ما هو Rapitek CRM؟
A customer is a person or organization that purchases products or services from a business. Customers are the reason businesses exist and form the foundation of their revenue source.
In modern business, the concept of customer encompasses not only the person making a purchase but all parties who interact with the business in any way.
customer-segmentation/
A natural or legal person who purchases products or services offered by a business in exchange for payment and establishes a commercial relationship with the business.
مزامنة العملاء
Individual Customer (B2C)
A natural person who purchases products or services for their own personal needs.
- Fast decision-making process
- Emotional purchasing decisions
- Lower-value transactions
Corporate Customer (B2B)
A company or organization that purchases products or services for business needs.
- Longer sales cycle
- Rational decision-making
- Higher-value transactions
Müşteri Memnuniyeti
Özel
A customer who regularly purchases and recommends the brand to others.
مزامنة العملاء
A person making their first purchase or who has been a customer for a short time.
مزامنة العملاء
A former customer who no longer purchases or has switched to a competitor.
What is a Potential Customer (Lead)?
A potential customer (lead) is a person or organization that has not yet made a purchase but has shown interest in your product or service. Leads are the most important input of the sales funnel.
Lead Puanlama ve Niteleme
Cold Lead
In the awareness stage. Has just identified the problem.
Warm Lead
In the evaluation stage. Researching solutions.
Hot Lead
In the decision stage. Ready to purchase.
مزامنة العملاء
The customer lifecycle is the stages a customer goes through from first contact with the business to becoming a loyal customer. Understanding this cycle is critical for optimizing customer experience.
Awareness
The customer becomes aware of the problem and potential solutions. First encounter with your brand.
الأتمتة
The customer researches and compares different solutions. Content marketing plays a critical role.
Purchase
The customer makes their decision and completes the purchase.
5. Veri Saklama
You retain the customer through improved experience, support, and relationship management.
Loyalty
The customer purchases regularly and doesn't consider competitor offers.
Advocacy
The customer actively recommends and advocates for your brand.
How to Calculate Customer Value?
Customer Lifetime Value (CLV) is the most important metric that measures a customer's total contribution to your business.
CLV Formula
Acquiring a new customer costs 5x more than retaining an existing one
A 5% increase in retention can increase profits by 25-95%
80% of revenue comes from 20% of existing customers
إدارة العملاء مع CRM
CRM (Customer Relationship Management) is a combination of strategy and technology used to manage customer relationships. Modern CRM systems collect all customer data in a single platform.
ادمج Paraşüt الخاص بك مع CRM
تقييم العملاء 4.9/5
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مسار المبيعات
تصور وإدارة عملية المبيعات من العميل المحتمل إلى الإغلاق. لا تفقد أي صفقة مرة أخرى.
الأتمتة
أتمتة المهام المتكررة وسير العمل لتوفير الوقت.
التقارير
Make data-driven decisions