Robotics CRM
In robotics what you sell is not a product sitting on a shelf but an application calculated for the customer's own line; if the cycle time or the part weight does not hold, the cell does not work. And the job does not close when commissioning ends, because when the line stops you are the first place they call.
A cell is a project record; the part weight, the reach and the target cycle time sit in its fields. After handover the same cell lives on as an equipment record.
- Write the part weight, the reach and the target cycle time into the fields of the project record and attach the site survey photo
- Follow feasibility, commissioning, the acceptance test and operator training as separate stages and see which project is waiting where
- Keep every cell you have handed over on an equipment record and write the software version loaded and any later change to that record
- Put the case opened at a line stoppage into the queue and route it to the engineer on duty with the assignment rule defined during setup, then close the site visit with location verification
| Application Feasibility | A cell is a project record; the part weight, the reach and the target cycle time sit in its fields, and the site survey photo is attached to it. |
|---|---|
| Commissioning Stages | The acceptance test, the operator training and the handover report are stages of the project record; the steps still waiting are filtered by that field. |
| Installed Cell Record | A cell that has been handed over is an equipment record; the software version and any later changes are written to that record with their dates. |
| Line Stoppage Case | A line stoppage is a case record; it drops into the queue, its owner is set by the assignment rule defined during setup, and the site visit is closed with a location-verified task. |
Selling a robot cell begins with the feasibility study: the weight of the part to be handled, the reach, the target cycle time and the free space on the line are all measured. These figures are taken at the site survey and the quote is built on them; when one of them changes later, what changes is not the quote but the design of the cell. At the commissioning stage the work moves to site — the acceptance test, the operator training and the handover report follow one after another. When these steps are kept in people's memories rather than in a file, six months later you have to ask the customer whose line has stopped which software version was loaded.
In Rapitek CRM every cell is a project record; the part weight, the reach and the target cycle time sit in the fields of that record, and the site survey photo stays as an attachment. Feasibility, quote, commissioning, acceptance test and training are stages of their own; which project is waiting at which step is read from the list. After handover the cell goes on living as an equipment record — the software version loaded and any change made later are written to that record with their dates. When the line stops, the case that is opened drops into the queue and goes to the engineer on duty through the assignment rule defined during setup; the site visit is closed from the mobile app with location verification.
What the plans cover and which items are priced separately are set out on the pricing page.
