Camping CRM
What a campsite sells is not a room but a place: a caravan pitch is priced by its electricity and water connection, a tent area by its shade, a cabin by its capacity. When the seasonal guest, the weekend visitor and a group of thirty all want a place in the same calendar, who was written down where is only worked out at the gate.
Every pitch, caravan space and cabin is its own record; a booking is tied to that unit with its arrival and departure dates, and a clash shows as the second booking is opened.
- Keep pitches, caravan spaces and cabins as separate unit records, and tie the booking directly to the unit by date range
- See seasonal and nightly stays in the same calendar, and catch clashing dates while the record is being opened
- Move school, club and company group requests through quote stages, and write the number of people and the extra services onto the record
- Send a message to last season's campers when the season opens, and record their replies and the departure survey
| Pitch and Unit Record | Every pitch, caravan space and cabin is a separate record; capacity, electricity and water connection and price class sit in its fields. |
|---|---|
| Booking | A booking is a record with an arrival and a departure date; it is tied to the unit, and a clash on the same dates shows while the second record is being opened. |
| Group Request | A school or club request is an opportunity record; the number of people, the accommodation type and the extra services are fields, and the card moves on as the stage changes. |
| Camper History | A returning camper is a record; their past stays and their preferred pitch build up under it, and the pre-season list comes out of there. |
Demand at a campsite is not of one kind. The seasonal camper leaves their caravan in the spring and wants the same pitch every year; the weekend visitor stays two nights; a school or club group arrives with thirty people and discusses both the accommodation and the catering together. When these are written side by side in the same notebook, it is easy for one pitch to be promised both for the season and for a weekend — and the mistake comes to light on the busiest day of the season.
Because Rapitek CRM keeps every pitch and cabin as a unit with its own record, the booking is tied directly to that unit; when the date range clashes, it is seen while the second record is being opened. A group request is a separate record that moves through quote stages, and the number of people and the extra services sit there. Because a returning camper's past stays build up on their own record, a message goes out to last year's list before the season opens, and the replies that come back are recorded on the same record.
The scope of the plans and the items priced separately are written on the pricing page.
