TURQUALITY-Supported CRM for Your Export Roadmap
Under the Marka/TURQUALITY support programs, CRM is listed as IT consultancy and supported at 50% in line with your Development Roadmap (GYH); the software must hold a TÜR Belgesi. Built on our founder's experience from more than 200 Salesforce projects, Rapitek is a platform with a Turkish and English interface that keeps each company's data in its own database in the EU.
Contents
What Is TURQUALITY and the Marka Support Program?
TURQUALITY is Turkey's government program supporting Turkish brands going global. For companies enrolled in the program, the Ministry of Trade supports consultancy costs at 50%, and Customer Relationship Management (CRM) is explicitly listed under IT consultancy. Within IT consultancy, licences, database, annual maintenance, and the deployment, customization and training of purchased or rented software are covered, provided the software product and service holds a TÜR Belgesi (Technological Product Certificate). The Marka Support Program is the earlier-stage tier with similar but more limited support.
Both programs require a Development Roadmap (GYH) prepared by a consultancy authorized by the Ministry; the company chooses the consultancy itself. The GYH covers the 5 years from the date the brand enters the program and lays out strategic targets and corresponding investments. By the program's definition, CRM consultancy also covers sales management systems used by dealers and distributors.
Confirm the scope of support with the current program legislation and your consultant. Legal basis: Decision No. 5973 on Export Support (Article 17) and the Circular on Marka and TURQUALITY® Support.
Rapitek CRM Features for TURQUALITY Firms
Multi-Language UI (TR/EN)
For export-focused firms: Turkish and English interface; when the Arabic language option is selected, the layout runs right to left. Customer records, reports, email templates and PDF quotes work identically across languages; you set each PDF quote's language in its template.
Multi-Currency Sales Management
TCMB daily-rate auto-conversion across USD/EUR/GBP/SAR. Multi-currency pricebook, currency-tagged opportunities. Export sales recorded with conversion date.
KVKK + GDPR, Dedicated Database per Customer
A separate database and subdomain per company, hosted in the European Union (database in Helsinki, files in Frankfurt, backups in Falkenstein). Profiles, Permission Sets, role hierarchy, field-level security (FLS), activity log and field history. We set up the KVKK basis for cross-border transfer together during contracting.
Trademark/Patent/License Tracking
A TURQUALITY essential: country-level trademark and patent records, set up with Custom Objects during implementation: registration dates, renewal alerts, legal counsel assignments per jurisdiction.
Export Operations Tracking (Custom Objects + REST API)
Custom Objects and the visual Flow Builder model export declarations, Letter of Credit (L/C) stages, and shipment milestones. Connections to e-invoicing, customs, and logistics providers are built over the OAuth2 REST API and signed webhooks as project-specific integrations during setup.
Independent Consultant Access
A read-only profile for periodic reviews by your GYH consultancy. Field-level security closes sensitive personal data fields, which then also stay hidden in reports, exports and the API. The activity log records who viewed which record and when.
Write-Capable AI Assistant: Rapi
Rapi does not just read, it writes. By spoken or typed Turkish command it creates and updates real records across 11 objects, asking for confirmation before important changes such as closing a deal or changing an amount, or before every write if set. The business-card scanner turns a photo into a Lead; the mobile meeting recorder yields a Whisper transcript and a structured Claude analysis.
Frequently Asked Questions
What does TURQUALITY-supported CRM mean?
Which consultancies prepare the Development Roadmap (GYH)?
How long does TURQUALITY-aligned CRM deployment take?
Can I migrate from Salesforce to Rapitek?
Which export currencies do you support?
How does the independent consultant access work?
Discuss Your CRM Investment Under TURQUALITY
A free 30-minute introductory call: your GYH's CRM section, investment line items and setup timeline. After that we set up your trial account. A credit card is not required.
