Wealth Management CRM
In wealth management every recommendation given is a record that can later be called to account; when the meeting note sits in the advisor's diary, the risk profile in another file and the signed document in the archive, that chain cannot be assembled at the moment of an audit.
Risk profile and investment preference are fields on the customer card; every recommendation stays on the record with the profile it rests on, and the previous state stays in the history.
- Keep every client's risk profile, investment preferences and portfolio history in a single file
- Record the meetings, the recommendations presented and the client's decision stages in order
- Run the documents and processes tied to regulatory requirements through the client record
- Define a separate service level and priority support for high-value clients
- Handle the sharing of sensitive financial information through the record and keep all communication on file
| Client Portfolio Tracking | The risk profile and the investment preference are fields on the client card; the portfolio history accumulates under the same card. |
|---|---|
| Advisory Process Management | The meeting, the recommendation and the decision leave a trace in order under the same record; which answer was given to which recommendation can be read afterwards. |
| Mandatory Document Tracking | Mandatory documents are kept as fields on the client record; clients with missing documents stay on a list, and the completion task is opened from there. |
| VIP Client Programme | The service level is a field; priority and the assignment rules defined during setup are linked to that field, and response time is reported from the record dates. |
| Data Separation | Access is limited by role-based permissions, your CRM data sits in a separate database that belongs to you, and transfer is done with TLS 1.3; correspondence stays on the record rather than in a personal channel. |
A portfolio advisor's day is spent in meetings, and the output of those meetings is spoken: the client's risk tolerance has changed, they want to exit a product, their child's education plan has brought the target maturity forward. As long as these do not turn into a written record, the next proposal is prepared according to the old profile, and the difference only comes to light when the client objects.
In Rapitek CRM the meeting sits on the same record as the client's risk profile; when the profile is updated, its previous state stays in the history, and which profile each recommendation rests on can be read afterwards. As the number of advisors grows, each one's portfolio, meeting calendar and performance are followed from a single dashboard. Your CRM data is kept in a separate database that belongs to you; our servers are in the European Union (the database in Helsinki, uploaded files in Frankfurt).
