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Waste Management CRM

In waste management the work starts with the equipment left at the customer: how many containers are on which site, which one is set aside for which waste code, and when it was last emptied. When that knowledge stays in the driver's habits, a container that was skipped even though it was full is only heard about when the customer calls.

Every customer site is a record with container type and count in its fields; in Rapitek CRM the weighed tonnage goes on the collection task and the month-end statement comes from these records.

Waste Management CRM
  • Keep customer sites and the containers and equipment standing there in separate records, and see from a list which equipment is where
  • Link collection and emptying visits to a recurring task; let the field team close it from the mobile app with location verification
  • Write the waste code, the weighed tonnage and the shipment document number into the task's fields, and produce the period statement from the records
  • Track the delivery of the disposal certificate and the contract renewal as separate tasks and close them before the dates pass
Customer Site And EquipmentEvery site is a record; the container type and count standing there are in its fields, and when equipment moves, it is written into the record's history.
Collection TaskCollection is a task; the date, vehicle and driver are in its fields, it is closed from the mobile app, and the location verification goes onto the record.
Waste Code And TonnageThe waste code is a field on the contract line item; the weighed tonnage is written onto the collection task, and the period statement is read from the total of these records.
Document DeliveryDelivering the disposal certificate to the customer is a task; the document number sits in a field and a copy of the document sits as an attachment on the record.

A waste collection contract is not a service but a schedule: every customer site has its own equipment, its own collection frequency and its own waste code; and in work priced by tonnage, the weighing result is also the basis for the invoice at the end of the month. When the equipment list sits in a spreadsheet, the collection plan on the driver's sheet of paper and the weighing slips in the weighbridge printout, how much waste was taken from which customer during the month can only be worked out by adding it up by hand.

Rapitek CRM keeps every customer site and the equipment standing there as records; collection is a task, its date and vehicle are in its fields, and the field team closes it from the mobile app with location verification. Because the weighed tonnage and the number of the shipment document are written onto the same task, the month-end statement comes out of the records; and the delivery of the disposal certificate to the customer stays open as a separate task, so it is not forgotten.

The scope of the plans and the separately priced items are written on the pricing page.

Frequently asked questions

Can I track how many of my containers are standing at which customer?
Yes. Every site is a record, and the type and count of the equipment standing there are in the record's fields; when equipment is moved to another site, the change goes into the record's history.
How do I get the tonnage statement per customer at the end of the month?
The weighed tonnage is a field on every collection task; a report with a chosen customer and date range adds up those tasks. We build the transfer to the accounting system ourselves: it is done specifically for the project over an export or an API — there is no out-of-the-box module.
Can I see from the record that the disposal certificate has reached the customer?
Delivering the disposal certificate is a separate task; the document number sits in the task's field and a copy of the document sits as an attachment on the record. As long as the task is not closed, it stays on that customer's list of open work.
Which is the best CRM software for waste management?
When choosing a CRM for the waste management sector, you should pay attention to sector workflows, integration capabilities, customisation options and the quality of support. You do not set up Rapitek CRM — we do: we configure the fields, the stages and the reports according to your waste management process, we migrate your data, and we train your team in Turkish. Before building our own platform, our team completed more than 200 enterprise CRM projects in its Salesforce era; we carry out the setup with that experience.
How much does a waste management CRM system cost?
In waste management, because the field team closes the collection task from the mobile app, the crew in the vehicle are users of the system as well. We keep current plan prices in a single place and publish them openly on our pricing page; we do not put figures on this page, so that you do not read a different price in two places. The price is determined by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope, and the setup fee if there is one, are worked out together in the discovery call and shared in writing. Rapi artificial intelligence credit and ERP integration are separately priced items.
How are CRM integrations done in the waste management sector?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection ourselves. There is no out-of-the-box module: because the access and field structure on the ERP side differ from one installation to the next, a single button does not work the same way everywhere. The connection is built specifically for the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery call and share them in writing.
How does the move to a CRM system work in the waste management sector?
We start with a discovery call: we work out your waste management process together, along with which fields and which stages are needed. After the call we give you a date, not a range. We migrate your data ourselves, and we train your team in Turkish ourselves. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can mobile CRM be used for waste management?
In waste management, collection and emptying visits are recurring tasks; the field team closes them from the mobile app with location verification. The app is live on both the App Store and Google Play. The web interface works on tablets and phones as well. The app does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours.
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