Product features
Perfected over 200+ projects.
Every feature built from real enterprise needs. AI-powered, fast to deploy, designed to deliver results.
Why Rapitek
2-4 Week Setup
vs 3-6 months for others
AI Included
No extra fees
Local Support
Turkish language
Direct Access
To founding team
Try All Features Free for 14 Days
No credit card required. Your own private database included.
Simple to Use, Powerful Under the Hood
No training manuals needed. Your team starts selling from day one.
Intuitive Interface
Clean, modern design
Drag & Drop Pipeline
Visual sales management
Productive from Day 1
Quick onboarding
Role-Based Dashboards
Each user sees what they need
No Coding Required
Customize without developers
Core Features
Built for modern sales teams
Contact Management
Never lose a deal because you forgot a conversation — every interaction, note, and call is tracked automatically so your team always picks up right where they left off.
- 360° customer view
- Custom fields & tags
- Activity timeline
- Formula fields & validation rules
Sales Pipeline
Close more deals by seeing exactly where every opportunity stands — spot stalled deals instantly and focus your energy where it matters most.
- Drag & drop interface
- Customizable stages
- Win probability tracking
Email Integration
Know the moment a prospect opens your email so you can follow up at the perfect time — no more guessing who is interested.
- Email templates
- Open & click tracking
- Bulk email campaigns
- Gmail & Google email sync
- Email-to-Lead auto-capture
Analytics & Reports
Self-service Report Builder & Dashboard Builder — create your own custom reports and dashboards without coding or IT support. Drag-and-drop interface, real-time data.
- Self-service Report Builder: 4 types (Tabular, Summary, Matrix, Joined)
- Drag-and-drop Dashboard Builder: charts, metric cards, KPI widgets
- Cross-filters, bucket fields & drill-down analysis
- Scheduled reports, PDF/Excel export & email delivery
- Real-time currency rates & multi-currency reporting
- Record types & custom page layouts
Collaboration Feed
Post updates, @mention colleagues, and comment on any record — your team's conversation lives right where the work happens, not in scattered email threads.
- @mention teammates & notifications
- File attachments on posts
- Follow records & threaded comments
Task Management
Let the CRM remind you what to do next — no follow-up falls through the cracks, so every prospect gets attention at the right time.
- Calendar integration
- Automated reminders
Workflow Automation
Automate repetitive tasks so your team focuses on selling — set rules once, and the CRM handles the rest.
- If-then rules & conditional logic
- Field updates & time-based triggers
- Email alerts & auto task creation
Native iOS & Android App
Update a deal from a taxi, check contacts before a meeting, or log a call on the go — your full CRM in your pocket with real native iOS and Android apps.
- Native iOS & Android apps
- GPS "I'm here" visit check-in
- Push notifications
- Over-the-air auto-updates
Security & Sharing Rules
Control exactly who sees what — role-based access control, immutable audit logs and 2FA ensure your data stays secure and compliant.
- Role-based access control
- Role-based sharing rules
- Organization-wide defaults
AI Business Card Scanner
Snap a photo of a business card — AI extracts name, email, phone and company, then creates the lead automatically.
- Built-in AI vision extraction
- Automatic lead creation
- Batch scanning support
Booking Links
Share a link and let prospects book meetings directly — like Calendly, built right into your CRM.
- Google Calendar sync
- Timezone handling
- Automatic lead creation
CSAT Surveys
Measure customer satisfaction automatically after case resolution or key interactions.
- Automatic survey triggers
- Public survey links
- CSAT metrics dashboard
Call Logging
Log every call with duration, outcome and notes — automatically linked to the right lead, contact or account.
- Call type & outcome tracking
- Duration & scheduled follow-ups
- Activity timeline integration
Close More Deals with Sales Automation
Automate your sales process from first touch to signed contract with powerful pipeline, multi-step sequences, and CPQ quoting tools.
Sales Pipeline
Visual Kanban boards with drag-and-drop deal management, stage transitions, and win probability tracking for every opportunity.
- Kanban & list views
- Stage transition tracking
- Pipeline metrics & analytics
Sales Sequences
Multi-step automated outreach cadences with email, call, and task steps. Track enrollment and engagement per prospect.
- Multi-step cadences
- Enrollment tracking
- Auto pause on reply
Lead Assignment Rules
Route incoming leads to the right rep automatically with rule-based assignment and round-robin distribution across your sales team.
- Rules-based lead routing
- Round-robin distribution
- Queues & ownership
Contract Management
Manage contracts with line items, track renewal dates, and never miss a contract expiration again.
