Dry Cleaning CRM
When items are tracked by a hanger number written in a notebook, which of a customer's items is waiting in which process can only be found by searching for it; the handover day gets longer.
Each item is tracked by its own barcode label; whose it is and which process it is waiting in sit in the record. An item not scanned at handover is marked missing and opens a task.
What we set up, and how
- Print a unique barcode label for every item and see at once which customer it belongs to and which process it is in
- Tie door-to-door pick-up and delivery requests to the courier's daily pick-up and delivery list and write the payment taken at handover into the same record
- Set the threshold on the digital loyalty card yourself; let customers who pass the threshold fall into a list and tie the discount to that list as a rule
- Create a purchase request when consumables such as solution, hangers and covers reach the critical level
- Compare daily turnover, customer and item numbers by branch and track item transfers between branches
| Item Tracking (Label + Barcode) | Every item gets a unique barcode label. Which customer it belongs to, on which date and which process it went through (dry cleaning, pressing, stain removal, tailoring) is visible in the record. The number of items is a field on the delivery record; an item not scanned at handover is marked missing and opens a task. |
|---|---|
| Door-to-Door Pick-up and Delivery Management | The customer opens a pick-up request over WhatsApp or the web; the request is tied to the courier's pick-up and delivery list for that day, and you arrange the order yourself. As the steps are completed the status moves on in the record and a message goes to the customer from the same card. The amount collected at handover and the payment method are written onto the line. |
| Loyalty Card and Campaigns | The loyalty card is tied to the customer record; total spend and number of items are its fields. You set the threshold: customers who pass the threshold fall into a list, and the discount and the birthday and seasonal campaign message are tied to that list as a rule. |
| Stock and Consumables | Stock tracking for consumables such as dry cleaning solution, stain remover, hangers, plastic covers and steam water. Opening a purchase request when the critical level is reached can be defined during setup. |
| Multi-Branch and Consolidated Reporting | If you have more than one branch, each branch's daily and monthly turnover, customer and item report and their comparison. Tracking of item transfers between branches. |
Six items arrive in one bag, but the six do not finish at the same time: one is in stain removal, one is at the tailor, two are waiting at the press. That is why the real unit of the shop is not the customer but the item; when a single item is left missing, the whole delivery is postponed and the customer has to come a second time.
Rapitek CRM ties the item not to the customer record but to its own barcode; when the label is scanned at each process step, the status moves to the next stage. Because the same record also feeds the courier's daily pick-up and delivery list, the item waiting in the shop and the item on the road appear on the same screen.
Frequently asked questions
Why is dry cleaning CRM software needed?
In dry cleaning the biggest problems are mixed-up items, losses and losing customers. In the CRM every item is recorded with its own barcode; whose it is and which process it is waiting in sit in the record, and an item not scanned at handover is marked missing and opens a task. The history and favourite services are kept on the customer card, you set the loyalty card thresholds yourself, and door-to-door pick-up requests are tied to the courier list. Because visit frequency and spend accumulate on the customer card, you measure the effect of a campaign from your own data.
Is it compatible with a barcode label printer?
The label is produced in the CRM as printable output and sent to the printer defined on your computer or your network through the operating system's own printer driver; this flow is tried out together with the printer you use during setup. There is no out-of-the-box module for particular printer brands. If a connection beyond that is needed, our professional services team sets it up specifically for the project over REST API, OAuth2, webhooks and import/export, and its scope and cost are shared in writing at the discovery meeting. At handover the barcode is scanned, the item is marked as delivered and the invoice record is created from the same screen.
Is there a courier app for the door-to-door service?
Couriers use the mobile app made for field teams: the day's pick-up and delivery list, addresses, customer contact, item confirmation photo and a delivery record with location verification. The app is live on both the App Store and Google Play; the web interface also works on a phone. The app does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours. There is no optimisation engine that orders the route by itself — you arrange the order yourself. The amount taken at handover and the payment method are written into the record; there is no out-of-the-box module for taking payment by card or POS device, and if it is needed the connection is set up specifically for the project over REST API and webhooks. There is no live map tracking opened to the customer either; the customer is informed by the message that goes out from the record as the status changes.
Does it support multiple branches?
Yes. Each branch has its own staff, prices, stock and reports. A customer can bring an item to one branch and collect it from another; the transfer between branches is written onto the item's record as a line, and which branch the item is in is visible from the record when the barcode is scanned. The head office team manages all the branches with a consolidated report.
