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Courier CRM

In the courier business the real cost is not in the parcel that is delivered but in the one that could not be delivered and came back. When the fact that the recipient did not open the door, or that the address was incomplete, stays on the courier's phone, the second attempt sets off with the same mistake.

A shipment is a record; recipient, address, attempt count and failed-delivery reason are its fields. The second attempt opens under the same record, where the proof of delivery sits too.

Courier CRM
  • Keep every shipment on a single record with recipient, address, attempt count and failed-delivery reason fields
  • Take the proof of delivery from the mobile app; let the person receiving it sign on the signature screen, and let the photo and location verification be written onto the same record
  • Drop the shipment into the queue of an available courier in the area with the shift and the assignment rule defined at setup
  • Open sending companies' complaints and queries as request records and track their closure
Shipment RecordA shipment is a record; the recipient, the address, the attempt count and the failed-delivery reason are in its fields, and the second attempt is opened under the same record.
Proof of DeliveryDelivery is a task with signature and photo fields; the person receiving it signs on the signature screen in the mobile app, the location verification is written onto the record, and fake location detection is part of that verification.
Courier Shift and AssignmentA shift is a record; the assignment rule defined at setup drops the shipment into the queue of an available courier according to the area and shift fields.
Sender AccountThe sending company is an account record; the agreed unit price sits in a field on the account, and complaints and queries are opened as request records linked to that account.

On the last mile there is only one thing argued about at the end of the day: why it was not delivered. The courier says "there was nobody at the address", the sending company says "the recipient was at home", and there is no record in hand to close that argument. The amounts collected at the door are gathered at the end of the day in a separate ledger; which shipment's money is with which courier is left to reconciliation day. And the sending company's question, "what happened to that shipment", forces somebody onto the phone every single time.

In Rapitek CRM a shipment is a record: the recipient, the address, the attempt count and the failed-delivery reason are the fields on that record. The proof of delivery sits on the record itself — the person receiving it signs on the signature screen in the mobile app, and the photo and the location verification are written onto the same card; the verification also covers fake location detection. The shift and the assignment rule defined at setup drop the shipment into the queue of an available courier in the area; the sending company's question is opened with its own request record and its closure leaves a trace.

The scope of the plans and the separately priced items are set out on the pricing page.

Frequently asked questions

How do we track undelivered shipments?
The failed-delivery reason and the attempt count are fields on the shipment record. The second attempt is opened as a new task under the same record; the list filtered by reason shows in which area and in which time window the returns are concentrated.
Can signature and location be kept as proof of delivery?
Yes. The person receiving it signs on the signature screen in the mobile app, the photo stays as an attachment, and the location verification at the moment of delivery is written onto the same record; the verification also covers fake location detection. The amount collected at the door also sits in a field on that record.
Where is the sending company's question "what happened to that shipment" tracked?
The sending company is an account record; the agreed unit price sits in a field on the account, and complaints and queries are opened as request records linked to that account. Which shipment the request relates to is linked on the record; its closure leaves a trace, and when the same question is asked a second time the history is on the same screen.
Which is the best CRM software for couriers?
When choosing a CRM for the courier industry you should look at sector workflows, integration capabilities, customisation options and the quality of support. You do not set Rapitek CRM up, we do: we configure the fields, the stages and the reports around your courier process, we migrate your data, and we train your team in Turkish. Before we built our own platform our team completed more than 200 enterprise CRM projects in its Salesforce years; we carry out the setup with that experience.
How much does a courier CRM system cost?
On the courier side the assignment rule defined at setup drops the shipment into the queue of an available courier according to the area and shift fields; it is this courier workforce that uses the system. We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you do not read a different price in two places. The price is set by the number of users and the plan chosen. The scope of setup, data migration and training is not the same on every project; the scope and the setup fee, if any, are worked out together in the discovery call and shared in writing. Rapi artificial intelligence credit and ERP integration are separately priced items.
How are CRM integrations done in the courier industry?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection. There is no out-of-the-box module: because the access and field structure on the ERP side change from one installation to the next, a single button does not work the same way everywhere. The connection is built for each project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery call and share them in writing.
How does the move to a CRM system work in the courier industry?
We start with a discovery call: we map out your courier process, which fields and which stages are needed, together. After the call we give you a date, not a range. We migrate your data and we train your team in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can mobile CRM be used for couriers?
In courier work the person receiving the delivery signs on the signature screen in the mobile app, and the location verification is written onto the same record. The app is live on both the App Store and Google Play. The web interface also works on tablets and phones. The app does not work offline; if the connection drops while you are filling in a form, what you have typed is kept on the device for 24 hours.
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