Car Wash CRM
In a car wash a single job takes twenty minutes and the amount is small; every minute spent on record-keeping is stolen from the car waiting in the queue. So the package allowance, the fleet agreement and the per-person count are left to the notebook at the till and to the washer's memory.
A package is a record; the number bought and the allowance left sit in its fields, and each wash lands as a line. Search the plate and the remaining allowance and fleet agreement appear together.
- Call the vehicle up by its plate; see the remaining package allowance, the last wash date and the price applied on the same card
- Decrement the allowance of a customer who bought a wash package at every transaction and remind them by SMS before it runs out
- Gather all transactions of fleet and corporate customers within the period under the account and produce their summary
- Record the member of staff who did each wash and read the count per person and the bonus earned from the report
| Package and Allowance Balance | A package is a record; the number bought and the allowance remaining sit in its fields, and every wash lands as a line attached to that record. |
|---|---|
| Vehicle Card by Plate | A vehicle is a unique record opened by its plate and attached to the customer; the model, the colour and the special instruction note are fields on the card. |
| Fleet Account and Period Summary | A fleet customer is an account record; the transactions within the period are attached to that account, and the summary is a list of those same lines by date range. |
| Staff Count and Bonus | Every transaction record has a field for the member of staff who did the work; the number of washes per person is read from the report grouped by that field. |
The difficulty of a car wash is not the complexity of a single job but the number of jobs. A hundred vehicles come in on the same day; some come off a ten-wash package, some arrive on a fleet agreement with the company paying at the end of the month, and some are one-off cash customers. Because all three turn into much the same receipt at the till, the "I had three washes left" argument only comes up when the customer objects, and since there is no record to show, the customer is taken to be right.
In Rapitek CRM the package is a record and the remaining allowance sits in its field; when the vehicle is called up by its plate, the number left, the fleet agreement it is attached to and the last wash date appear on the same screen. At the end of the period the corporate customer's summary is gathered not from individual receipts but from the transaction records attached to that account; and because the number of washes a member of staff has done is read from the count of those same records, the bonus calculation is not rebuilt at the end of the month.
The scope of the plans and the separately priced items are written on the pricing page.
