University CRM
While application files sit in email, equivalence and visa documents in separate folders, and applicant correspondence on a staff member's personal phone, you cannot see at a glance which step an applicant is stuck at.
An applicant is a record; diploma equivalence, the language certificate and the visa step are tasks tied to it, and who waits at which step is read from the list, no file opened.
- Gather all student applications into a single pool and track the assessment stages
- Follow an international applicant's document, visa and orientation steps on the application record
- Set up an alumni database and run event invitations and donation campaigns from there
- Connect a single institutional WhatsApp number to the team inbox, let conversations be assigned by the rule you define, and let the history stay with the institution even when staff change
| Application Management System | An application is a record; the assessment steps move along as stages and the documents are attached to the same card. |
|---|---|
| International Student Tracking | The document, visa and orientation steps are tasks tied to the application record; which step is waiting with whom is visible on the list. |
| Multilingual Interface | The interface is fully translated into Turkish and English; in other languages, untranslated text appears in English. The applicant's language is held in a field on the record, and the correspondence template is matched to that field. |
| Alumni Relations | An alumni record is not deleted, its status changes; event invitations and donation campaigns go to a list filtered from those records. |
| Open Day Attendance Record | An applicant who signs up for a campus open day is an attendance line tied to the applicant record; the faculty they are interested in, the province they come from and their attendance status sit in fields, and the messages going out through the preference period are ordered by those fields. |
At a university, an application is not a single decision but a chain that comes back from different institutions: diploma equivalence, the language certificate, the passport and the visa appointment each move on their own calendar; and the applicant writes directly to the international office to ask about an intermediate step. As the enrolment period closes, seeing who is waiting at which link of that chain means opening the files one by one. And once enrolment is complete, the bond built with the student breaks at graduation, and years later someone tries to gather the alumni list from scratch.
In Rapitek CRM every applicant sits as a single record together with their document status and their correspondence; who is waiting at which step is read from the list, with no need to open a file. Because the alumni database is held on the same platform, a donation campaign or an event invitation rests on the current record rather than on a list gathered years ago. And when the institutional WhatsApp line is connected to the team inbox, response times become something a manager can monitor.
