Industry-Specific Solution

CRM for Courier & Cargo Industry

Designed from 200+ Enterprise Implementation Experience

Manage your delivery tracking, customer complaints, and courier performance on a single platform with Rapitek CRM.

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Why Courier & Cargo Companies Need a Specialized CRM

Delivery status tracking, customer complaint resolution, and courier performance management were fragmented across dispatching tools and call center logs. Providing real-time shipment visibility to customers was a persistent challenge.

Discover how Rapitek CRM's features address these challenges with industry-specific workflows.

How Courier & Cargo Teams Achieve More with CRM

Manage your delivery tracking, customer complaints, and courier performance on a single platform with Rapitek CRM.

Shipment & Delivery Tracking

Monitor every shipment from pickup to delivery with real-time status updates. Provide customers with tracking visibility and proactive delivery notifications.

Customer Complaint Management

Log and categorize complaints for late deliveries, damaged parcels, or missing items. Track resolution workflows and measure response times against SLA targets.

Courier Performance Analytics

Evaluate each courier's delivery success rate, average delivery time, and customer satisfaction scores. Identify top performers and areas needing improvement.

Corporate Account Management

Manage high-volume shipping accounts with custom pricing, monthly invoicing, and dedicated support channels for B2B logistics customers.

See CRM for Courier & Cargo

Request a personalized demo configured for your industry. 2-4 week implementation, all features included.

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Key Outcomes for Courier & Cargo with Rapitek CRM

Built from hands-on experience across 200+ enterprise CRM projects. See transparent pricing for all features included.

Shipment & Delivery Tracking

Monitor every shipment from pickup to delivery with real-time status updates. Provide customers with tracking visibility and proactive delivery notifications.

Customer Complaint Management

Log and categorize complaints for late deliveries, damaged parcels, or missing items. Track resolution workflows and measure response times against SLA targets.

Courier Performance Analytics

Evaluate each courier's delivery success rate, average delivery time, and customer satisfaction scores. Identify top performers and areas needing improvement.

See How It Works for Courier & Cargo

Enterprise-Grade Security & Compliance

GDPR Compliant

European data protection ready

Data Security

Enterprise-grade encryption

2-4 Week Setup

Fast implementation

200+ Projects

Proven enterprise experience

Get Your Courier & Cargo CRM Demo

See how Rapitek CRM solves courier & cargo challenges. Live demo with your data in 30 minutes.

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How to Implement CRM for Courier & Cargo

Our proven 4-step implementation process, refined across 200+ enterprise projects

1

Discovery & Analysis

We analyze your courier & cargo workflows and map CRM requirements

2

Configuration

Custom fields, pipelines, and automations for your industry

3

Data Migration

Seamless transfer from spreadsheets or existing CRM systems

4

Training & Go-Live

Team training and ongoing support — go live in 2-4 weeks

Frequently Asked Questions

Common questions about CRM for Courier & Cargo

Can we measure individual courier performance?
Yes, Rapitek CRM tracks each courier's on-time delivery rate, successful first-attempt deliveries, customer feedback scores, and complaint counts, giving you a complete performance profile for every team member.
How does the CRM handle customer complaints about deliveries?
Complaints are automatically categorized by type, assigned to the responsible team, and tracked through a resolution workflow with SLA timers. You can analyze complaint trends by region, courier, or issue type.
What are the benefits of using CRM in the Courier & Cargo industry?
Using CRM in the Courier & Cargo industry strengthens customer relationships, automates sales processes, increases efficiency, and enables data-driven decision making. Rapitek CRM is ready for deployment in 2-4 weeks with industry-specific workflows.
What is the best CRM software for Courier & Cargo?
When choosing a CRM for Courier & Cargo, consider industry-specific workflows, integration capabilities, customization options, and support quality. Rapitek CRM offers tailored solutions with 200+ enterprise project experience.
How much does a Courier & Cargo CRM system cost?
Rapitek CRM for Courier & Cargo starts at $25/user/month. Setup, training, customization, and 24/7 support are included. No hidden costs.
How do CRM integrations work in the Courier & Cargo industry?
Rapitek CRM integrates seamlessly with ERP, accounting, email, and communication tools used in Courier & Cargo. Full integration is achieved within 2-4 weeks through API support and ready-made integrations.
How does the CRM transition process work in Courier & Cargo?
Transitioning to Rapitek CRM in Courier & Cargo takes an average of 2-4 weeks. Your existing data is securely migrated, your team receives comprehensive training, and you get direct support from our founding team.
Is mobile CRM available for Courier & Cargo?
Yes, Rapitek CRM is fully mobile-compatible. Field teams, sales representatives, and managers in Courier & Cargo can access all CRM features from their phone or tablet.

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We're Here with Courier & Cargo Expertise

With experience from 200+ enterprise projects, we offer industry-specific CRM solutions. Contact us for a free demo.

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