- Line item tracking
- Renewal tracking
- Expiration alerts
Approval Processes
Multi-step approval chains for quotes, discounts, and contracts. Configurable steps with automatic escalation.
- Multi-step chains
- Configurable rules
- Auto escalation
CPQ — Configure, Price, Quote
Generate accurate, professional quotes in minutes — product bundles, discount rules, and PDF output all in one flow.
- Product catalog & pricing rules
- Discount approvals & guided selling
- PDF quote generation
Get a Demo for Your Sales Team
See how your team can close more deals with less effort.
See these features in action
14-day free trial, your own private database included, no credit card required.
Complete Manufacturing & Operations Management
Streamline your manufacturing and supply chain with integrated operations tools.
Enterprise+ tier / custom implementation
MRP (Material Requirements Planning)
Never run out of materials mid-production — the system orders what you need before you even realize it is running low.
- Demand-driven planning
- Auto purchase orders
- Lead time optimization
BOM & Work Orders
Know the exact cost and status of every production job in real time — no spreadsheets, no guesswork, just full visibility.
- Multi-level BOM
- Work order tracking
- Cost tracking
Quality Management
Catch defects before they reach your customers — every product is verified, every issue is documented, and audits become painless.
- Inspection checklists
- Non-conformance reports
- Compliance tracking
Procurement
Get the best price every time — compare vendors, automate approvals, and eliminate rogue spending across your organization.
- Vendor management
- RFQ & quotation
- Approval workflows
- Vendor scorecards
Inventory Management
Stop losing money to overstock or missed sales from stockouts — always know exactly what you have, where it is, and when to reorder.
- Multi-warehouse
- Barcode & mobile scanning
- Stock alerts
Production Scheduling
Deliver on time, every time — spot bottlenecks before they cause delays and keep your production line running at peak efficiency.
- Work order scheduling
- Capacity planning
- Bottleneck detection
Enterprise-Grade Customer Service
Deliver exceptional support with case management, SLAs, and self-service portals.
Case Management
Resolve issues faster and keep customers happy — the right ticket reaches the right agent automatically, so nothing slips through.
- Auto-assignment rules
- Escalation workflows
- Customer satisfaction surveys
- Email-to-Case auto-creation
SLA Management
Never miss a response deadline again — get alerted before SLAs breach so your team reputation stays rock solid.
- Response time tracking
- Breach alerts
- Performance dashboards
Knowledge Base
Cut support tickets in half — let customers find answers themselves 24/7 while your team focuses on complex issues that truly need a human.
- Article management
- Search & categorization
- Usage analytics
Customer Portal
Give customers a professional, branded experience where they help themselves — fewer support calls for you, faster answers for them.
- Custom branding
- Ticket submission & status tracking
- Quote viewing & invoice management
- Order tracking & document downloads
CSAT Surveys
NPS, CSAT, and CES survey system with automated invitations, follow-ups, and real-time satisfaction metrics.
- NPS/CSAT/CES surveys
- Automated invitations & follow-ups
- Real-time metrics dashboard
Omnichannel Routing
Route customer requests from any channel to the right agent automatically — email, WhatsApp, portal, or phone.
- Route across email, WhatsApp & portal
- Agent capacity management
- Priority-based queue assignment
Engage Customers with Targeted Campaigns
Create, execute, and measure marketing campaigns from a single platform.
Campaign Management
See exactly which campaigns bring in revenue and which waste budget — so every marketing dollar works harder for you.
- Multi-channel campaigns
- ROI tracking
- Meta Lead Ads integration
- Marketing attribution (first-touch, last-touch, multi-touch)
Email Marketing
Send the right message to the right person at the right time — boost open rates with smart segmentation, no designer needed.
- Drag & drop builder
- Advanced segmentation
- Open & click analytics
Surveys & Forms
Turn every website visitor into a lead — embed smart forms that capture interest and feed it straight into your pipeline automatically.
- Web form builder
- Auto lead creation
- Response analytics
Consent Management (KVKK/GDPR)
Market confidently without legal risk — KVKK and GDPR compliance is handled automatically so you never face a surprise fine.
- Opt-in/opt-out tracking
- Consent audit logs
- Auto unsubscribe
WhatsApp Campaigns
Bulk WhatsApp messaging, template management, campaign tracking, and conversation assignment — all native, not a plugin.
- Bulk broadcast campaigns
- Template management
- Campaign performance tracking
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AI Features That Work For You
Most CRM AI only reads. Rapi writes. Talk to it in Turkish and it creates and updates real records — with a confirm step before every save.
