Data Deletion Instructions
Last updated: September 24, 2026
On this page
This page explains how to request deletion of the personal data Rapitek processes about you. It covers data you send us through our website as well as data that reaches us through messaging channels such as Instagram and WhatsApp. Requests are handled under Turkish Personal Data Protection Law No. 6698 (KVKK).
What data we process
When you message us via Instagram, WhatsApp or similar channels:
- message content (the text and media you send)
- sender username and platform ID
- the time the message was sent
- the CRM record the message is linked to, if any (e.g. a lead record)
When you submit a form on our website, we process your name, email address, phone number, company details and message, together with technical data about your visit (IP address, traffic source).
How to request deletion
To request deletion of your data, send an email to:
To help us process your request, please include:
- “Data Deletion Request” in the subject line
- which channel you contacted us through (Instagram, WhatsApp, website form)
- your username on that channel, or the email/phone you gave us
Response time and scope of deletion
We resolve your request as soon as possible and in any case within 30 days, as required by Article 13 of Law No. 6698, and confirm the outcome to you in writing.
Deletion covers your message content, channel identifiers and the linked CRM record. Once approved, these records are deleted from our systems or irreversibly anonymized; copies in backups drop out automatically from the local backups on our CRM server after 30 days and from our website's backups within about 6 months at most under our backup cycle; our CRM's encrypted off-server backups are deleted automatically after 90 days; the unencrypted backups there are not covered by this automatic deletion.
Records we are legally required to keep — such as invoices, accounting records and proof of consents you gave — are retained for the statutory period and destroyed afterwards. Where this applies, we tell you which record is retained and why.
Your rights under KVKK
Under Article 11 of Law No. 6698 you have the right to learn whether your personal data is processed, to request information about it, to learn the purpose of processing, to know the third parties to whom it has been transferred in Turkey or abroad, to request correction if it is incomplete or inaccurate, to request erasure or destruction, to request that such correction and erasure be notified to those third parties, to object to a result produced solely by automated analysis that works against you, and to claim compensation for damage arising from unlawful processing.
For details on how we process your personal data, see our Privacy Policy and Cookie Policy.
Frequently asked questions about data deletion
How do I request deletion of my data?
How long does my request take?
What exactly does deletion cover?
Is everything deleted, or are there exceptions?
If I messaged you on Instagram or WhatsApp, what data is processed?
I am a customer of a company that uses Rapitek CRM. What should I do?
If you are a Rapitek CRM customer
This page concerns data that Rapitek processes as data controller. If you are a customer of a company that uses Rapitek CRM and want that company's records about you deleted, you should send your request directly to that company — it is the controller of its own data. If such a request reaches us, we will point you to the right contact.
