The CRM Built from Experience, Not Theory
After 10+ years in the CRM industry and completing over 200 CRM implementations, we learned what businesses really need - and what they don't. Rapitek CRM is the result of this extensive field experience, designed specifically for Turkish enterprises who want enterprise-grade capabilities without enterprise-grade complexity or cost.
Table of Contents
- Why We Built Rapitek CRM
- What Makes Rapitek CRM Different
- Comprehensive Feature Set
- Implementation Process
- Transparent Pricing Model
- Real Customer Success Stories
- How We Compare
- Getting Started
- Frequently Asked Questions
Why We Built Rapitek CRM
The CRM industry is broken. After implementing Salesforce, Microsoft Dynamics, and other major CRM platforms for over 200 companies, we consistently saw the same problems plaguing businesses:
The Hidden Cost Crisis
What starts as a $50/user/month quickly balloons into hundreds of dollars per user when you factor in:
- Essential features locked behind expensive editions - Need workflow automation? That's Enterprise edition. Want API access? Premium tier only.
- Storage limitations - 10GB for your entire company, then $125/month per additional 10GB
- Integration costs - Each integration requires separate licensing, often $20-50/user/month
- Support packages - Basic support is useless, Premier support costs $15,000/year minimum
- Customization fees - Simple field additions require consultants at $200-300/hour
- Training costs - Complex systems require extensive training, typically $5,000-10,000
We've seen companies with 50 users paying over $150,000 annually for their CRM - not including implementation and customization costs. This pricing model is designed to extract maximum revenue, not deliver maximum value.
The Complexity Trap
Major CRM platforms have become victims of feature bloat. In trying to serve everyone from 5-person startups to 50,000-person enterprises, they've created systems so complex that:
- Average implementation time is 6-12 months
- User adoption rates hover around 40-60%
- Most companies use less than 30% of available features
- Simple tasks require multiple steps across different modules
- Customization requires specialized developers
The Support Nightmare
Traditional CRM support is fundamentally broken:
- Ticket systems that dehumanize problems - Your business-critical issue becomes ticket #4829574
- Offshore support that doesn't understand your business - Generic responses from people who've never used the system
- Response times measured in days - 24-72 hour SLA for initial response, resolution can take weeks
- Escalation hell - Bouncing between Level 1, Level 2, specialists, none of whom have context
- No accountability - Tickets closed without resolution, no one takes ownership
The Localization Gap
Global CRM platforms treat local requirements as expensive customizations:
- Turkish e-invoice integration? That'll be $15,000 in custom development
- Local tax calculations? Another $5,000 customization
- Turkish business processes? Not supported, work around it
- Local payment methods? Third-party integration needed
- Turkish language? Machine-translated interfaces that make no sense
What Makes Rapitek CRM Different
1. Built by Implementers, for Businesses
We're not Silicon Valley theorists or MBA consultants. We're the people who've been in the trenches, implementing CRM systems for 10+ years. Every feature in Rapitek CRM exists because real businesses needed it, not because it looked good on a feature comparison chart.
Our team has personally experienced:
- The frustration of explaining why a simple change costs $5,000
- The embarrassment of 8-month implementations that still aren't right
- The anger of support tickets ignored for weeks
- The disappointment of promised features that never materialize
- The shock of surprise costs appearing months after signing
We built Rapitek CRM to be the solution we wished existed during those 200+ implementations.
2. 2-4 Week Implementation, Guaranteed
While others take months or even years, we get you operational in 2-4 weeks. This isn't a marketing promise - it's a guarantee backed by our systematic approach:
Week 1: Foundation (Days 1-5)
- Day 1: Kick-off meeting and requirements confirmation (2 hours)
- Day 2: Data audit and migration planning (4 hours)
- Day 3: Initial data import and validation (6 hours)
- Day 4: User setup and permission configuration (4 hours)
- Day 5: Basic customization and field mapping (6 hours)
Week 2: Customization (Days 6-10)
- Day 6-7: Custom workflow creation and automation setup
- Day 8: Report and dashboard configuration
- Day 9: Email template and communication setup
- Day 10: Integration planning and initial connections
Week 3: Integration & Training (Days 11-15)
- Day 11-12: Core system integrations (email, calendar, phone)
- Day 13: Business system integrations (accounting, e-commerce)
- Day 14-15: Comprehensive team training (4 hours daily)
Week 4: Go-Live (Days 16-20)
- Day 16: Final data validation and system testing
- Day 17: User acceptance testing with real scenarios
- Day 18: Go-live with pilot team
- Day 19: Full team go-live
- Day 20: Post-launch optimization and support
3. Direct Founder Access via WhatsApp
Forget support tickets and call centers. When you need help, you message our founding team directly on WhatsApp. Average response time: 7 minutes during business hours, under 30 minutes any time.
