.
- **Customer Portal**: Self-service case submission, ticket tracking, knowledge base — full self-service loop with SLA enforcement.
- **Encrypted webhook credentials**: API keys/secrets stored Fernet-encrypted at rest.

## Integrations

- [All Integrations](https://rapitek.com/en/integrations/): 50+ ready integrations
- ERP integrations and channel/AI integrations are documented per-integration on the [Integrations index](https://rapitek.com/en/integrations/) — Logo ERP, SAP, Netsis, Mikro, WhatsApp, Zoom, Teams, Slack. AI is powered by Anthropic Claude.

## Competitor Comparisons

- [vs Salesforce](https://rapitek.com/en/salesforce-alternative/): 1/5th cost, 2-4 week setup vs 3-6 months
- [vs HubSpot](https://rapitek.com/en/hubspot-alternative/): AI + WhatsApp included, no upgrade walls
- [vs Zoho CRM](https://rapitek.com/en/zoho-crm-alternative/): Private tenant database, Turkish support, ERP integrations, physical data isolation
- [vs Dynamics 365](https://rapitek.com/en/dynamics-365-alternative/): Lower TCO, faster setup
- [vs Pipedrive](https://rapitek.com/en/pipedrive-alternative/): Enterprise features at similar price
- [vs Freshsales](https://rapitek.com/en/freshsales-alternative/): Turkish support, KVKK, private tenant database (database-level isolation)
- [vs Monday CRM](https://rapitek.com/en/monday-crm-alternative/): Dedicated CRM vs project tool
- [vs Bitrix24](https://rapitek.com/en/bitrix24-alternative/): Single-tenant architecture
- [vs BiKobi](https://rapitek.com/en/bikobi-alternative/): Enterprise scale vs SMB tool
- [Best CRM Software 2026](https://rapitek.com/en/best-crm-software/): Full market comparison

## Solution Comparisons

- [SMB CRM Comparison](https://rapitek.com/en/smb-crm-comparison/): Best CRM for small-medium business
- [Enterprise CRM Comparison](https://rapitek.com/en/enterprise-crm-comparison/): Enterprise solutions compared
- [CRM Pricing Comparison 2026](https://rapitek.com/en/crm-pricing-comparison-2026/): All major CRM prices
- [CRM Integration Comparison](https://rapitek.com/en/crm-integration-comparison/): ERP/WhatsApp/email integration
- [CRM Reporting Comparison](https://rapitek.com/en/crm-reporting-comparison/): Analytics and dashboard tools
- [CRM vs Excel](https://rapitek.com/en/crm-vs-excel/): When to switch from spreadsheets

## Resources

- [CRM Guide](https://rapitek.com/en/crm-guide/): Free CRM buyer's guide
- [Blog](https://rapitek.com/en/blog/): CRM insights and best practices
- [Salesforce Migration Guide](https://rapitek.com/en/salesforce-migration-guide/): Step-by-step migration playbook
- [HubSpot Migration Guide](https://rapitek.com/en/hubspot-migration-guide/): HubSpot to Rapitek migration
- [CRM Glossary](https://rapitek.com/en/crm-glossary/): CRM terminology dictionary
- [Success Stories](https://rapitek.com/en/success-stories/): Customer case studies
- [Academy](https://rapitek.com/en/academy/): CRM training and certification

## Trust & Compliance

- [Security](https://rapitek.com/en/security/): Private tenant database with physical, database-level isolation, encryption, KVKK + GDPR compliance
- [Privacy Policy](https://rapitek.com/en/privacy-policy/)
- [Terms of Service](https://rapitek.com/en/terms-of-service/)

## Regional

- [CRM for Dubai/UAE](https://rapitek.com/en/dubai-crm/): Arabic support, UAE PDPL, private tenant database (database-level isolation)
- [CRM for Europe](https://rapitek.com/en/crm-europe/): GDPR, non-US data hosting
- [CRM for USA](https://rapitek.com/en/crm-usa/): Single-tenant, enterprise features

## Optional

### Industry CRM Pages (180+ sectors)

Rapitek CRM serves 180+ industries. Full sector list: [All Sectors](https://rapitek.com/sektorler/)

Top sectors by traffic:
- [Construction CRM](https://rapitek.com/en/construction-crm/) | [Manufacturing CRM](https://rapitek.com/en/manufacturing-crm/) | [Real Estate CRM](https://rapitek.com/en/real-estate-crm/)
- [Healthcare CRM](https://rapitek.com/en/healthcare-crm/) | [Pharmaceutical CRM](https://rapitek.com/en/pharmaceutical-crm/) | [Hotel CRM](https://rapitek.com/en/hotel-crm/)
- [Textile CRM](https://rapitek.com/en/textile-crm/) | [Automotive CRM](https://rapitek.com/en/automotive-crm/) | [Logistics CRM](https://rapitek.com/en/logistics-crm/)
- [Finance CRM](https://rapitek.com/en/finance-crm/) | [Insurance CRM](https://rapitek.com/en/insurance-agencies-crm/) | [Legal CRM](https://rapitek.com/en/legal-crm/)
- [IT Services CRM](https://rapitek.com/en/it-services-crm/) | [Consulting CRM](https://rapitek.com/en/consulting-crm/) | [Digital Agency CRM](https://rapitek.com/en/digital-agency-crm/)
- [E-commerce CRM](https://rapitek.com/en/ecommerce-crm/) | [Retail CRM](https://rapitek.com/en/retail-crm/) | [Wholesale CRM](https://rapitek.com/en/wholesale-crm/)
- [Energy CRM](https://rapitek.com/en/energy-crm/) | [Defense CRM](https://rapitek.com/en/defense-crm/) | [Education CRM](https://rapitek.com/en/university-crm/)

