The Problem with Traditional CRM Support
In our 10+ years as a Salesforce partner, we saw how broken traditional support really is. Tickets disappear, responses take days, and by the time you get help, you've already lost money.
What's Wrong with Ticket Systems
- 48-72 hour response times (if you're lucky)
- Generic responses from Level 1 support who don't understand your business
- Ticket tennis - bouncing between departments
- No accountability - tickets closed without resolution
- Extra costs for "premium" support that should be standard
The Rapitek Difference: Direct Access
We eliminated support tickets entirely. Here's what you get instead:
WhatsApp Direct Line
Add our founders and senior team directly to your WhatsApp. No middlemen, no tickets, no waiting.
Under 10 Minute Response
We track our response time religiously. Current average: 7 minutes during business hours.
People Who Know Your Business
The same team that implemented your CRM handles your support. They know your workflows, your customizations, your business.
How Direct Support Works
Step 1: Message Us
Send a WhatsApp message, voice note, or even a video showing the issue.
Step 2: Instant Acknowledgment
Within minutes, you'll get a response confirming we're on it.
Step 3: Real-Time Resolution
We often fix issues while you're still on WhatsApp, walking you through the solution.
Step 4: Follow-Up
We check back to ensure everything is working perfectly.
Real Support Scenarios
Scenario 1: Urgent Report Needed
Traditional CRM: Submit ticket → Wait 48 hours → Get generic response → Escalate → Wait more → Maybe get help
Rapitek CRM: WhatsApp message → 5 minutes later, we're building your report → 30 minutes later, report delivered
Scenario 2: Integration Stopped Working
Traditional CRM: Critical system down → Emergency ticket → Still waiting → Business losing money
Rapitek CRM: WhatsApp alert → Team investigating immediately → Fixed within the hour → Business continues
Scenario 3: Need New Feature
Traditional CRM: Submit enhancement request → Goes into backlog → Never happens
Rapitek CRM: Discuss directly with founders → Quick feasibility check → Often implemented same week
Why This Matters
Time is Money
Every hour waiting for support is lost productivity. Our rapid response keeps your business running.
Context is Everything
We know your business, your team, your processes. No need to explain everything from scratch each time.
Accountability
When you're talking directly to founders, things get done. No passing the buck.
Support Channels
- WhatsApp: Primary channel for instant support
- Phone: Direct lines to senior team
- Video Call: Screen sharing for complex issues
- On-Site: We'll come to you if needed (Istanbul area)
What's Included
All Rapitek CRM plans include:
- Unlimited support requests
- Direct founder access
- Sub-10 minute response time
- Weekend emergency support
- Free minor customizations
- Proactive optimization suggestions
No Hidden Costs
Unlike others who charge extra for "premium" support, direct access is standard for all Rapitek CRM customers. One price, complete support.
The Human Touch
CRM is about relationships - including ours with you. We're not a faceless corporation. We're a team that cares about your success because your success is our success.
Experience the difference of real support. Join Rapitek CRM and get the support you deserve.
