Skip to content

Glass CRM

In glass, a job runs only as long as the measurement sheet is written down correctly; a millimetre of error cannot be corrected after cutting and tempering, and that pane is made again from scratch. When the fitter who takes the measurement and the workshop that cuts it do not look at the same record, the cost is both the glass and a second installation day.

A job is a single record holding the measurement, thickness and edgework fields. In Rapitek CRM a broken pane becomes a separate record under that job, and breakage is reported by job and crew.

Glass CRM
  • Write the measurement taken at the survey, with thickness and edgework detail, to the job record from the mobile app and attach the photo
  • Follow the cutting, tempering and fitting stages on the job record and see which job is waiting where
  • Plan the fitting appointment as a task with crew and time fields, and close it from the field with location verification
  • Record panes broken in transport and fitting under the job, and report breakage broken down by job and by crew
Measurement and Processing CardA job is a record on which the measurement sits together with thickness, edgework and hole detail as fields; the survey photo is attached to the same card.
Production StageCutting, tempering and packing are stages of the job record; jobs waiting at a stage are gathered in a list filtered on that field.
Glass Fitting AppointmentThe day the glass is to be fitted is a task tied to the job record; crew, address and time are in its fields, and it is closed from the mobile app with location verification.
Breakage and Waste RecordA broken pane is a separate record under the job; the cause and stage fields are filled in, and the total is read from a report broken down by job and by crew.

In the glass business the measurement alone is not enough: thickness, edgework, whether it is double glazing or tempered, hole and corner detail are all part of the pane's identity. When this information is written in a notebook at the survey and passed to the workshop over the phone, some of it is lost on the way; and when the mistake comes to light after the tempering furnace, the pane can no longer be cut — it is made again, and the installation day promised to the customer slips.

In Rapitek CRM the job is a single record on which the measurement and processing details sit as fields; the measurement taken at the survey is written to that same card from the mobile app, and the photo stays attached. Fitting is a task, with the crew and the appointment time in its fields, and it is closed from the field with location verification. Because a pane broken in transport or during fitting is opened as a separate record under the same job, how much breakage came out of which job is not guessed at the end of the month — it is read from a report.

The scope of the plans and the separately priced items are written on the pricing page.

Frequently asked questions

How does the glass measurement taken at the survey reach the workshop?
The measurement, thickness and edgework are written from the mobile app into the fields of the job record; the workshop looks at the same record, and because the survey photo is attached to the card, the measurement is not passed on by word of mouth a second time.
Can we track glass broken during fitting?
Yes. The broken pane is opened as a separate record under the job concerned, with cause and stage fields; the remake task is started from there, and the breakage total is reported broken down by job, crew and period.
Can I see which job is waiting at cutting and which at tempering?
Cutting, tempering and packing are stages of the job record; jobs waiting at a stage are gathered in a list filtered on that field, and jobs with an approaching fitting appointment stand out in the same list.
Which is the best CRM software for Glass?
When choosing a CRM for the glass sector you should look at industry workflows, integration capabilities, customisation options and support quality. You do not set up Rapitek CRM — we do: we configure the fields, the stages and the reports around your process in the Glass sector, we migrate your data, and we train your team in Turkish. Before we built our own platform, our team completed more than 200 enterprise CRM projects in its Salesforce years; we do the setup with that experience.
How much do Glass CRM system prices cost?
In glass, the fitter who takes the measurement and the workshop that does the cutting look at the same job record, so people in the field and people in the workshop become users together. We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you never read a different price in two places. The price is set by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and the setup fee, if any, are worked out together in the discovery call and shared in writing. The Rapi AI credit and ERP integration are separately priced items.
How are CRM integrations done in the Glass sector?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection. There is no out-of-the-box module: because access and field structure on the ERP side differ from one installation to the next, a single button does not work the same way everywhere. The connection is built specifically for the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery call and share them in writing.
How does the move to a CRM system work in the Glass sector?
We start with a discovery call: we work out your process in the Glass sector together, and which fields and which stages are needed. After the call we give you a date, not a range. We migrate your data and we train your team in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can mobile CRM be used for Glass?
In glass, the measurement taken at the survey and the edgework detail are written to the job record from the mobile app, and the photo stays attached. The app is live on both the App Store and Google Play. The web interface works on tablets and phones too. The app does not work offline; if the connection drops while you are filling in a form, what you have typed is kept on the device for 24 hours.
Made with RapitekGO

We would like to use optional cookies to measure your visit. The site works exactly the same if you decline. Cookie policy