Rapi — Voice-to-CRM Agent
Speak or type in Turkish — Rapi creates and updates real records across 11 objects (leads, accounts, opportunities, quotes, tasks and more). It asks you to confirm before every save.
Meeting Recorder + AI
Record a sales meeting on your phone — the app transcribes it and the AI returns a structured summary with next steps and customer sentiment, ready to hand off to Rapi.
AI Email Reply Drafts
AI drafts a reply in your tone — you review, edit and send. Respond in minutes, not hours, while staying in full control of every message that leaves your inbox.
AI Step in Flow Builder
Drop an AI step into any automation in the visual Flow Builder — one of 15 node types. Let AI write a personalized email, summarize a record or draft a response as part of your workflow.
AI Business Card Scanner
Leave the conference with every new contact already in your CRM — snap a photo and the lead is saved before you finish your coffee.
- Phone camera scan
- Auto-extract contact info
- Instant CRM entry
- TR/EN language support
Explore AI Features
Rapi the voice-to-CRM agent, the AI business card scanner, AI email reply drafts and mobile meeting analysis — included from day one.
Beyond CRM: Complete Business Management
Introducing our Enterprise Resource Planning suite - manage your entire business operations from production to delivery in one unified platform
Production Management
Streamline your manufacturing processes with advanced production planning and control
- Bill of Materials (BOM) management
- Production scheduling & capacity planning
- Quality control & compliance tracking
- Work order management
- Real-time production monitoring
Advanced Inventory Management
Optimize stock levels and reduce costs with intelligent inventory control
- Multi-warehouse management
- Automated reorder points & alerts
- Barcode & RFID tracking
- Batch & serial number tracking
- MRP demand planning & ATP (available-to-promise)
Solutions for Every Team
Tailored features for your specific needs
For Sales Teams
Close more deals faster with tools designed for modern sales processes
-
Visual Sales Pipeline
Track deals through every stage with drag-and-drop simplicity
-
Lead Assignment & Routing
Route incoming leads to the right rep with rule-based assignment and round-robin
-
Sales Sequences
Multi-step automated outreach cadences that auto-pause on reply
Sales Dashboard
Marketing Dashboard
For Marketing Teams
Generate and nurture leads with powerful marketing automation
-
Campaign Management
Create, track, and optimize multi-channel campaigns
-
Lead Nurturing Workflows
Automate personalized email sequences
-
ROI Analytics
Measure campaign performance and attribution
For Customer Service
Deliver exceptional support experiences at scale
-
Unified Ticket Management
Handle all customer inquiries from one inbox
-
Knowledge Base
Self-service portal for common questions
-
SLA Management
Meet service level agreements consistently
Service Dashboard
Enterprise Solutions
Scale with confidence using enterprise-grade features
Unlimited Scalability
Support millions of records without performance loss
Advanced Security
TLS 1.3 in transit; credentials and 2FA secrets encrypted at rest. KVKK/GDPR compliant.
Custom Workflows
Build complex automation tailored to your processes
Seamless Integrations
Connect with your favorite tools
Email Marketing Module
Create professional email campaigns, segment your audience, and track results - all from within your CRM
Campaign Management
Optimize your campaigns with audience segmentation, send scheduling, a subscription preference center and detailed performance reports
Drag & Drop Template Builder
Create professional emails in minutes without coding. Ready-made templates and full customization
Detailed Analytics
Open rates, clicks, conversion tracking. See what campaigns work instantly
10x Easier Setup
No complex setup, start immediately
| Rapitek | Traditional CRM | |
|---|---|---|
| Template creation | 5 min | 2+ hours |
| Setup | Instant | Weeks |
| Learning curve | Low | High |
| Technical knowledge | Not needed | Required |
Salesforce Expertise & Consultancy
Leverage our deep Salesforce expertise for your most complex challenges. As former Salesforce partners, we offer premium consultancy services for enterprise implementations and critical problem-solving.
Independent Salesforce Consultancy
While we're no longer official Salesforce partners, our extensive experience and deep platform knowledge remain at your service. We provide independent, unbiased consultancy focused on solving your specific challenges.
Complex Problem Solving
Tackle your most challenging Salesforce implementations, integrations, and customizations with expert guidance.
Architecture & Design
Design scalable Salesforce solutions with best practices for performance, security, and maintainability.
Custom Development
Build custom Apex code, Lightning components, and integrations tailored to your unique business requirements.
