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Drone Services CRM

In drone services it is the weather, not the client, that sets the date of the job; the same flight can be postponed three times in a row. When the postponement is discussed on the phone and written down nowhere, both the client and the pilot heading out to the site believe a different day is the right one.

A flight is a task record; the site coordinates, the permit expiry date and the assigned pilot are fields on the same card. Postponing changes the record's date; the previous one leaves a trace.

Drone Services CRM
  • Keep the flight task in a single record together with the site coordinates, the planned date and the assigned pilot
  • Track the validity dates of flight permits and pilot certificates and open a warning task before they expire
  • Update a flight date changed by the weather on the record and notify the client from the same place
  • Have the team out in the field mark the flight record from the mobile app with location verification
Flight TaskA flight is a task record; the site coordinates, the planned date and the pilot are in its fields, postponing changes the date of the same record, and the previous date leaves a trace on the card.
Permit and Certificate ValidityThe permit document and the pilot certificate are fields with an expiry date; those whose date is approaching fall into a list, and the warning task is opened for that list.
Field VerificationThe team marks the job from the mobile app; the location verification is written into the record, and fake location detection can be switched on during setup.
Delivered OutputThe orthophoto, the video and the survey report are attachments on the flight record; what was delivered to the client and the delivery date are read from the same card.

Planning a drone job is not just a calendar matter: the coordinates of the site, the permit needed for the flight and the permit's validity date, the assigned pilot's certificate and the wind on the day all have to hold at the same time. If one of them is missing, the team goes out to the site and comes back without flying. When the permits sit in a folder, the pilot schedule in a message group and the promise given to the client in the salesperson's notes, this gap is only seen out in the field — that is, at the moment it costs the most.

In Rapitek CRM the flight is a task record; the site, the permit, the pilot and the planned date sit in the fields of the same card, when the date changes it changes on the record and both sides see the same day. Because the team marks the job from the mobile app with location verification while out in the field, the location where the flight was marked stays in the record together with the delivered output.

The scope of the plans and the separately priced items are written on the pricing page.

Frequently asked questions

How do I track flights postponed because of the weather?
A flight is a task record; postponing changes the date of the record, and the previous date stays on the card as a trace. Because the notification to the client is sent from the same record, both sides see the same day.
Does the system remind me when flight permits and pilot certificates expire?
The document expiry date is a field; records whose date is approaching fall into a list, and a warning task is opened for that list. How many days in advance each document warns is defined during setup.
Can I see from the record that the flight really was carried out in the field?
The team marks the job from the mobile app and the location verification is written into the flight record; the orthophoto, video or survey report delivered sits as an attachment on the same record.
Which is the best CRM software for drone services?
When choosing a CRM for the drone sector, you should pay attention to sector workflows, integration capabilities, customisation options and the quality of support. You do not set up Rapitek CRM — we do: we configure the fields, the stages and the reports around your flight and field process, we migrate your data, and we train your team in Turkish ourselves. Before building our own platform, our team completed more than 200 enterprise CRM projects in its Salesforce period; we carry out the setup with that experience.
How much does a drone CRM system cost?
On the drone side the flight task carries the site coordinates, the planned date and the pilot fields; it is this flight team that uses the system. We keep the current plan prices in a single place and publish them openly on our pricing page; we do not put figures on this page, so that you do not read a different price in two places. The price is determined by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and the setup fee, if any, are worked out together at the discovery meeting and shared in writing. Rapi artificial intelligence credit and ERP integration are separately priced items.
How are CRM integrations done in the drone sector?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection ourselves. There is no out-of-the-box module: because the access and field structure on the ERP side differs from installation to installation, a single button does not work the same way everywhere. The connection is set up specifically for the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out its scope and cost at the discovery meeting and share them in writing.
How does the move to a CRM system work in the drone sector?
We start with a discovery meeting: we work out your flight and field process, which fields and which stages are needed, together. After the meeting we give you a date, not a range. We migrate your data ourselves and we train your team in Turkish ourselves. There is no call centre on our support line. Your question is answered by the team that built and develops the product — this is not a matter of capacity, it is a choice.
Can a mobile CRM be used for drone work?
In drone work the team out in the field marks the flight record from the mobile app; the location verification is written into the record. The app is live on both the App Store and Google Play. The web interface also works on tablet and phone. The app does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours.
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