Salesforce vs Rapitek CRM: 5-Year Total Cost of Ownership (TCO) Analysis
Objective cost comparison — field data based on 200+ Salesforce project experience.
Request Free DemoWhat Is TCO (Total Cost of Ownership)?
Looking Only at License Fees Can Be Misleading
The true cost of CRM software goes far beyond the monthly license fee. TCO (Total Cost of Ownership) measures the total cost that arises throughout the entire lifecycle of the software.
As a team that has completed 200+ Salesforce projects, we are well aware of the cost items that businesses frequently overlook when planning their CRM budgets.
What Does TCO Include?
- License Fees: Monthly/annual per-user charges
- Setup Cost: Initial configuration and deployment
- Customization: Business processes, reports, interface adaptations
- Training: User training and adaptation process
- Support & Maintenance: Ongoing technical support and updates
- Integration: Integration with ERP, email, communication tools
5-Year TCO Comparison Table
| Cost Item | Salesforce Enterprise Published list prices | Rapitek CRM All-inclusive pricing |
|---|---|---|
| License Fee Per user / month | $165 / user / month | $25 / user / month |
| Annual License Total 25 users x 12 months | $49,500 / year | $7,500 / year |
| Setup Cost Initial configuration and deployment | $30,000 - $80,000 Partner / consulting fee | Included Setup is included in the price |
| Customization Business processes, reports, fields | $20,000 - $50,000 Depending on project scope | Included Basic customizations are included |
| Training User and admin training | $5,000 - $15,000 Per-person training fee | Included Turkish team training is included |
| Data Migration Migration of existing data | $5,000 - $15,000 Depending on data volume | Included Data migration support is included |
| Annual Support Premier / technical support | $10,000 - $25,000 Premier Support fee | Included 24/7 Turkish support is included |
| Integration ERP, email, communication tools | $10,000 - $30,000 AppExchange + partner fee | Included Logo, Netsis, SAP included |
| Total Year 1 Setup + license + additional costs | ~$150,000 Average estimate | ~$7,500 Everything included |
| Total Year 3 Cumulative 3-year cost | ~$380,000 License + support + updates | ~$30,000 Everything included |
| Total Year 5 Cumulative 5-year TCO | ~$680,000 Estimated total cost | ~$100,000 Estimated total cost |
Cost Comparison by Year
Cumulative total cost of ownership for 25 users
* Estimated values, may vary in actual projects
Both Solutions Are Strong Options for Different Needs
The right CRM choice depends on your business size, needs, and priorities. The following scenarios can help guide your decision.
When Is Salesforce Ideal?
- Global organizations with 500+ users — Multi-country operations and complex organizational structures
- Complex multi-org structures — Multiple business units and different business models
- Extensive AppExchange ecosystem — Need for thousands of ready-made applications and integrations
- Custom development capacity — In-house Salesforce developers and admin team
- No budget constraints — Large enterprises with long-term investment capacity
When Is Rapitek CRM Ideal?
- Organizations with 5-200 users — Turkey-based mid-size enterprises
- Fast implementation needs — Goal of going live within 2-4 weeks
- Turkish local support — Technical support and consulting in the same time zone, in Turkish
- Transparent and predictable budget — All-inclusive pricing with no hidden costs
- Local ERP integration — Integration with ERP systems widely used in Turkey such as Logo, Netsis, SAP