Data Deletion Instructions

What data we process

When you message us via Instagram, WhatsApp or similar channels:

• message content (the text and media you send)
• sender username and platform ID
• the time the message was sent
• the CRM record the message is linked to, if any (e.g. a lead record)

When you submit a form on our website, we process your name, email address, phone number, company details and message, together with technical data about your visit (IP address, traffic source).

How to request deletion

To request deletion of your data, send an email to:

[email protected]

To help us process your request quickly, please include:

• “Data Deletion Request” in the subject line
• which channel you contacted us through (Instagram, WhatsApp, website form)
• your username on that channel, or the email/phone you gave us

Response time and scope of deletion

We resolve your request as soon as possible and in any case within 30 days, as required by Article 13 of Law No. 6698, and confirm the outcome to you in writing.

Deletion covers your message content, channel identifiers and the linked CRM record. Once approved, these records are deleted from our systems or irreversibly anonymised; copies in backups age out within our backup rotation period.

Records we are legally required to keep — such as invoices, accounting records and proof of consents you gave — are retained for the statutory period and destroyed afterwards. Where this applies, we tell you which record is retained and why.

Your rights under KVKK

Under Article 11 of Law No. 6698 you have the right to learn whether your personal data is processed, to request information about it, to learn the purpose of processing, to know the third parties to whom it has been transferred in Turkey or abroad, to request correction if it is incomplete or inaccurate, to request erasure or destruction, to request that such correction and erasure be notified to those third parties, to object to a result produced solely by automated analysis that works against you, and to claim compensation for damage arising from unlawful processing.

For details on how we process your personal data, see our Privacy Policy and Cookie Policy.