Healthcare CRM
The patient who does not turn up, the follow-up forgotten because nobody reminded them, and the tracking that loses its trail after a referral; each leaves the clinic both an empty hour and a treatment left half done.
The appointment is tied to the patient's own file and lands in your team's calendar; referral and follow-up are opened as tasks in the same chain.
What we set up, and how
- Gather the patient's treatment history, appointments and notes on a single record
- Let appointments land in your team's calendar with a staff notification before each one; if you want, set up a flow that emails the patient one day before
- Open the follow-up appointment of a referred patient as a task tied to the referral record; let those left unclosed stay on a list
- Keep patient data on infrastructure where access is limited by role and the data sits in a separate database that belongs to you
- Let the whole team answer from the clinic's single WhatsApp number; have conversations assigned by the rule you define and response times visible to managers
| Patient Management System | Treatment history, appointments and notes accumulate under the patient card; the question of who called and when is answered from the same record. |
|---|---|
| Appointments and Notifications | Appointments land in your team's calendar and staff get a notification before each one; confirmation and cancellation are recorded on the same record, and no-shows stay on a list. |
| Data Security and KVKK | Access is limited by role-based permissions, each customer's data sits in a separate database, and transfer is done over TLS. Hosting is in the EU (Finland); for transfer abroad, explicit consent is obtained under KVKK art. 9. |
| Referral and Follow-Up Management | A referral is a record and is tied to the patient card; the follow-up appointment is opened as a task tied to that record, and those left unclosed stay on a list. |
| Consent Form Signature Record | The informed consent taken before a procedure is a form tied to the patient record; which procedure it is for, who signed it and when sit in fields, and the person giving consent signs on the signature screen in the mobile app. |
A clinic's most tangible loss is the appointment slot left empty: when a patient does not turn up, that slot cannot be filled the same day, because who is next in line does not sit in a single place. And when follow-up appointments are left to the patient's own memory, the treatment comes back not at the second visit but when the complaint recurs.
Rapitek CRM ties the appointment to the patient's own file and puts it in your team's calendar, so first contact, follow-up and the return after a referral become part of the same chain. A request coming in from the online appointment form drops straight onto that record, so it is not transferred by hand a second time.
Other industry pages in the same area: Clinic CRM · Medical Centre CRM · Obstetrics and Gynaecology Clinic CRM · IVF Clinic CRM · Eye Center CRM · Optician and Eyewear CRM
