Offer Self-Service Experience with Customer Portal
Offer your customers 24/7 self-service capability with Rapitek CRM customer portal.
Request Free DemoWhat Is a CRM Customer Portal?
A customer portal is a web-based platform integrated with your CRM system that offers self-service to your customers. Through the portal, customers can create support tickets, track their existing requests, view their invoices, and access the knowledge base.
Rapitek CRM customer portal reduces the workload of your customer service team while improving the customer experience. Customers can perform their transactions through the portal even outside office hours, access past orders and invoices. This way, they don't have to call customer service for simple questions.
In our experience across 200+ enterprise projects, we observed that customer portals reduce call center workload by 40% and increase customer satisfaction by 35%. Companies that offer a self-service option receive positive feedback from 70% of their customers.
Customer Portal Features
Support Ticket Management
Customers can create support tickets through the portal, track the status of their existing requests, and receive notifications for new messages and updates.
Knowledge Base
Access to FAQs, user guides, video tutorials, and article archives through the portal. Customers can find solutions on their own.
Invoice & Order History
Customers can view their past invoices, download them, and access their order history.
Account Management
Customers manage their own account settings such as updating contact information, changing passwords, and notification preferences.
Secure Access
Secure portal access with two-factor authentication, SSL encryption, and KVKK-compliant data processing.
Mobile-Friendly Design
With responsive design, customers can easily access the portal from phone, tablet, or computer.
Business Impact of Customer Portal
Cost Savings
The self-service option reduces call center workload, lowering customer service costs by 30-40%.
24/7 Service
Customers can create requests and access the knowledge base even outside office hours.
Customer Satisfaction
Fast self-service solutions increase customer satisfaction. The ability to transact without waiting strengthens customer loyalty.
Transparency
Customers track the status of their support requests in real time, and the transparent process builds trust.
Data Accuracy
Since customers can update their own information, data accuracy increases and the need for manual updates decreases.
Customer Portal Setup Steps
Portal Design
A portal design matching your brand identity is created. Logo, colors, and user interface are customized.
Knowledge Base Preparation
FAQs, user guides, and video tutorials are uploaded to the knowledge base.
Customer Registration Process
Your existing customers are invited to the portal and login credentials are created.
Testing & Go-Live
The portal is tested, customer feedback is collected, and improvements are made before going live.