Finance CRM
When which products the same customer holds and which approval step a loan application is waiting at sit in different systems, both the cross-sell opportunity and the overdue file are missed.
The application moves through its own stages; the documents requested are rows linked to it, and the file does not move to the next approval step until the missing ones are closed.
- Bring each customer's financial profile, product holdings and transaction history together on a single screen
- Run the loan application through its stages and block the move to the next step until the missing document line is closed, with a rule defined during setup
- Build the reports required for BDDK, SPK and other regulatory bodies from templates
- Drop cross-sell and upsell opportunities into a list based on the products-held field
- Connect a single WhatsApp number to the team inbox and have conversations assigned according to the rule you define
| Suitability Form Validity Record | The suitability form the customer fills in is a form linked to the customer record; the answers, the date it was completed and the validity period sit in fields, and before the period expires a renewal task drops to the portfolio manager. |
|---|---|
| Application and Collection Tracking | The application moves through its own stages; the approval step and who will approve it are tied to permissions during setup, and collection lines are kept under the record. |
| Compliance and Reporting | The fields needed for notification are made mandatory on the records; periodic listings are taken from the reports. Institutional connections are built specifically for the project; there is no out-of-the-box module. |
| Cross-Sell Opportunities | The products held are a field; customers missing a product are gathered in a list filtered by that field and a contact task is opened. |
| Missing Document Line on a File | The documents requested for an application are rows linked to the application record; which document is missing, who it was requested from and the date it arrived sit in fields, and the file does not move to the next approval step until the missing ones are closed. |
In a financial institution the customer relationship becomes personal through the representative: whoever took the application also carries on the correspondence. When that representative goes on leave or leaves the company, which document the customer is stuck on stays in their personal correspondence; on the institution's side, there is no record of that correspondence at all.
Rapitek CRM connects the whole team to a single business number; conversations are assigned according to the rule you define, managers can see response times, and even if staff change the history stays with the institution. We build the connection to core banking systems and ERP software ourselves; there is no out-of-the-box module. The connection is built specifically for the project via our REST API, OAuth2, webhooks and import/export, and its scope and cost are shared with you in writing in the discovery call.
