WooCommerce E-Commerce + Rapitek CRM Integration
Connect your WooCommerce store to Rapitek CRM over our Salesforce-grade REST API (CRUD, describe, composite batch, OAuth2 + JWT, signed webhooks). Push orders and customers into the CRM, then tell Rapi in Turkish what happened and it creates the real record. Not a plug-and-play app — a tailored integration our team builds for you.
Without Integration
- ✗ WooCommerce order and customer data sitting disconnected from the CRM
- ✗ Online buyers never landing in the sales team's CRM records and segments
- ✗ Store and field/phone sales managed separately, with no single customer view
- ✗ E-commerce and direct-sales data that won't combine into one report
- ✗ Support tickets (Cases) that can't be linked to a customer's order history
With Rapitek + WooCommerce Integration
- ✓ WooCommerce orders written into CRM records over the REST API; each order becomes a Custom Object record
- ✓ Online buyers matched to CRM Contact/Account records, then routed to a rep via Assignment Rules
- ✓ Signed webhooks trigger the Flow Builder on each new order: open a task, notify, send an email
- ✓ E-commerce and direct-sales data combined in one report with Reports & Dashboards V2 (tabular/summary/matrix, conditional formatting)
- ✓ Support Cases linked to the right customer and order record, tracked with business-hours SLA timers
WooCommerce Integration Features
Bi-directional data flow between WooCommerce and CRM
Order Push via REST API
WooCommerce orders are written into CRM records over the Rapitek REST API. Batch many records in one composite call; status updates fire via signed webhooks.
Customer Matching
WooCommerce buyers are matched to CRM Contact/Account records by email, then routed to the right rep with Assignment Rules.
Product & Order as Custom Objects
Product and order lines live in Custom Objects you build in Object Manager. Every customer gets a physically separate database (KVKK/GDPR data residency).
Rapi: Write-Capable AI
Most CRM AI only reads; Rapi writes. Tell it in Turkish what happened on a call and it creates or updates the real record — with a confirm gate before any write.
Unified Reporting (Reports V2)
Analyze e-commerce and direct-sales data in one dashboard with Reports & Dashboards V2: tabular/summary/matrix, cross-filters, conditional formatting, scheduled CSV/Excel email export.
WhatsApp & Case Management
Handle post-order questions in the WhatsApp shared inbox (Meta Cloud API or QR/Baileys) and link support tickets to Cases with business-hours SLA timers.
How Does Integration Work?
Scope & Authentication
Our team scopes your store's needs and provisions secure credentials to connect WooCommerce's REST API to Rapitek's OAuth2 + JWT-protected REST API.
Field Mapping
WooCommerce order, customer and product fields are mapped to the CRM objects and fields you build in Object Manager.
Build the Connector
Our team builds the connector on the REST API: backfill historical data with composite batches, then trigger new orders via signed webhooks. A tailored build, not an off-the-shelf app.
Go Live & Monitor
The integration goes live: new orders flow into the CRM and the Flow Builder raises tasks and notifications. Signed webhooks and the audit trail keep every event traceable.
Frequently Asked Questions
It's not an off-the-shelf plugin — it's a tailored connector our team builds on the Rapitek REST API. Any WooCommerce version that exposes the REST API (3.5 and above) works on the store side; on the Rapitek side the connection is protected by OAuth2 + JWT and outbound events are delivered via signed webhooks.
WooCommerce orders are written into CRM records over the Rapitek REST API. Historical data is backfilled with composite batch calls; for new orders WooCommerce triggers Rapitek via a signed webhook, the order is created as a Custom Object record, and the Flow Builder then raises a task or notification.
WooCommerce plugin data is reachable as long as that plugin exposes it through the WooCommerce REST API; because each integration is built per store, the exact scope is confirmed at the start of the project. We don't offer one-click plugin compatibility — our team writes the connector to match your needs.
Yes — because it's REST-API based, you can connect multiple WooCommerce stores to the same CRM. Every Rapitek customer runs on a physically separate database with its own subdomain, preserving KVKK/GDPR-compliant Turkish data residency.
Timing depends on your store's volume and how complex the field mapping is; our team scopes a clear plan and timeline at the start of the project. Simple order/customer imports go live quickly, while projects with multi-step business rules and reporting need more thorough planning.
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Start Your WooCommerce CRM Integration
See WooCommerce integration with a free demo. Setup support included.