This isn't a premium add-on or temporary promotion. Direct access is standard for every Rapitek CRM customer because we believe support should be:
- Immediate - Problems cost money every minute they persist
- Personal - You deserve to talk to someone who knows your business
- Accountable - Founders can't hide behind ticket systems
- Effective - The people who built it can fix it fastest
4. Turkish Business DNA
Rapitek CRM isn't adapted for Turkey - it's built for Turkey. Every aspect reflects Turkish business reality:
Built-in Compliance
- E-fatura and e-arşiv integration with GİB
- Automatic KDV calculations and reporting
- BA/BS form generation
- KVKK compliance tools and consent management
- Turkish accounting standards support
Local Business Processes
- Vade (payment term) tracking and management
- Çek/senet (check/promissory note) workflows
- Cari hesap (current account) reconciliation
- İrsaliye (delivery note) generation and tracking
- Konsinye (consignment) sales management
Turkish System Integrations
- Logo, Netsis, Mikro, SAP integrations
- Turkish bank API connections (Garanti, İş Bankası, Yapı Kredi, etc.)
- İyzico, Paratika, PayTR payment gateways
- Parasüt, Kolaybi accounting connections
- Turkish e-commerce platforms (Trendyol, Hepsiburada, N11)
5. Transparent, All-Inclusive Pricing
One price includes everything. No modules, no tiers, no surprises:
- All features included from day one
- Unlimited storage and API calls
- All integrations included
- Setup and customization included
- Training and documentation included
- Direct founder support included
- Future updates included
Comprehensive Feature Set
Sales Management
Complete sales lifecycle management from lead to loyalty:
- Lead Management - Capture from multiple sources, automatic scoring, assignment rules, duplicate detection
- Opportunity Tracking - Visual pipeline, stage automation, probability calculation, competitor tracking
- Quote Generation - Professional templates, multi-currency, approval workflows, e-signature integration
- Order Management - Order creation, inventory checking, delivery tracking, invoice generation
- Commission Calculation - Complex commission structures, team splits, automatic calculation
- Territory Management - Geographic and account-based territories, automatic assignment, performance tracking
- Sales Forecasting - AI-powered predictions, pipeline analysis, quota tracking
Marketing Automation
Sophisticated marketing without separate licensing:
- Campaign Management - Multi-channel campaigns, budget tracking, ROI calculation
- Email Marketing - Drag-drop designer, personalization, A/B testing, deliverability optimization
- Lead Nurturing - Automated drip campaigns, behavior triggers, scoring updates
- Landing Pages - Visual builder, mobile responsive, form integration, tracking
- Social Media Integration - Post scheduling, engagement tracking, lead capture
- Event Management - Registration, attendee tracking, follow-up automation
- Marketing Analytics - Attribution modeling, conversion tracking, campaign ROI
Customer Service
Deliver exceptional service without additional service cloud costs:
- Case Management - Multi-channel case creation, automatic routing, escalation rules
- Knowledge Base - Article management, search optimization, feedback tracking
- Live Chat - Website integration, chatbot support, agent handoff
- Customer Portal - Self-service options, ticket tracking, document access
- SLA Management - Response time tracking, escalation automation, performance reporting
- Field Service - Technician scheduling, route optimization, mobile app
- Customer Satisfaction - Survey automation, NPS tracking, feedback loops
Analytics & Reporting
Make data-driven decisions with powerful analytics:
- Real-time Dashboards - Customizable widgets, drill-down capability, mobile responsive
- Custom Reports - Drag-drop builder, scheduled delivery, export options
- Predictive Analytics - Churn prediction, next best action, opportunity scoring
- Performance Tracking - KPI monitoring, goal tracking, alerts and notifications
- Data Visualization - Charts, graphs, heat maps, geographic mapping
- Cross-module Analytics - Unified view across sales, service, marketing
Collaboration Tools
Keep your team connected and productive:
- Activity Management - Tasks, events, calls, emails in one place
- Team Collaboration - Internal chat, file sharing, @mentions
- Document Management - Version control, templates, e-signature integration
- Calendar Sync - Outlook, Google Calendar bidirectional sync
- Mobile Access - Full-featured iOS and Android apps
- Offline Mode - Work without internet, automatic sync when connected
Implementation Process
Pre-Implementation (Before Day 1)
Success starts before implementation. We provide:
- Implementation Guide - Detailed checklist of what you need to prepare
- Data Preparation Templates - Excel templates for organizing your data
- Requirements Questionnaire - Helps us understand your specific needs
- Team Preparation - Guide for preparing your team for change
Implementation Methodology
Our proven 4-phase methodology ensures success:
Phase 1: Discover (Days 1-2)
- Business process mapping
- Current system audit
- Data quality assessment
- Integration requirement gathering
