We learned in the field, and built it for you.
Across more than 200 enterprise CRM projects we saw the same problems over and over: expensive licenses, implementations that drag on for months, support lost in ticket queues, and a separate invoice for every customization. We built our own CRM to solve them.
We built other people's CRMs first
Rapitek was founded in 2018. In our early years we did software development and IT consulting; after that we focused on enterprise CRM implementations and worked in the Salesforce ecosystem. We delivered more than 200 enterprise projects across manufacturing, retail, textiles, logistics, construction and healthcare: process analysis, data migration, custom development, integration and team training.
That chapter has ended, and we hold no official Salesforce partnership today. We still provide independent Salesforce consulting — performance tuning, data migration, integration and security reviews. For official partner benefits, you would need to talk to Salesforce directly.
A small team. We say so on purpose.
The scope of the platform sets an expectation: 183 business objects, iOS and Android apps, a messaging inbox, an open REST API. In our own discovery calls we have met companies who came expecting a large software company on the other side of the table; we have not counted how many calls those were, so we are not putting a figure on it. Let us state the truth up front — the team is small, the experience is large-scale.
Our core team has never been a crowd. We ran holding-scale enterprise projects at this size, and we repaired other people's broken implementations at this size too. Today the same core does the product's architecture, its implementation, its integrations and its support.
This is not an excuse; it is the source of our promise. If we can write the sentence “There is no call center on our support line. Your question is answered by the team that builds and installs the product,” we can write it because we are small. A company of hundreds cannot make that sentence work structurally: there, the person who greets you is not the person who wrote the product, and cannot be. The same applies to the implementation promise — the team that sets up your fields, stages and reports around your process is the team that writes the code behind those fields.
What you get: a short decision chain, a counterpart who knows the work, and a party that can change the product itself. What you do not get: a support desk running in shifts, a roster of regional account managers, a headcount that would look impressive on a vendor evaluation form. Which of those is right for you is something we can work out together in the discovery call.
Why we built our own CRM
Across 200 projects we learned this: there is a gap between what a growing business needs from a CRM and what the global platforms package for it.
- Implementation takes months. A company decides to adopt a CRM and six months later it is still in configuration meetings. Meanwhile the team drifts back to Excel.
- Customization is always a separate line item. Adding a field, adjusting a screen or building a report means either employing a certified administrator in-house or buying hourly consulting outside.
- Support is far away. The team hits a problem, opens a ticket, and gets an answer days later from another continent — and not from someone who knows the product.
- Pricing is unpredictable. The license is one number; implementation is another, integration another, training another.
We wrote Rapitek CRM to fix these four things: customization done by us rather than billed to you by the hour, and support that comes directly from the team building the product. On timing we make no commitment before discovery; after the discovery call we give you a date, not a range. On price we leave no surprises either: whatever sits outside the plan price — including the scope of setup — is worked out in the discovery call and put in writing before the work starts.
What we are not
When we describe ourselves, we prefer to state the limits too.
- The product is new, the team is not. It is not a ten-year-old product — it is a new product written by the team that delivered more than 200 enterprise CRM projects. We don't hide that difference.
- We are not a large software company. We are a small and senior team. We have no regional account manager roster and no call center running in shifts; the person you deal with is the person doing the work.
- We are not self-service SaaS. If you are not looking for a tool you set up yourself in five minutes with a credit card, you are in the right place; if you are, you are not.
- We are not a fit for teams smaller than 5 users. Implementation and training take the same effort on every project, and below that size the effort does not pay off.
- We don't promise everything to every industry. In the discovery call we tell you plainly which of your needs the product covers in a standard install and which are project work.
How we work
There is no call center on our support line. Your question is answered by the team that builds and installs the product — this is a choice, not a matter of capacity. There is no ticket system either, and because the team that did your implementation is the same team, you do not have to explain your situation from scratch; you reach them directly over WhatsApp. In practice we reply the same working day. We deliberately put no number on that and make no written response-time (SLA) commitment: we have no system measuring ticket times yet, and we do not publish a duration we have not measured. The day we measure it, we will write it here. Support is provided during Turkish business hours; if you have teams in other time zones, let's work through the scope together on the call.
