CRM API Integration: REST API & Webhooks

What Is CRM API Integration?

CRM API (Application Programming Interface) integration is a technical connection that enables CRM software to exchange data with other business applications. Through API, CRM performs automatic data synchronization with ERP, accounting, e-commerce, marketing automation, and other systems.

Rapitek CRM offers comprehensive REST API support. Our experience integrating with various ERP and business software across 200+ enterprise projects forms the strong foundation of our API architecture. Ready-made integration connectors are available for popular ERP systems such as Logo, Netsis, Mikro, and SAP.

API Integration Features

REST API

Secure access to CRM data from any programming language via standard REST API architecture. Data exchange in JSON format.

Webhook Support

Automatic notification to external systems when an event occurs in CRM. Real-time data flow.

Ready-Made ERP Connectors

Ready-made integration modules for Logo, Netsis, Mikro, SAP, Parasut, and other popular ERP systems.

API Documentation

Detailed API reference documentation, code examples, and a test environment. Enables developers to integrate quickly.

OAuth 2.0 Authentication

Secure API access with industry-standard OAuth 2.0. Token-based authentication.

Rate Limiting and Monitoring

API usage limits and real-time usage monitoring. Track the health of your integrations.

Integration Scenarios

CRM + ERP Integration

Customer and order data is automatically synchronized between CRM and ERP. Eliminates double data entry.

CRM + E-Commerce

Orders and customer information from the online store are automatically transferred to CRM.

CRM + Accounting

Invoice information, payment statuses, and current account balances are synchronized between CRM and accounting.

CRM + Marketing Tools

Leads from email marketing, social media, and advertising platforms automatically flow into CRM.

CRM + Communication Tools

WhatsApp, email, PBX, and SMS integrations ensure all communication is recorded in CRM.

CRM + Custom Software

Integration with custom-developed software specific to your company via REST API. Unlimited flexibility.

API Integration Process

Integration Planning

We determine together which systems will be connected, the data flow direction, and the synchronization rules.

Technical Setup

API keys are generated and connections are established. If ready-made connectors are available, configuration is done; otherwise, custom development begins.

Testing and Validation

The integration is thoroughly tested in a test environment. Data accuracy and performance checks are performed.

Go-Live and Monitoring

Once testing is successful, the integration goes live. Continuous monitoring and error notification mechanisms are activated.

Ready-Made Integration Connectors

System	Category	Integration Type
Logo Tiger/Go	ERP	Bidirectional data synchronization
Netsis	ERP	Bidirectional data synchronization
Mikro	ERP	Bidirectional data synchronization
SAP	ERP	Bidirectional data synchronization
Parasut	Accounting	Invoice and current account integration
WhatsApp Business	Communication	Message and notification integration
Microsoft Teams	Communication	Notification and meeting integration
Zoom	Communication	Meeting integration

Frequently Asked Questions

Do I need a developer for CRM API integration?

Not for ready-made connectors (Logo, Netsis, WhatsApp, etc.). Our configuration team handles those. For custom integrations, your development team or ours can implement it using our API documentation.

Is API integration secure?

Yes. All API communication is secured with OAuth 2.0 authentication, HTTPS encryption, and API key management. Every API call is logged and auditable.

Which ERP systems can be integrated?

Ready-made connectors are available for Logo Tiger/Go, Netsis, Mikro, SAP, Parasut, IFS, SET, Oracle, Workcube, Nebim, and Odoo. Other ERP systems can also be integrated via REST API.

Is API integration included in the setup fee?

Ready-made connector integrations (Logo, Netsis, etc.) are included in the setup package. Custom API development is priced separately based on scope and complexity.

Can I get support for integration issues?

Yes. You can reach our technical team directly for integration issues. The API monitoring panel lets you track integration health in real time.

What can I do with webhooks?

You can send automatic notifications to external systems when a customer is created, an opportunity stage changes, or a support ticket is closed in CRM.

Connect Your Systems with CRM API Integration