- Success criteria definition
Phase 2: Design (Days 3-5)
- System architecture design
- Data model configuration
- Workflow design
- Integration architecture
- Security model setup
Phase 3: Deploy (Days 6-15)
- System configuration
- Data migration execution
- Integration development
- User acceptance testing
- Performance optimization
Phase 4: Deliver (Days 16-20)
- User training delivery
- Documentation handover
- Go-live execution
- Hypercare support
- Success measurement
Post-Implementation Support
Your success journey continues after go-live:
- Week 1-2: Daily check-ins, immediate issue resolution
- Week 3-4: Performance optimization, user feedback incorporation
- Month 2: Process refinement, additional training if needed
- Month 3: Success review, roadmap planning
- Ongoing: Monthly optimization reviews, quarterly business reviews
Transparent Pricing Model
Simple, Honest Pricing
No games, no surprises, no hidden fees:
| Team Size | Monthly Price | Annual Price (20% discount) | Everything Included |
|---|---|---|---|
| 5-10 users | $500/month total | $4,800/year | ✓ Yes, everything |
| 11-25 users | $1,000/month total | $9,600/year | ✓ Yes, everything |
| 26-50 users | $1,750/month total | $16,800/year | ✓ Yes, everything |
| 51-100 users | $3,000/month total | $28,800/year | ✓ Yes, everything |
| 100+ users | Custom pricing | Contact us | ✓ Yes, everything |
What's Included in "Everything"
- ✓ All features (no modules or editions)
- ✓ Unlimited storage
- ✓ Unlimited API calls
- ✓ All integrations
- ✓ 2-4 week implementation
- ✓ Full customization
- ✓ Team training
- ✓ Direct founder support
- ✓ Mobile apps
- ✓ Future updates
ROI Calculator
Compare your current CRM costs:
- Current CRM licensing: $_____/month
- Additional storage: $_____/month
- Integration costs: $_____/month
- Support package: $_____/month
- Customization (annual): $_____/year
- Total current cost: $_____
- Rapitek CRM cost: See table above
- Your savings: Calculate the difference
Real Customer Success Stories
Manufacturing Company - Istanbul (75 users)
Challenge: Complex approval workflows, multi-location inventory, Turkish compliance requirements
Previous Solution: Salesforce + custom development + multiple integrations
Previous Cost: $135,000/year
Rapitek Solution: All requirements met with standard features
New Cost: $28,800/year
Results:
- 62% cost reduction
- Implementation in 3 weeks (vs 8 months planned with Salesforce)
- 95% user adoption (vs 60% with previous CRM)
- Support response under 10 minutes (vs 48 hours)
Retail Chain - Ankara (40 users)
Challenge: Multi-channel sales, inventory sync, customer loyalty program
Previous Solution: Microsoft Dynamics + retail module + customization
Previous Cost: $85,000/year
Rapitek Solution: Native retail features with Turkish e-commerce integrations
New Cost: $16,800/year
Results:
- 80% cost reduction
- 30% increase in sales efficiency
- Real-time inventory across all channels
- Customer satisfaction score improved by 25%
Service Company - Izmir (25 users)
Challenge: Field service management, route optimization, customer portal
Previous Solution: Multiple disconnected systems
Previous Cost: $45,000/year (combined systems)
Rapitek Solution: Unified platform with mobile field service
New Cost: $9,600/year
Results:
- 78% cost reduction
- 40% improvement in first-time fix rate
- 25% reduction in travel time
- Customer portal adoption: 80% in first month
How We Compare
Rapitek CRM vs Salesforce
| Aspect | Rapitek CRM | Salesforce |
|---|---|---|
| Price (50 users) | $1,750/month all-in | $3,750/month + extras |
| Implementation Time | 2-4 weeks | 3-12 months |
| Turkish Features | Native | $15-25k customization |
| Support Response | <10 minutes | 24-72 hours |
| Hidden Costs | None | Storage, API, support |
| Contract | Monthly | Annual lock-in |
Rapitek CRM vs Microsoft Dynamics
| Aspect | Rapitek CRM | Dynamics 365 |
|---|---|---|
| Price (50 users) | $1,750/month all-in | $4,750/month + extras |
| Complexity | Simple, intuitive | Complex, steep learning |
| Customization | Included, no-code | Expensive, needs developers |
| Turkish Support | Native, founders | Limited, partners |
| Total Cost Year 1 | $21,000 | $80,000+ |
Getting Started with Rapitek CRM
Step 1: Schedule a Demo (30 minutes)
See Rapitek CRM in action with a personalized demo:
- Show us your current challenges
- We'll demonstrate relevant solutions
- Get answers to all your questions
- Receive a detailed proposal
- No pressure, no obligations
Step 2: Proof of Concept (Optional)
For larger implementations, we offer a proof of concept:
- Import sample of your real data
- Configure key workflows
- Test with pilot team
- Validate performance and fit
- Full refund if not satisfied
Step 3: Implementation Planning
Once you decide to proceed:
- Dedicated implementation manager assigned
- Detailed project plan created
- Data preparation begins
- Team preparation starts
- Success criteria defined
Step 4: Go Live and Thrive
Your CRM transformation in just 2-4 weeks:
- Systematic implementation process
- Daily progress updates
- Comprehensive training
- Smooth transition
- Ongoing optimization
Frequently Asked Questions
General Questions
Q: Is Rapitek CRM suitable for our industry?
