WhatsApp + CRM Integration
Manage WhatsApp customer conversations from CRM. Message templates, auto-replies, full conversation history.
Request Integration Demo❌ Without Integration
- • Only one person can use WhatsApp Web
- • Customer conversations scattered on personal phones
- • No visibility into team conversations
- • Message history lost when employee leaves
- • No automated responses or templates
✅ With Rapitek Integration
- • Entire team responds from one number
- • All conversations in CRM customer cards
- • Full visibility and conversation assignment
- • History preserved forever in CRM
- • Templates and auto-replies available
WhatsApp Integration Features
Professional WhatsApp communication for sales teams
Unified Inbox
All WhatsApp conversations in CRM. Reply without switching apps.
Message Templates
Pre-approved templates for quotes, follow-ups, notifications.
Auto-Replies
Automated responses for common questions. 24/7 availability.
Contact Matching
WhatsApp contacts auto-matched to CRM records.
Media Sharing
Send and receive images, documents, PDFs via WhatsApp.
Conversation Analytics
Track response times, message volume, customer satisfaction.
How It Works
Apply for API
We help with Business API application
Connect Number
Link your business phone number
Create Templates
Set up message templates
Start Messaging
Reply to customers from CRM
AI Features for WhatsApp
Smart automation and AI assistance for WhatsApp conversations
AI Chatbot
AI-powered chatbot handles common questions automatically. Available 24/7, learns from your conversations.
Smart Reply Suggestions
AI suggests reply options based on conversation context. One-click responses save time.
Lead Qualification
AI scores leads from WhatsApp conversations. Prioritize hot prospects automatically.
Sentiment Analysis
AI detects customer sentiment in messages. Get alerts for unhappy customers.
Smart Routing
AI routes conversations to the right agent based on topic, language, and expertise.
Conversation Insights
AI summarizes long conversations. Extract key topics and action items automatically.
Popular Use Cases
Quote Follow-up
Send quotes via WhatsApp
Appointment Reminders
Automated meeting reminders
Order Updates
Shipping notifications
Customer Support
Quick issue resolution