Textile CRM
When no feedback comes back after a sample ships, chasing it becomes nobody's job; and the contacts collected at a trade fair go cold in the rush of the season, before anyone makes the first call.
Which sample went to whom, in which variant, and did approval come back — all three sit on the customer record. Orders stay tied to the sample they came from; exports in their own currency.
- Measure sales by season and collection, and compare them against the previous season
- Record who each sample went to, its approval status and the feedback that came back
- Manage export customers in USD, EUR and GBP on records whose exchange rate updates automatically
- Log the prospects you meet at a trade fair against that event and plan the follow-up steps
- Let the whole sales team answer on WhatsApp from one business number; conversations are assigned by the rule you define and the correspondence stays with the company
| Collection-Based Sales | A collection is a campaign record; products and sales are linked to it, and the season comparison comes out of the report on that link. |
|---|---|
| Sample Management | A sample is a stage on the customer record; who it went to, on what date and in which variant sit in fields, and the ones awaiting approval drop into a list. |
| Multi-Currency | Currency is a field on the record and rates update daily; an export customer's revenue is reported both in their own currency and in its equivalent. |
| Trade Fair and Event Tracking | A fair is an event record; the prospect records opened there are linked to that event, and follow-up tasks are opened from the same list. |
| Order Size Assortment | The size and colour breakdown on an order is made up of line items on the order record; each line's quantity and shipping date sit in fields, a size shipped short stays open on the same order and drops in as a completion task. |
In textiles the sale starts the moment the sample box leaves the building, but the calendar belongs to the buyer, not the seller: if the fabric is not approved, the order misses the season. Who the sample went to, on what date and in which variant sits in the shipping log; the buyer's note about "a small colour change" stays on the salesperson's phone. Because the two are never joined, the same sample sometimes goes out twice.
Rapitek CRM keeps the sample as a stage on the customer record; reminders are set for samples awaiting approval, and when the order arrives you can see which sample it came from. Because export sales are tracked in their own currency, at the close of the season revenue reads in a single report together with the exchange difference.
