Terms of Service

These Terms of Service ('Terms') govern your use of Rapitek CRM's website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using Rapitek CRM services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms, please do not use our services.

2. Description of Service

Rapitek CRM provides a customer relationship management (CRM) software platform that includes:

• Contact and lead management
• Sales pipeline tracking
• Email integration and automation
• Reporting and analytics
• Team collaboration tools
• Mobile application access

3. Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Attempt to gain unauthorized access to our systems
• Use the service to send spam or unsolicited messages
• Resell or redistribute the service without permission
• Use the service for any illegal or unauthorized purpose

5. Payment Terms

Billing

• All plans are billed annually in advance
• Prices are subject to change with 30 days notice
• All fees are non-refundable except as required by law
• You are responsible for all applicable taxes

Free Trial

We offer a 14-day free trial for new customers. No credit card is required to start your trial. At the end of the trial period, you must subscribe to a paid plan to continue using the service.

6. Data Ownership and Privacy

You retain all rights to your data. We will:

• Not sell or rent your data to third parties
• Only access your data to provide support (with your permission)
• Allow you to export your data at any time
• Delete your data upon account termination (unless legally required to retain)

7. Intellectual Property Rights

Rapitek CRM and its original content, features, and functionality are owned by Rapitek Bilişim Teknolojileri A.Ş. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Service Availability

We strive to maintain high service availability:

• 99.9% uptime target (excluding scheduled maintenance)
• Regular backups of your data
• Security updates and patches
• 24/7 system monitoring

9. Termination

Either party may terminate this agreement:

• You may cancel your subscription at any time
• We may terminate for violation of these Terms
• Upon termination, your access will be disabled
• You may export your data within 30 days of termination

10. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We disclaim all warranties, express or implied
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the last 12 months

11. Indemnification

You agree to indemnify and hold harmless Rapitek CRM, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the service. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Istanbul, Turkey.

14. Contact Information

For any questions about these Terms, please contact us at: