Bakery and Patisserie CRM
When the order goes into the notebook on the counter, the delivery time into the driver's head and the price agreement with the hotel into a separate file, one busy holiday week locks up all three at once.
An order is a record with delivery date and time fields, and the day's work gathers in a calendar. The hotel's agreed price sits in a field on the account and reaches the order from there.
- Track cake and custom design orders on a visual calendar by delivery date
- Record the price agreements of your hotel, restaurant and shop customers per customer
- Plan daily delivery routes and make driver assignments from a single screen
- Plan holiday, New Year and special-day campaigns in advance and follow their results
- Keep order messages off personal phones; let the whole team answer on WhatsApp from a single business number
| Custom Order Tracking | An order is a record with delivery date and time fields; the day's work gathers in a calendar view, and the design note and the photo are attached to the same card. |
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| Wholesale Customer Management | Hotels and restaurants are each an account record; the agreed price sits in a field on the account and reaches the order from there. |
| Delivery Planning | A delivery is a task; the driver and the address are in its fields, and the day's route is read from the list of these tasks. |
| Seasonal Campaigns | A campaign is a record; which customer it went to and when, and the order that came back, are tied to the same record, and the result is compared in a report. |
| Stale Return Line | Unsold bread coming back from the shop is a return line tied to that day's delivery record; the quantity and the reason sit in fields, which customer produces regular returns is filtered from these lines, and the next day's order quantity is corrected accordingly. |
In a bakery the margin for error is measured in hours: production happens at night, the cake is delivered in the morning, and there is no making up for a single date written down wrong — no second chance appears for that order. On top of that comes the steady wholesale load; the bread the hotel takes every morning and the engagement cake due next Saturday have to fit into the same production plan.
Rapitek CRM ties the custom order to the calendar by its delivery date, and the customer to the record by their own agreed price; so how much work falls on which day is visible while the order is being taken. Because the route plan is built on the same data, the van that leaves in the morning sets off with the list of jobs to be delivered that day.