Built for teams operating in Turkey. The mobile app ships with a Turkish interface and the voice assistant Rapi understands and writes Turkish; training, documentation and support are in Turkish too. Rapi is off by default; unless you turn it on, your CRM data is not sent to any AI provider. The database is hosted in Helsinki, Finland, media files in Frankfurt and database backups in Falkenstein, both in Germany; a few sub-processors operate outside the EU, and we name each one, with where it processes data, in our privacy policy. The technical measures are listed one by one on our security page.
We do the setup. Fields, stages, roles, reports and integrations are configured to your process — by us. You don't need to hire a CRM administrator, and when changes are needed after go-live, we make them too.
Kerim Yıldırım
Founded Rapitek in 2018. During our Salesforce era he worked on more than 200 enterprise CRM implementations, and that field experience is what shaped the product's architecture. He writes the posts on the blog, and he is the person you meet in the demo call.
The teams behind those projects, in their own words.
With Rapitek's solution-oriented approach, we started the necessary work to quickly complete improvements in our Salesforce customizations and integrations. With these improvements, we prevented data duplication and increased system efficiency.
Sales Director · Petroyağ
As Anatolia Tile, we place great importance on digital transformation to maintain our leadership position in the global market since 1995. The CRM project we initiated with Rapitek completely transformed our sales processes. By consolidating our customer data on a single platform, we increased team efficiency and accelerated our decision-making processes. Rapitek's industry experience and solution-oriented approach enabled us to achieve results beyond our expectations.
General Manager · Anatolia Tile
As a former Salesforce user, getting to know Rapitek was an opportunity that opened the doors to different solutions for us. With the smart solutions their consultants provided, we significantly increased our efficiency. In addition, thanks to our collaboration with Rapitek, we seamlessly integrated our product with Salesforce and made our processes more efficient.
Business Development Director · Iyzico
Our foundation needed a cloud-based software system for data management. Rapitek is a company that is careful and attentive in understanding our wishes and needs; they also translated our requirements into the system very well. When we have new requirements, they support us with extremely fast and thorough solutions. As SEV, we are highly satisfied with working with Rapitek.
Project and Resource Development Manager · Sağlık ve Eğitim Vakfı
The most important element of bringing new business ideas to life is your IT infrastructure and applications. Rapitek offered much more than just providing an application — they became our solution partner. Thanks to their quick responses in unexpected situations and their flexibility during the development process, we reached our first product quickly and ensured healthy project continuity.
CEO · Aktif Filo
As a newly established company aiming to make rapid progress, we realized we needed an overall infrastructure for sales management, team tracking, and inventory management. With that need, we started the project with Rapitek, and we are still continuing our work together today. Rapitek is truly a solution partner.
Operations Manager · Hürriyet Projeland
Some of the organizations we have worked with.
We delivered CRM implementation and consulting projects for these organizations; the list does not indicate that they use Rapitek CRM. Logos belong to their respective owners.
See the proof behind the story
Anatolia Tile, the SEV Foundation and Petroyağ — CRM implementation projects we ran during our Salesforce years, told in our customers' own words.
Three case studies, with their sectors and scope.
Frequently asked questions about Rapitek
Is Rapitek a Salesforce partner?
What does "more than 200 CRM projects" actually mean?
When was Rapitek CRM released? How mature is the product?
Where is my data stored?
Do you hold ISO 27001 or SOC 2 certification?
Who is Rapitek not a good fit for?
Company details
Rapitek Bilişim Teknolojileri Anonim Şirketi (Rapitek Information Technologies Inc.)
Maslak Mah. Büyükdere Cad. Nurol Plaza Sit. No: 255/B02
34485 Sarıyer / Istanbul, Turkey
MERSIS (Turkey's central trade registry) no: 0734159061600001
WhatsApp: +90 212 963 22 84
Email: info@rapitek.com
Tell us about your process.
A 30-minute discovery call is enough to find out whether we are the right solution for you. And if we are not, we say so.
Free, with no obligation
