Manage Your After-Sales Service Processes with CRM
Rapitek CRM service module handles after-sales warranty tracking, service request management, field team coordination, and customer satisfaction.
Request Free DemoWhat Is After-Sales Service Management?
After-sales service management is the systematic management of all support, maintenance, warranty, and repair processes provided to the customer after the sale of a product or service. Effective after-sales service increases customer loyalty, supports repeat purchases, and strengthens brand reputation.
The Rapitek CRM service module is designed to meet the real needs of service processes in Turkey, built on experience from 200+ enterprise projects. It offers comprehensive features such as warranty management, service contracts, field service team coordination, and spare parts tracking.
After-Sales Service Module Features
Warranty Tracking
Track warranty periods on a per-product basis. Receive automatic notifications for customers with expiring warranties.
Service Request Management
Log customer service requests, prioritize them, and track the resolution process from start to finish.
Field Service Team
Assign tasks to field technicians and plan their routes. Receive real-time updates from the field via the mobile app.
Service Contracts
Manage maintenance and service contracts. Track SLA deadlines and receive alerts on violations.
Spare Parts Management
Track spare parts used in service operations. Monitor inventory levels.
Service Reports
Reports on service request volumes, resolution times, recurring issues, and customer satisfaction.
Service Request Process
Request Logging
Customer service requests are received via phone, email, web form, or WhatsApp and logged in the CRM.
Prioritization and Assignment
Requests are prioritized based on type and urgency. They are assigned to the appropriate technician or service team.
Intervention and Resolution
The technician performs the intervention. Actions taken, parts used, and resolution details are logged.
Closure and Feedback
The service request is closed. An automatic satisfaction survey is sent to the customer. Recurring issues are analyzed.
Benefits of Service Management with CRM
Customer Loyalty
Increase customer satisfaction with fast and effective service. Satisfied customers make repeat purchases and provide referrals.
Process Transparency
Track the status of every service request in real time. Keep customers informed about service progress.
Data-Driven Improvement
Continuous improvement through recurring issues, most-serviced products, and average resolution times.
Cost Control
Track service costs by product, customer, and technician. Separate in-warranty and out-of-warranty costs.
Results Achieved with Service Management
Reduction in average service resolution time
Decrease in recurring service requests
Reduction in customer churn rate
CRM and service management experience