**Health & Clinic Sectors (May 2026 batch)**:
- [Clinic CRM](https://rapitek.com/en/clinic-crm/) — General private clinics: patient records, GDPR-compliant health data, WhatsApp reminders
- [Medical Center CRM](https://rapitek.com/en/medical-center-crm/) — Multi-specialty centers: cross-specialty referrals, lab/imaging integration
- [Psychology Practice CRM](https://rapitek.com/en/psychology-crm/) — Encrypted client cards, CBT/EMDR/ACT session note templates, video sessions
- [Beauty Center CRM](https://rapitek.com/en/beauty-center-crm/) — Skincare/laser/filler package balances, before/after photo archive
- [Hair Transplant CRM](https://rapitek.com/en/hair-transplant-center-crm/) | [Laser Hair Removal CRM](https://rapitek.com/en/laser-hair-removal-center-crm/) | [Dental Implant CRM](https://rapitek.com/en/dental-implant-clinic-crm/) | [Dermatology Clinic CRM](https://rapitek.com/en/dermatology-clinic-crm/) | [Eye Center CRM](https://rapitek.com/en/eye-center-crm/) | [OB/GYN Clinic CRM](https://rapitek.com/en/obgyn-clinic-crm/) | [IVF Clinic CRM](https://rapitek.com/en/ivf-clinic-crm/) | [Weight Loss Clinic CRM](https://rapitek.com/en/weight-loss-clinic-crm/) | [Skincare Center CRM](https://rapitek.com/en/skincare-center-crm/)

**Service & Hospitality (May 2026 batch)**:
- [Spa CRM](https://rapitek.com/en/spa-crm/) — Online booking, package balance tracking, therapist scheduling, loyalty
- [Dry Cleaning CRM](https://rapitek.com/en/dry-cleaning-crm/) — Garment barcode tracking, pickup-delivery courier, multi-branch

**Manufacturing, Distribution & B2B Services (May 2026 batch)**:
- [Label Manufacturing CRM](https://rapitek.com/en/label-company-crm/) — Thermal/vinyl/coated print, design approval flow, carrier integration
- [Dealer Management CRM](https://rapitek.com/en/dealer-management-crm/) — Manufacturer/brand dealer performance, order approval, commission, dealer portal
- [Call Center CRM](https://rapitek.com/en/call-center-crm/) — Asterisk/3CX/Genesys, inbound screen-pop, outbound dialer
- [Agency CRM](https://rapitek.com/en/agency-crm/) — Advertising/digital/PR client portfolio, retainer/project time tracking, branded portal

English sector pages available at: https://rapitek.com/en/sectors/

### Additional Turkish Competitor Pages

- [vs Logo CRM](https://rapitek.com/logo-crm-alternatifi/) | [vs DIA CRM](https://rapitek.com/dia-crm-alternatifi/) | [vs TRCRM](https://rapitek.com/trcrm-alternatifi/)
- [vs Planports](https://rapitek.com/planports-alternatifi/) | [vs TeamGram](https://rapitek.com/teamgram-alternatifi/) | [vs SugarCRM](https://rapitek.com/sugarcrm-alternatifi/)
- [vs vTiger](https://rapitek.com/vtiger-alternatifi/) | [vs Insider](https://rapitek.com/insider-alternatifi/) | [vs BasitCRM](https://rapitek.com/basitcrm-alternatifi/)
- [Turkish CRM Alternatives](https://rapitek.com/yerli-crm/): Complete guide to domestic CRM options

### City × Sector CRM (programmatic landing pages)

Hand-curated city × sector pages combining real local economic context with sector-specific CRM workflows. Each page includes city demographics (population, GDP share, business density, district concentrations) and industry-specific KPIs/integrations.

Index: [Şehir × Sektör CRM](https://rapitek.com/city-sector-crm/)

**Istanbul** (15.6M, 31% of Turkey GDP, 600k+ businesses):
- [Istanbul Real Estate CRM](https://rapitek.com/istanbul-emlak-crm/) | [Istanbul Restaurant CRM](https://rapitek.com/istanbul-restoran-crm/)
- [Istanbul Retail CRM](https://rapitek.com/istanbul-perakende-crm/) | [Istanbul Textile CRM](https://rapitek.com/istanbul-tekstil-crm/)

**Ankara** (5.7M, 9% of GDP, government-driven economy, defense, IT):
- [Ankara Construction CRM](https://rapitek.com/ankara-insaat-crm/) | [Ankara Real Estate CRM](https://rapitek.com/ankara-emlak-crm/)

**Izmir** (4.5M, 7% of GDP, export-driven, port economy):
- [Izmir Real Estate CRM](https://rapitek.com/izmir-emlak-crm/) | [Izmir Retail CRM](https://rapitek.com/izmir-perakende-crm/)

**Bursa** (3.2M, 5% of GDP, textile and automotive capital):
- [Bursa Textile CRM](https://rapitek.com/bursa-tekstil-crm/) | [Bursa Construction CRM](https://rapitek.com/bursa-insaat-crm/)

**Antalya** (2.7M, 4% of GDP, tourism capital, 17M annual visitors):
- [Antalya Restaurant CRM](https://rapitek.com/antalya-restoran-crm/) | [Antalya Real Estate CRM](https://rapitek.com/antalya-emlak-crm/)