Our Salesforce Services
- Performance Optimization & Troubleshooting
- Data Migration & Integration
- Security & Compliance Reviews
- Lightning Migration & Development
- CPQ & Billing Implementation
- Multi-Cloud Architecture
Note: We provide independent consultancy services. For official Salesforce partnership benefits, please contact Salesforce directly.
Enterprise-Grade Security
Your data is safe with us
TLS 1.3 Encryption
Encrypted in transit with TLS 1.3; credentials and 2FA secrets encrypted at rest, with regular backups.
KVKK & GDPR Compliant
Your data is stored in Turkey in a separate database for every customer — with KVKK and GDPR data-protection controls.
Daily Backups
Automatic daily backups ensure your data is always safe and recoverable.
Two-Factor Authentication
Add an extra layer of security with 2FA for all user accounts.
Enterprise Platform Controls
Two-factor authentication, webhooks, audit trails, and data management tools built for enterprise IT requirements.
Two-Factor Auth & OAuth2
Two-factor authentication (TOTP), OAuth2 provider for API access, password policies, and session management for enterprise-grade identity security.
Webhooks & API
Outbound webhooks with delivery tracking, full REST API, rate limiting, and usage analytics for seamless integrations.
Data Quality
Duplicate detection, record merging, and data deduplication to keep your CRM clean and reliable.
Recycle Bin & Audit Trail
Soft delete with restore, immutable audit log, and field-level change history for full compliance and accountability.
Import/Export Hub
Universal import/export with field mapping, CSV and Excel support, and scheduled data transfers.
Bulk Operations
Bulk delete, update, assign, and transfer records across your CRM. Handle thousands of records in one operation.
Industry-Specific CRM Solutions
Tailored CRM for your industry — pre-configured workflows, reports, and integrations
Our team has delivered CRM solutions for 200+ enterprises
What Our Customers Say
"As a long-time Salesforce user, meeting Rapitek opened doors to different solutions for us. With the smart solutions provided by their consultants, we significantly increased our efficiency. Additionally, through our …"
Utku Aydın
Business Development Director, Iyzico
"With Rapitek's solution-oriented approach, we started the necessary work to quickly complete improvements in our Salesforce customizations and integrations. With these improvements, we prevented data duplication and increased system efficiency."
Ögetay Can
Sales Director, Petroyağ
"As Anatolia Tile, we place great importance on digital transformation to maintain our leadership position in the global market since 1995. The CRM project we initiated with Rapitek completely transformed …"
Şemun Alp Biber
General Manager, Anatolia Tile
CRM Comparison
Why Rapitek CRM is the better choice
| Feature | Rapitek CRM | Other CRMs |
|---|---|---|
| Implementation Time | 2-4 Weeks | 3-6 Months |
| Starting Price | $25/user | $75-150/user |
| Hidden Costs | None | Consulting, training, support |
| Local Language Support | 24/7 | Limited |
| Training | Free Included | $1,000-5,000+ |
| Customization | Included | Extra Cost |
Frequently Asked Questions
What features does Rapitek CRM include?
Rapitek CRM includes 4 main modules: Sales Hub, Marketing Hub, Customer Service, and Operations Hub, with automated email campaigns, a WhatsApp shared inbox, customer-service management, and detailed reporting. Built-in AI includes Rapi, a voice-to-CRM agent that creates and updates records in Turkish, plus an AI business card scanner, AI email reply drafts, and mobile meeting analysis.
How long does CRM implementation take?
Rapitek CRM implementation is completed within 2-4 weeks with your dedicated project manager. This includes data migration, customization, and team training.
Can it integrate with my existing systems?
Yes. Rapitek CRM integrates natively with WhatsApp Business, Gmail and Google Calendar, and captures leads from Meta Lead Ads. For everything else, a Salesforce-parity REST API (150+ objects, OAuth2/JWT, signed webhooks) plus custom integrations delivered as professional services connect your accounting/ERP system (such as SAP, Logo, Netsis, or Mikro) and other tools.
Is there a free trial?
Yes, we offer a 14-day free trial with full access to all features. No credit card required.
Is it KVKK and GDPR compliant?
Yes. Rapitek CRM runs on a multi-tenant architecture with a private tenant database per customer — physical isolation at the database level, not row-level sharing. Your data is hosted in your region — EU customers on EU servers, US on US servers, Turkey on Turkey-resident servers, set during onboarding — and is fully compliant with KVKK and GDPR regulations.
Ready to Transform Your Sales?
Get a personalized demo from our founding team. See how Rapitek CRM fits your business in 30 minutes.
- 14-day free trial, no credit card
- 2-4 week implementation included
- Direct access to founding team
Request a Free Demo
We'll get back to you within 24 hours.
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