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Product

Everything you need in a CRM.

Sales, marketing, customer service, and operations on the same data model. We built the product around the needs we ran into on the enterprise CRM projects we delivered during our Salesforce years.

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Rapitek CRM dashboard: open opportunities, daily tasks, new leads, and total pipeline value
Rapitek CRM — management dashboard

Four hubs, one platform.

Sales Hub

Sales pipeline and Kanban, lead, opportunity, and activity management, quote generation — including price lists, discounts, PDF output, and conversion to orders; quote-to-order conversion runs through the product's own conversion action. Case management runs in this hub as well.

Marketing Hub

Campaign management, WhatsApp campaigns, and commercial-message consent management compliant with IYS, Turkey's national consent registry. The Meta Lead Ads connection cannot be set up today; there is no out-of-the-box ad-form module.

Communications

WhatsApp, email, and SMS conversations land in a single shared inbox; campaigns and message templates are managed here. Instagram direct messages are not available today.

Operations Hub

Bill of materials, multi-level cost roll-up, production line and work order screens are in the product; the production and warehouse side is an optional add-on module. We cannot point to a customer reference for work order execution today — and we don't sell what we can't demonstrate.

AI assistant

In the mobile app, Rapi creates and updates CRM records by speaking Turkish; the business-card scanner also runs in the mobile app. It can be set to ask for confirmation before saving risky changes. The call is yours: Rapi is off by default — unless you turn it on, your CRM data is never sent to any AI provider. Details on the Security page.

Platform controls

Two-factor authentication (email code or authenticator), OAuth2, a field-level audit trail, and a recycle bin. Role hierarchy and record sharing rules are supported; we define them together during setup.

When the hubs reach your work

The Monday after go-live: what changes in each hub

These scenes come from what the product does today. We do not publish a number for how many customers work this way.
HubWhat goes missing todayThe Monday after go-live
Sales HubThe rep leaves a visit meaning to write the note that evening; when it never gets written, nobody's screen shows where the opportunity stands. And whoever prepares the quote does not know the customer's overdue balance.The note goes in from the car, spoken into the phone as soon as the meeting ends: Rapi writes the record and opens the follow-up task. When a quote is prepared, the customer's overdue balance sits on the same screen — once the ERP connection is in place; no call to accounting.
Marketing HubBulk commercial messages go out from a list someone keeps by hand; if a number on it has opted out, that does not show up before the send.Before a commercial electronic message is sent, the recipient's IYS record is checked: opt-out records coming from the national registry land on a local suppression list, and no commercial message goes to that recipient. Informational messages are not affected by this restriction.
CommunicationsThe customer writes to the rep's personal phone; when that person goes on leave the conversation stalls, and when they leave the company the message history goes with them.The message lands on the company's single business number and the conversation is attached to the customer record. When the rep changes, the conversation is handed over with an internal note; the customer never notices the handover — they are always writing to the same number.
Operations HubThe bill of materials sits in one spreadsheet and the cost calculation in another file; when a quote goes out, the two never meet.The bill of materials and multi-level cost roll-up sit on the same data model as the customer and quote records; you do not open a separate file to look at cost. The production and warehouse side is an optional add-on module, scoped at discovery.
Sales pipeline

Every lead, on one screen.

Who's interested, what stage they're at, where they came from, who owns them — all in one list. Instead of chasing who's tracking what across a scattered team, you see the whole pipeline at a glance. The channel a record came from sits in the source field; channel-level reporting is produced from that field.

Rapitek CRM leads list: a filterable table with name, company, email, phone, stage, source, and owner columns
Leads — stage filters and source attribution

What is Rapitek CRM?

Rapitek CRM is a cloud-based customer relationship management (CRM) application built and operated in Istanbul by Rapitek Bilişim. Founded in 2018, Rapitek helps sales, marketing, and customer service teams manage leads, contacts, accounts, opportunities, quotes, invoices, and customer communication on a single platform. What it connects to is listed on our integrations page, and how it is set up per industry on our industries page.

Each customer gets its own separate database — separation at the database level, not a row filter in a shared table. Your data is hosted in the European Union: the database in Helsinki, files in Frankfurt, backups in Falkenstein. A few sub-processors operate outside the EU; we name each one and say where it processes data in our privacy policy. Seen from Turkey, this counts as an international data transfer under Article 9 of KVKK, Turkey's data protection law (No. 6698); we establish the basis for that transfer together during the contract process. For the customer data you enter into your CRM, you are the data controller and Rapitek is the processor — the obligation to establish that basis sits with the controller, that is, with you. The technical measures are listed one by one on our security page.

Salesforce experience, independent consulting. Our team delivered enterprise implementation projects in the Salesforce ecosystem; that period has ended, and we hold no official partnership today. We provide independent consulting on performance tuning, data migration, integration, and security reviews. For official partnership benefits, you would need to talk to Salesforce directly. We wrote that history out in full on our about page.

Your data, under your control.