A: Yes. We've implemented CRM for 200+ companies across manufacturing, retail, services, healthcare, education, finance, and more. Our platform is industry-agnostic with specific templates for common industries.
Q: How secure is our data?
A: Extremely secure. We use bank-level encryption, comply with KVKK/GDPR, offer data residency in Turkey, provide daily backups, and maintain SOC 2 compliance. Your data is safer with us than on your own servers.
Q: What if we need custom development?
A: Most "custom" requirements are already built-in. For truly unique needs, our no-code platform allows rapid customization. If coding is required, our team handles it at no extra charge for reasonable requests.
Q: Can we integrate with our existing systems?
A: Yes. We have pre-built integrations for major Turkish and international systems. Our API allows connection to any system. Integration is included in your subscription.
Migration Questions
Q: How difficult is migration from our current CRM?
A: We handle everything. Our automated tools migrate data from any CRM or Excel. We've migrated from Salesforce, Dynamics, SAP, Sugar, Zoho, and many others. Zero data loss guaranteed.
Q: Will there be downtime during migration?
A: No. We run parallel until you're comfortable switching. Your old system stays active until you confirm everything works perfectly in Rapitek CRM.
Q: What about our historical data?
A: We migrate all your historical data - accounts, contacts, opportunities, activities, emails, notes, documents. Everything comes over with relationships intact.
Pricing Questions
Q: Are there really no hidden costs?
A: Really. The price we quote includes everything. No storage limits, no API limits, no support tiers, no module fees. One transparent price.
Q: What about future price increases?
A: We guarantee your price for 3 years. After that, any increases are capped at 5% annually. Most CRM vendors increase 10-20% yearly without notice.
Q: Can we change our user count?
A: Yes, anytime. Add users immediately, remove with 30 days notice. No penalties, no annual commitments. Pay for what you use.
Support Questions
Q: Is founder support sustainable as you grow?
A: Yes. We're building a support team trained by founders. You'll always have direct access to senior team members who know your business. No call centers, ever.
Q: What about support outside business hours?
A: WhatsApp support is 24/7 for emergencies. Response time is under 30 minutes evenings/weekends. For true emergencies, call founders directly.
Q: What if we need on-site support?
A: Available for Istanbul area. For other cities, we provide remote support that's just as effective. We've solved 99% of issues remotely.
The Bottom Line
Rapitek CRM isn't just another CRM - it's the CRM built by people who've suffered through 200+ implementations and decided there had to be a better way. We've taken everything we learned about what works, what doesn't, and what businesses actually need, and built it into a platform that's powerful yet simple, comprehensive yet affordable, global yet local.
If you're tired of:
- Paying for features you don't use
- Waiting months for implementation
- Fighting with support tickets
- Discovering hidden costs
- Dealing with complexity
Then it's time for Rapitek CRM. Join the companies saving 60-80% on CRM costs while getting better features, faster implementation, and support that actually cares.
Take the Next Step
Ready to transform your business with CRM that makes sense? Here's how to get started:
- Schedule a Demo - See Rapitek CRM in action (30 minutes)
- Get Your Proposal - Detailed pricing and implementation plan
- Start Your Transformation - Go live in 2-4 weeks
Schedule Your Demo WhatsApp Us Now
Questions? Call us at +90 (212) 555-5555 or email [email protected]
Rapitek CRM - Built from 200+ implementations, perfected for your success.
