All-in-one CRM: your channels come with the setup
In Rapitek CRM, the WhatsApp and Instagram inbox, SMS, İYS, email campaigns, WhatsApp calling and recording, and quotes with PDF all run in the same CRM. We set up the connections and your ERP connection. Additional channels and AI usage are charged separately; Meta invoices WhatsApp and Verimor invoices SMS.
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Last updated: 13 November 2026 · Rapitek CRM
When you compare CRMs, ask this: are WhatsApp, SMS, İYS (Türkiye's national commercial message consent registry), call recording and the ERP connection included in the package, a separate add-on or a separate tool, and who does the setup? This page answers that question for Rapitek CRM.
In Rapitek CRM these run in the same CRM, on the same customer record, and come with the setup: we enable the modules during setup with the module list, we connect WhatsApp, Verimor and İYS, and we set up your ERP and accounting connection as part of the setup.
The items outside the plan price are clear too. The Inbox plan includes one WhatsApp or Instagram channel; each additional channel, or each additional account of the same channel, is 49 USD per month. AI usage is not included in the plan price and is priced separately. The setup fee depends on the customisation you need and is settled in the intro call. Meta invoices WhatsApp message and call charges directly to you; you pay SMS charges to Verimor. Details are below, under "Separately charged items".
What comes with the setup in Rapitek CRM?
| Job | How it works in Rapitek CRM | How it is enabled, cost |
|---|---|---|
| WhatsApp and Instagram inbox | WhatsApp conversations and Instagram direct messages land in a shared inbox. If the sender is a registered customer, the conversation is written onto their record; for an unknown number, a lead record is opened with its source. | You authorise your WhatsApp Business account to our Meta-approved app; the account, number and billing stay in your name. The Inbox plan includes one channel; each additional channel is 49 USD per month. Meta invoices message charges directly to you. |
| WhatsApp bulk sending | You set up a campaign on the campaign screen. Messages go out with a Meta-approved template; the opt-out list and contact consent are checked before every send. | The campaign module is enabled during setup with the module list. Meta invoices message charges directly to you. |
| SMS | SMS goes out from a campaign or through the REST API, with your own Verimor account and your approved sender name. For commercial SMS, consent, opt-out, the İYS record and the 08:00-23:00 sending window are checked before sending. | We connect your Verimor account during setup. You pay SMS charges to Verimor. |
| İYS consent sync | SMS and email opt-ins and opt-outs are sent from the CRM to İYS every 30 minutes; opt-outs and opt-ins given in İYS are pulled into the CRM every 6 hours. WhatsApp is outside the scope of İYS. | The connection runs through Verimor, an authorised İYS integrator, with your own Verimor account and İYS brand code. İYS consent management is enabled during setup with the module list. |
| You set up email campaigns in the same CRM, from the same customer list; opens and clicks are measured on campaign emails. You can also send email from the CRM through your own Gmail account. | Email campaigns and sending from your own Gmail are enabled during setup with the module list. Email does not count as an inbound channel. | |
| WhatsApp calling | When a customer calls your business number on WhatsApp, the call rings on the CRM's web screen for everyone you have authorised, and whoever picks up takes it. | Calling works on your official WhatsApp Business API line. You decide by permission who answers. Meta charges for calls. |
| Call recording and summary | Calls you have turned recording on for are recorded after the rep reads the Turkish notice and confirms it on screen. The audio, transcript and summary of a recorded call appear on the same card on the call record. | The meeting recording and analysis module must be on; it is enabled during setup with the module list. AI usage is priced separately. |
| Quotes and PDF | Quotes are built from the price list and produced with your own PDF template; Turkish and English templates come ready. An approved quote turns into an order, and the order into an invoice, without retyping line items. | Quote creation, price lists and PDF output are available from the Sales plan up. We bring your template over during setup. |
| ERP and accounting connection | Data between the CRM and the ERP or accounting software you use in Türkiye flows through the REST API and webhooks. | We set up your ERP and accounting connection as part of the setup. Its scope and cost are shared in writing before work starts. |
WhatsApp and Instagram
WhatsApp conversations and Instagram direct messages land in a shared inbox. You authorise your WhatsApp Business account to our Meta-approved app; the connection runs on the official WhatsApp Business Cloud API. The account, number and billing stay in your name, and you can withdraw the authorisation from your Meta Business account at any time.
