Enterprise Banking & Finance CRM: BDDK-Compliant Customer Management
Enterprise CRM designed for banks, factoring firms, leasing companies, and insurance brokers. BDDK audit requirements, KVKK data residency, MASAK AML controls included. From the team that delivered 400+ agent Salesforce Service Cloud for a top-5 Turkish bank — without the Salesforce complexity, at 75% lower TCO.
Request Enterprise Strategy CallBanking & Finance CRM Requirements
For banks, factoring firms, leasing companies and insurance brokers, CRM is not a generic sales tool. Full BDDK regulatory compliance, MASAK anti-money-laundering controls, KVKK data residency requirements, and sector-specific risk management workflows are all non-negotiable.
Generic CRMs (Salesforce, HubSpot, Zoho) can meet these only through heavy customization — typically a 6-12 month customization project and $200K-$1M in consulting. Rapitek CRM includes the controls this sector needs out of the box.
Built-In Features for Banking & Finance
360° Multi-Product Customer View
One customer, multiple products (deposits, loans, cards, leasing, insurance) — all interactions, balances, requests, complaints on a single screen.
KYC + MASAK AML Workflow
Know Your Customer processes, MASAK money-laundering screening, PEP (Politically Exposed Person) flags, suspicious transaction reporting (STR) workflow.
BDDK Audit Trail
Every record access logged: who read, who changed, when. 7-year retention per BDDK, compliant anonymization and deletion protocols.
Multi-Channel Engagement (Branch + Call + Digital)
Same customer's history across branch, call center, mobile app, WhatsApp Business API, email — all on one timeline.
Product-Based Sales Pipeline
Separate pipelines for deposits, loans, leasing, cards, insurance. Product-specific onboarding, KYC, pricing matrix, commission calculation.
Data Residency (Stays in Turkey)
Per KVKK Article 9, customer data stays in Turkey. Preferably your tenant DB in a TIER-3+ data center in Turkey. Foreign access blocked.