Legal

Terms of Service

Version 2026.2 · Last updated: 23 August 2026

1. Acceptance of Terms

By accessing and using Rapitek CRM services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms, please do not use our services.

2. Description of Service

Rapitek CRM provides a customer relationship management (CRM) software platform that includes:

Contact management
Sales pipeline management
Email integration
Reporting and analytics
Team collaboration
Mobile application access

3. Account Registration

To use our services, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly update any changes to your information
Be responsible for all activities under your account
Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree not to:

Violate any laws or regulations
Infringe on intellectual property rights
Transmit malware or harmful code
Attempt to gain unauthorized access to our systems
Use the service to send spam or unsolicited messages
Resell or redistribute the service without permission
Use the service for any illegal or unauthorized purpose

5. Payment Terms

Billing

All plans are billed annually in advance
Prices may change; we notify you of a price change that operates to your disadvantage at least 30 days before it takes effect. A price increase is a change that operates to your disadvantage, so the notice period, the right to terminate without penalty and the refund set out in Section 12 apply to it as well
Fees are non-refundable, except where the law requires otherwise and except for the refund of the fee covering the unused part of the term under Section 12
You are responsible for all applicable taxes

Evaluating the Service

There is no self-service sign-up: you cannot open an account or start a subscription on your own. Before you buy, we show Rapitek CRM live in a demo built around your own scenario, and the scope and price are set out in a written quote. After the demo, if you would like to explore the product at your own pace, we open a time-limited demo account for you; that account sits in Rapitek's demo environment with sample data, is closed at the end of its term, and by itself creates no right of use or subscription. The plan price is the subscription fee; the cost of setup, data migration, training and any out-of-scope work is agreed in the discovery call and put in writing before the work starts. The minimum number of users depends on the plan you choose: at least 5 users on the Sales and Platform plans, and at least 10 users on the Enterprise plan.

6. Data Ownership and Privacy

You retain all rights to your data. We will:

Not sell or rent your data to third parties
Only access your data to provide support (with your permission)
Allow you to export your data at any time
Delete your data upon account termination (unless legally required to retain it)

E-mail measurement and our role as processor. In the e-mails you send to your customers through Rapitek CRM, we measure whether the message is opened and whether the links inside it are clicked; in the process the time of opening, the recipient's IP address and information about the e-mail program they use are recorded.

For this processing you are the data controller; Rapitek acts only as a data processor on your instructions. The duty to inform your recipients, and to obtain consent where required, is yours; you need to update your own privacy notice so that it covers this measurement.

Turning the measurement off for an individual recipient is not currently possible. We recommend that you take this into account in your own assessment.

7. Intellectual Property Rights

Rapitek CRM and its original content, features, and functionality are owned by Rapitek Bilişim Teknolojileri A.Ş. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Service Availability

We work to maintain high service availability:

Hosting in the European Union: database in Helsinki (Finland), uploaded files in Frankfurt (Germany), database backups in Falkenstein (Germany)
Regular backups of your data
Security updates and patches

We do not commit to a contractual uptime (SLA) percentage; we do not measure uptime with an independent external monitoring service, and we do not publish a rate we have not measured. If a guaranteed SLA is one of your requirements, please raise it at the start of the conversation.

9. Termination

Either party may terminate this agreement:

You may cancel your subscription at any time
We may terminate for violation of these Terms
Upon termination, your access will be disabled
You may export your data within 30 days of termination

10. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We disclaim all warranties, express or implied
We are not liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid by you in the last 12 months

11. Indemnification

You agree to indemnify and hold harmless Rapitek CRM, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these Terms.

12. Modifications to Terms

We may change these Terms. We will notify you of any change that operates to your disadvantage at the e-mail address registered on your account at least 30 days before it takes effect. If you do not accept the change after that notice, you may terminate your subscription within that period without any penalty and request a refund of the fee covering the unused part of the term. Changes that are in your favour, and mandatory adjustments arising from a change in legislation, are not subject to this notice period.

Every version is numbered and archived with its date; which version your contract was formed under is on record. The version in force is stated at the top of this page.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Istanbul, Turkey.

FAQ

Frequently asked questions about the terms

Can I cancel my subscription at any time, and what happens after termination?

Yes. Under the Termination section you may cancel your subscription at any time, and Rapitek may terminate the agreement if these Terms are violated. Once terminated, your access is disabled, but you have 30 days from termination to export your data. Plans are billed annually in advance, and simply choosing to leave does not by itself entitle you to a refund; fees are refunded where the law requires it, and — under Section 12 — where you end your subscription because of a change that operates to your disadvantage, in which case the fee covering the unused part of the term is refunded.

Who owns the data I put into the system, and what does Rapitek do with it?

You retain all rights to your data. Under the Terms we do not sell or rent your data to third parties, and we access it only to provide support and only with your permission. You can export your data at any time, and it is deleted when your account is terminated — after the 30-day export window — unless we are legally required to retain it.

How far does Rapitek's liability extend if something goes wrong?

The Terms provide the service "as is" and disclaim all warranties, express or implied. To the maximum extent permitted by law, no liability is accepted for indirect, incidental or consequential damages, and total liability cannot exceed the amount you paid in the last 12 months.

Can the terms or prices change later, and how will I be told?

We may change these Terms, but a change that operates to your disadvantage is notified to the e-mail address registered on your account at least 30 days before it takes effect. If you do not accept it, you may end your subscription within that period without penalty and ask for the fee covering the unused part of the term back. Changes in your favour, and mandatory adjustments arising from a change in legislation, are not subject to that notice period. Under the Payment Terms, price changes are subject to the same rule. Each version of these Terms is numbered and archived with its date, and the version in force is stated at the top of this page.

Which law governs the terms and where are disputes resolved?

The Terms are governed by and construed in accordance with the laws of Türkiye, without regard to conflict of law provisions. Any disputes are resolved in the courts of Istanbul, Türkiye.

14. Contact Information

For questions about these Terms, please contact us:

Rapitek Bilişim Teknolojileri A.Ş.
Maslak Mah. Büyükdere Cad. Nurol Plaza 255, B02
34485 Sarıyer / İstanbul, Türkiye

Email: info@rapitek.com
WhatsApp: +90 212 963 22 84

For other ways to reach us, see our Contact page.