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Aviation CRM

In aviation, how long a request takes to answer matters as much as the work itself; while an aircraft sits on the ground, hours are cost. When requests arrive by e-mail and scatter across several inboxes, there is no way to work out afterwards who quoted what, with which delivery time.

Part number, serial number, certificate details and the requested delivery date are fields on the request itself. Urgency is a field too; the request keeping an aircraft on the ground stands out.

Aviation CRM
  • Collect part and maintenance requests in a single record with part number, serial number and certificate details
  • Route urgent requests straight to the person responsible through the queue and the assignment rules defined during setup, and measure the time to first response
  • Keep the price quoted and the delivery date promised on the record, and let late deliveries drop into a list
  • Plan maintenance slots on the account record and see upcoming visits and contract renewals in advance
Part RequestEvery request is a record; part number, serial number, certificate details and the requested delivery date sit in the fields of that record.
Urgency and QueueUrgency is a field; requests that keep an aircraft on the ground reach the person responsible through the queue and the assignment rules defined during setup, and the waiting time is measured on the record.
Quote RecordA quote is a record with price and delivery time fields; what was promised to which customer is read from the line items.
Maintenance SlotThe slot is a date field; the customer's next maintenance visit sits on the account record, and upcoming dates drop into a list.

In the aviation supply and maintenance chain, work does not pass through a single place: the customer asks about a part, the technical team checks availability, purchasing writes to the supplier, and only then does a quote appear. When that chain runs over e-mail, two things get lost most often — when the request arrived, and what was promised for delivery. Urgent requests, with the aircraft grounded, land in the same inbox and never separate themselves from routine work. On the maintenance side the slot plan is kept in a separate spreadsheet; when a customer asks when their own aircraft will come in, the answer can only come from the person looking at that plan.

In Rapitek CRM every request is a record; part number, serial number, certificate details and the requested delivery date sit in its fields. Because urgency is a field, requests that keep an aircraft on the ground reach the person responsible directly through the queue and the assignment rules defined during setup, and the waiting time becomes measurable. The price and delivery time of the quote given stay on the record, so what was promised to which customer is visible without searching. The maintenance slot is a date field; the customer's next visit is read from the account record, and upcoming slots drop into a list.

The scope of the plans and the items priced separately are written on the pricing page.

Frequently asked questions

How do I separate urgent requests that keep an aircraft on the ground from routine work?
Urgency is a field on the request record; the queue and the assignment rules defined during setup look at that field and drop the request straight to the person responsible. The time to first response is measured on the record, and late requests stand out in the list.
Can part serial numbers and certificate details be kept in the CRM?
Yes; part number, serial number and certificate details are fields on the request and the quote record, and the document file is attached to the same record. That way, which part was quoted with which document can be read from the record afterwards.
Where do I see what delivery time we promised to which customer?
A quote is a record with price and delivery time fields; what was promised to which customer is read from the line items, and deliveries past the promised date drop into a list.
Which is the best CRM software for aviation?
When choosing a CRM for the aviation sector, you should look at sector workflows, integration capabilities, customisation options and the quality of support. You do not set up Rapitek CRM — we do: we configure the fields, stages and reports around your aviation process, we migrate your data, and we train your team in Turkish. Before building our own platform, our team completed more than 200 enterprise CRM projects during its Salesforce years; we carry out the setup with that experience.
How much does an aviation CRM system cost?
On the aviation side, an incoming request enters the queue and reaches the person responsible through an assignment rule; it is this request team that uses the system. We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you never read a different price in two places. The price is determined by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and any setup fee are worked out together in the discovery meeting and shared in writing. Rapi artificial intelligence credit and ERP integration are items priced separately.
How are CRM integrations carried out in the aviation sector?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection. There is no out-of-the-box module: because access and field structure on the ERP side change from installation to installation, a single button does not work the same way everywhere. The connection is built specifically for the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery meeting and share them in writing.
How does the move to a CRM system work in the aviation sector?
We start with a discovery meeting: we work out your aviation process together, and which fields and which stages are needed. After the meeting, we give you a date, not a range. We migrate your data, and we train your team in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can mobile CRM be used for aviation?
Yes. Field and branch teams can update the customer card, notes and follow-up tasks from their phone. The application is live on both the App Store and Google Play. The web interface also works on tablets and phones. The application does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours.
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