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Nonprofit CRM

When the donor list sits in a spreadsheet, the volunteers in a message group and the event attendees in form responses, the fact that the same person is in all three places is not seen.

A donor is a person record; donation lines accumulate under the card, and the same person is tied to that record through their volunteering and event attendance too.

Nonprofit CRM
  • Keep donors' giving history and contact preferences on a single record, and tie the thank-you message to the rule you define
  • Take volunteer applications through a form, assign them by skill and track participation
  • Plan fundraising evenings, awareness events and meetings, and manage attendance from the same place
  • Track and report the performance of your donation campaigns while the campaign is still running
  • Let the whole team reply from a single WhatsApp number, with conversations assigned in the team inbox according to the rule you define
Donor Management SystemA donor is a person record; donation lines accumulate under the card, the contact preference is a field, and it is respected on sends.
Volunteer CoordinationA volunteer application is a record and can be defined to come in from a form; the skill fields are used as a filter when assigning, and participation leaves a trace on the task record.
Event ManagementAn event is a record; attendees are linked to it, and the invitation and attendance status are tracked from the same record.
Campaign TrackingBecause donations are tied to the campaign, the amount collected and the number of donors are visible in the report while the campaign runs.
Aid Application FileA household asking for support is an application record; the item of need, the outcome of the field assessment and the aid given previously accumulate under the file, and repeat applications from the same person are merged into a single file.

What determines an association's income is not the number of new donors but the proportion of people who give a second time. When a donation is recorded with a receipt and stays there, that proportion is never calculated; the hundreds of people who arrive in busy giving periods turn into an unremembered pile once the period closes.

Rapitek CRM ties the person to their donation, their volunteering and their event attendance at the same time; the campaign report is read directly over those records. So at the next appeal, who is to be addressed in which role becomes clear without anyone trying to merge lists.

The scope of the plans and the separately priced items are written on the pricing page.

Frequently asked questions

How is donor tracking done?
Every donor is a separate person record; donation lines accumulate under the card, the contact preference sits in a field and is respected on sends. If you want the thank-you message to go out when a donation line is opened, you tie this to a rule during setup; the message goes out over the connected channel and is written to the card.
How does volunteer management work?
A volunteer application is a record and can be defined to come in from a form; the skill fields are used as a filter when assigning, and participation leaves a trace on the task record. If the same person is also a donor, the two roles come together on a single record.
Is there special pricing for nonprofits?
We have no published nonprofit discount; we do not announce a discount that does not exist. We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you do not read two different prices in two places. The price is determined by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and the setup fee, if any, are worked out together in the discovery call and shared in writing.
Can more than one person on a nonprofit team use the same WhatsApp number?
On the nonprofit side the whole team replies to donor and volunteer messages from a single number, and conversations are assigned in the team inbox. Yes. We connect your own Meta WhatsApp Business account to the CRM; your team replies from a single business number and all messages appear in the team inbox. Conversations are assigned according to the rule you define. Managers can monitor conversations and response times. Even when staff change, the message history stays in the CRM. The Meta invoice is issued directly to you — we do not sell message bundles or credits.
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