Area Rapitek CRM
Data separation A separate database that belongs to your company — the separation is at the database level, not an application setting
Data location European Union — database in Helsinki (Finland), files in Frankfurt, backups in Falkenstein (Germany)
Customization Fields, objects, flows, and page layouts are configurable without code — we do the setup
Setup and training Scope and any fee agreed in writing at discovery
Support From the team that builds and runs the product. We do not commit to a written response time (SLA)
Data ownership Export your data and take it with you; we charge nothing for the export when you leave

What it connects to

There is no out-of-the-box connector for ERP and accounting; they are built per project by the team that builds and runs the product, over REST API and webhooks.
AreaScope
EmailYou connect your own Gmail account over OAuth; the connection covers sending email and calendar sync, not two-way inbox sync — inbox reading is switched off. Outlook and Microsoft 365 connections are not live. Generic IMAP/SMTP is not supported
CalendarTwo-way appointment and event sync with Google Calendar; calendar sync is Google-only — Outlook and Microsoft 365 connections are not live
MessagingTwo-way shared inbox via the WhatsApp Business Cloud API; you connect your own WhatsApp Business account
Ad formsThe Meta Lead Ads connection cannot be set up today. There is no out-of-the-box ad-form module; leads from forms you host yourself can be posted to the CRM with their source tagged, over REST API or a signed webhook
ERP and accountingConnected per project by the team that builds and runs the product, over REST API, OAuth2, webhooks and import/export
APIREST API covering the 183 business objects that ship in a standard install, OAuth2/JWT, rate limiting, and usage analytics
MobileiOS and Android apps are both live, with a Turkish interface; push notifications are sent. GPS visit check-in is supported; we define it together during setup. WhatsApp conversations are handled in the single in-app shared inbox; Instagram DMs are not available today
CurrencyMulti-currency; automatic daily conversion using Turkish central bank (TCMB) rates

What each plan covers, on one page

Three tiers, a scope table and separately priced items — with the numbers. We do not put prices on this page, so you never read two different figures for the same thing.

See pricing

Scope and any setup fee come out of the discovery call.

Product questions, answered.

Can we customize the system ourselves?
Fields, objects, sales stages, page layouts, and automation flows are all configured from the admin panel — no code required. But let's be honest: setting up a CRM well takes knowing what to configure and how, and that is a specialty of its own. That's why we do the setup — you don't need to hire a CRM administrator. The scope of setup, and any fee for it, is worked out in the discovery call and put in writing before the work starts. After go-live, your team comfortably handles day-to-day changes (adding a field, building a report, renaming a stage); for deeper changes, we're there.
Which modules does Rapitek CRM include?
Four hubs: Sales, Marketing, Communications, and Operations. Sales covers the pipeline, quotes, and orders; case management runs there too. Marketing covers campaigns and commercial-message consent. Communications brings WhatsApp, email, and SMS into one shared inbox; Instagram direct messages are not available today. Operations has bill of materials, cost roll-up, production line and work order screens; the production and warehouse side is an optional add-on module. We cannot point to a reference for work order execution today, and we don't sell what we can't demonstrate. We have no separate customer or dealer portal product: a portal user signs in like any other user, differing only in permissions.
Does it integrate with our existing ERP?
We don't offer an out-of-the-box ERP connector — we say that plainly. Integrations are built per project by the team that builds and runs the product, through our REST API — which covers the 183 business objects that ship in a standard install — OAuth2, webhooks and import/export. We have worked alongside teams running Logo, Netsis, Mikro, and SAP in enterprise projects; we define the scope and cost in the discovery call and put it in writing.
How do email and calendar connect?
You connect your own Gmail account over OAuth. The connection covers sending email and calendar sync; it is not two-way inbox sync — inbox reading is switched off, so we do not read your inbox. Email you send from the CRM is linked to the related customer or lead record. Generic IMAP/SMTP is not supported. Outlook and Microsoft 365 connections are not live, so there is no Microsoft email or Outlook calendar sync. Google Calendar sync works two ways: fetching, creating, updating, and deleting events.
Can I manage multiple business units in one CRM?
Yes. Rapitek CRM supports multiple sales processes; you can run different business units, sectors, or product lines inside a single CRM. Each process gets its own stages, automations, and reporting.
What exactly does the AI do?
Rapi, the voice assistant, works in the mobile app: speaking Turkish, it fetches, creates, and updates core records such as leads, contacts, accounts, and opportunities. For risky changes — money fields, closing statuses, deletions — it can be set to ask for your confirmation before saving; that setting can also be widened to cover every operation. Every field it touches lands in the product's field-level change history. The business-card scanner that turns a photo into a lead runs in the mobile app. You can add an AI step to the visual flow designer. Rapi is off by default: unless you turn it on, your CRM data is never sent to any AI provider.
Is there a mobile app?
Yes — both of them. The iOS and Android apps are live on the App Store and Google Play, with a Turkish interface. Field teams see the same pipeline on their phone, with GPS visit check-in and push notifications. One difference worth naming: WhatsApp conversations are handled inside the app, in the same shared inbox, so a field rep can answer without going back to the office. Instagram direct messages are not available today.
Is there multi-currency support?
Yes. You set your base currency and create quotes and opportunities in different currencies. The system automatically pulls daily exchange rates from Turkey's central bank (TCMB) and converts using the rate on the record's date. Price lists let you keep product catalogs in multiple currencies.
Who provides support?
There is no call center on our support line. Your question is answered by the team that builds and runs the product — that is a choice, not a matter of capacity. You talk directly to the team that did your setup; support and training are in Turkish. We do not commit to a written response time (SLA) — we listed that, and the other items we do not offer, one by one on our security page.

See all of it with your own data.

There is no trial you start on your own. We begin with a 30-minute live demo; afterwards, if you want to explore at your own pace, we open a time-limited demo account for you. We prepare the demo around your own use cases.

Request a demo

The demo is free and carries no obligation.

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