AI & CRM

AI & CRM FAQ

Common questions about how AI transforms customer relationship management.

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How does AI compRequests from email, phone, web form, WhatsApp, and customer portal are automatically converted to ticketsre to SRequests from email, phone, web form, WhatsApp, and customer portal are automatically converted to ticketslesforce Einstein or HubSpot AI?

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AI & CRM FAQ | Artificial Intelligence in CRM - Rapitek

Frequently Asked Questions

What AI features does Rapitek CRM include?

Rapitek CRM includes: 1) AI Lead Scoring - automatic prioritization of leads based on engagement, 2) AI Sales Assistant - email drafting and next-best-action suggestions, 3) Predictive Analytics - sales forecasting and churn prediction, 4) Smart Task Automation - automatic task creation, 5) AI Chatbot for WhatsApp - automated customer responses, 6) Sentiment Analysis - customer mood detection in messages.

How does AI Lead Scoring work?

AI Lead Scoring analyzes behavioral data (email opens, website visits, content downloads), engagement patterns, demographic fit, and historical conversion data. Each lead gets a score from 0-100. Higher scores indicate higher conversion probability. The AI learns from your closed deals to improve accuracy over time.

Is AI included in the price or extra?

All AI features are included in every Rapitek CRM plan starting at $25/user/month. Unlike competitors who charge extra for AI (Salesforce Einstein requires Enterprise+, HubSpot AI needs premium plans), Rapitek includes AI lead scoring, AI assistant, and predictive analytics in all plans.

Do I need technical skills to use AI features?

No technical skills required. Rapitek AI is designed for business users, not data scientists. AI features work automatically after setup. No coding, no ML expertise needed. Just import your data and AI starts working from day one with pre-trained models.

How long until AI starts showing results?

AI features work immediately using pre-trained models. Lead scoring starts on day 1. As you add more data (typically 2-4 weeks), AI accuracy improves. Most customers see significant improvements in lead prioritization within the first month.

Is my data safe with AI processing?

Yes. Rapitek is GDPR and KVKK compliant. Your data is processed securely in isolated environments. We do not share your data with third parties or use it to train models for other customers. All AI processing happens on secure servers with encryption.

What AI models does Rapitek use?

Rapitek uses a combination of proprietary machine learning models for lead scoring and predictive analytics, plus integration with advanced LLMs for the AI sales assistant and email drafting. Models are continuously updated to improve accuracy.

Can I control or customize AI behavior?

Yes. You can customize lead scoring criteria, set thresholds for alerts, choose which AI suggestions to enable, and define rules for automated tasks. AI recommendations can be approved or rejected by users, and the system learns from these decisions.

How does AI compare to Salesforce Einstein or HubSpot AI?

Key differences: 1) Pricing - Rapitek AI included at $25/user vs Salesforce Einstein requiring $150+/user Enterprise plan, 2) Setup - Rapitek works out-of-box vs weeks of configuration, 3) Local support - Turkish language AI assistance and 24/7 local support, 4) WhatsApp - Native AI chatbot for WhatsApp Business API included.

Does AI work with WhatsApp integration?

Yes. Rapitek AI works with WhatsApp Business API integration to provide: AI chatbot for automated responses, smart reply suggestions, lead qualification from conversations, sentiment analysis of messages, and automatic CRM data extraction from chats.

What is AI Sales Assistant?

AI Sales Assistant is your 24/7 virtual sales coach. It drafts personalized emails, suggests next best actions, recommends products based on customer history, summarizes customer interactions, and provides real-time guidance during sales calls. It saves an average of 6 hours per week per sales rep.

How accurate is AI lead scoring?

Initial accuracy is 70-75% using pre-trained models. After 30-60 days of use with your data, accuracy typically reaches 85-90%. AI continuously learns from closed deals and updates scoring models weekly. Customers report 40% improvement in conversion rates when following AI recommendations.

Can AI predict which customers will churn?

Yes. Predictive Analytics includes churn prediction. AI analyzes engagement patterns, support ticket history, usage metrics, and payment behavior to identify at-risk customers. You receive alerts before customers churn, allowing proactive retention actions.

Does AI work in Turkish language?

Yes. Rapitek AI fully supports Turkish language. AI Sales Assistant drafts emails in Turkish, sentiment analysis understands Turkish text, and the WhatsApp AI chatbot responds in Turkish. We also support English and Arabic.

What data does AI need to work effectively?

AI works best with: contact information, email interaction history, website visits (if tracked), past deals/opportunities, and customer communication history. The more historical data you have, the more accurate AI predictions become. Minimum recommended: 6 months of CRM data.

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