On the WhatsApp side we handle business verification, number registration and template approval as part of the setup; the approval decision and its timing rest with Meta. In bulk sending, messages go out with a Meta-approved template.
Meta invoices message charges directly to you; we do not sell message bundles or credits. Meta also charges for free-form replies inside the 24-hour window; current rates are on Meta's pricing page. More on our WhatsApp CRM page.
SMS, email and İYS
SMS goes out from a campaign or through the REST API, with your own Verimor account; you pay SMS charges to Verimor. For commercial SMS, consent, opt-out, the İYS record and the 08:00-23:00 sending window are checked before sending. A commercial SMS campaign does not start until an opt-out route is defined.
You set up email campaigns in the same CRM. Opens and clicks are measured on campaign emails, and recipients leave the list with one link.
Rapitek CRM sends your consents to İYS automatically. The connection runs through Verimor, an authorised İYS integrator, with your own Verimor account and İYS brand code; the İYS module must be active on your Verimor account. SMS and email consents are synced with İYS: opt-ins and opt-outs are sent from the CRM to İYS every 30 minutes, and opt-outs and opt-ins given in İYS are pulled into the CRM every 6 hours. WhatsApp is outside the scope of İYS; for WhatsApp, the recipient's consent and opt-out are kept in the CRM and checked before sending.
WhatsApp calling and call recording
In Rapitek CRM, calling runs over WhatsApp; there is no ready connection for landline (PBX) calls. Recording, transcript and summary work on WhatsApp calls.
When a customer calls your business number on WhatsApp, the call rings on the CRM's web screen. You decide who answers; the call rings for everyone you have authorised, and whoever picks up takes it. Calling runs on the line connected through the official WhatsApp Business API; Meta charges for calls. If a customer says they do not want to be called, their record is flagged and no outbound call is made to them.
During setup you set your recording policy and write the Turkish notice the rep reads out. Audio is kept only after the rep reads this notice to the customer and confirms it on screen; if the customer declines, the audio is deleted. The audio, transcript and summary of a recorded call appear on the same card on the call record; only authorised people can listen to the audio. This needs the meeting recording and analysis module; AI usage is priced separately.
Quotes, PDF and ERP connection
Quotes are built from the price list, produced with your own PDF template and kept under the customer and opportunity they belong to. Turkish and English quote templates come ready; we bring over the template you use today during setup. An approved quote turns into an order, and the order into an invoice, without retyping line items.
We set up your ERP and accounting connection as part of the setup. The connection is built through the REST API and webhooks, around your process. Its scope and cost are shared in writing before work starts. More on our ERP CRM integration page.
Separately charged items
These items sit outside the plan price:
- Additional inbound channel: the Inbox plan includes one WhatsApp or Instagram channel; each additional channel, or each additional account of the same channel, is 49 USD per month.
- AI usage: the Rapi AI usage allowance is not included in the plan price and is purchased separately. It covers the Rapi assistant, the WhatsApp and Instagram AI bot, AI meeting capture (including call summaries) and the business-card scanner.
- Setup: the setup fee depends on the customisation you need and is settled in the intro call.
- ERP and accounting connection: its scope and cost are shared in writing before work starts.
- Optional modules: field sales is 25 USD and production and warehouse is 25 USD per user per month, on top of the plan.
- Outside services: Meta invoices WhatsApp message and call charges directly to you; you pay SMS charges to Verimor. We do not sell message bundles or credits.
Plan prices and every item are listed on our pricing page.
Who does the setup?
The Rapitek team sets up Rapitek CRM. During setup we define together the WhatsApp, Verimor and İYS connections, the campaign and consent rules, the calling and recording policy, your quote template and your ERP connection. After setup, your questions are answered by the team that builds and develops the product.
If you would like to see it with your own process first, request a demo.
Frequently asked questions
What does all-in-one CRM mean?
Is everything included in the plan price?
Do I need separate accounts for WhatsApp and SMS?
How does Rapitek CRM work with İYS?
How do calls work in the CRM?
Who sets up the connection to our ERP or accounting software?
Are quote PDFs produced with our own template?
Can I try Rapitek CRM?
Try Rapitek CRM free for 7 days
We start with a 30-minute intro call, then open your trial account. We do not ask for a credit card.
