WhatsApp CRM Comparison 2026
Compare CRM software with WhatsApp integration. Multi-user, team inbox, automation, chatbot, and data privacy compliance.
Request Free DemoWhat Is WhatsApp Business API?
The foundation of enterprise-level WhatsApp communication
WhatsApp Business API is the enterprise communication infrastructure offered by Meta for mid-size and large businesses. Unlike the standard WhatsApp Business app, it enables multiple users to work from a single number, integration with CRM and business applications, and automated message sending.
Criteria that businesses in Turkey should consider when choosing a WhatsApp CRM in 2026: multi-user support, team inbox, automation and chatbot, CRM integration depth, and KVKK compliance.
WhatsApp Business (Free App)
- - Single device usage (+ 4 linked devices)
- - Basic auto messages
- - Manual customer tagging
- - No CRM integration
WhatsApp Business API (Enterprise)
- Unlimited users, single number
- Advanced automation and chatbot
- CRM and ERP integration
- Team inbox and manager oversight
WhatsApp CRM Comparison Table 2026
| CRM | WhatsApp Multi-User | Team Inbox | Automation | Chatbot | CRM Integration | Price | KVKK |
|---|---|---|---|---|---|---|---|
| Rapitek CRM | Included | Available | Available | Native | $25/user/mo | ||
| Salesforce | Add-On | Add-On | Available | Add-On | Native | $25+/user/mo | - |
| HubSpot | Add-On | Available | Available | Add-On | Native | $45+/mo | - |
| Freshsales | Add-On | Available | Available | Available | Native | $15+/user/mo | - |
| Bitrix24 | Available | Available | Available | Native | $49+/mo | - | |
| respond.io | Available | Available | Available | 3rd Party | $79+/mo | - |
Rapitek CRM WhatsApp Integration
Multi-User Single Number
Your entire sales team works through a single WhatsApp number. Customers communicate with one number, and messages are automatically routed to the relevant representative.
Team Inbox
Manage all WhatsApp conversations from a centralized inbox. Assign, tag, and prioritize conversations. Track pending messages.
Manager Oversight
Managers can monitor all WhatsApp conversations in real time. Measure response times, customer satisfaction, and team performance.
Automation
Automatic welcome messages, after-hours replies, appointment reminders, and campaign notifications. Works integrated with CRM workflows.
Chatbot
24/7 customer greeting with AI-powered chatbot. FAQ answering, information gathering, and handoff to live agents when needed.
KVKK Compliant
WhatsApp conversation data is stored in a KVKK-compliant manner. Explicit consent management, data deletion, and data portability are supported.