Beauty Salon CRM
The appointment book sits at reception, which product the client reacted to sits in the stylist's head, and the material running out in the treatment room is only noticed once the client is already in the chair.
A booking lands on the calendar of the stylist doing the treatment; when one runs long the ones behind shift and the gap that opens shows in the list. The allergy note is a field on the card.
- Gather bookings, including requests coming in over WhatsApp, in a single calendar; tie how many hours in advance and over which channel the reminder goes out to a rule
- Keep each client's past treatments, allergies and preferred products on their card
- Tie the products consumed during a treatment to the record and get a warning when stock runs low
- Keep the remaining uses and the expiry date of package memberships on the record, and follow which room and which member of staff each use was with from the same line
| Chair Occupancy by Stylist | A booking lands on the calendar of the stylist who will do the treatment; when a treatment runs long, the bookings behind that stylist shift, the gap that opens appears in the list during the day and can be given to another client. |
|---|---|
| Client Preferences | Past treatments, allergies and preferred products are fields on the client card; they are seen from the same card at the next booking. |
| Product and Stock Tracking | The product consumed during a treatment is tied to the record; the stock quantity drops on the product card, and products past the threshold are gathered in a single list. |
| Package Membership and Room Use | The care package sold is a membership record tied to the client record; the number of uses the package includes, the uses remaining and the expiry date are its fields; every booking deducts one use from that membership, and which room and which member of staff the booking was done with is written on the same line; memberships about to expire drop into a list by date. |
In a salon the day is measured not by the number of names written in the book but by the minutes the chair does not stay empty. Colour, keratin and skincare all finish in different lengths of time; when one client arrives late, the three bookings behind shift, and no room can be made for whoever walks in late in the afternoon. And when a stylist leaves, what they knew leaves with them.
In Rapitek CRM the booking sits together with the length of the treatment and the stylist's availability, so the chain of delays appears in the calendar immediately and the gap that opens can be filled the same day. The client card belongs to the salon, not to the employee; even if the team changes, work continues with the same information. And which treatment uses up which product, and how quickly, is reported per branch.
The scope of the plans and the items priced separately are written on the pricing page.
Frequently asked questions
Can bookings be taken over WhatsApp?
Yes, with the WhatsApp integration your clients can create a booking by sending a message.
Can more than one branch be managed?
Yes, you can manage all your branches from a single panel and report per branch.
How is the booking reminder sent?
The date and time of the booking are fields on the record; you tie how many hours before that date and over which channel the reminder goes out to a rule during setup. The send is recorded on the same booking record; the client's confirmation or postponement drops onto that record too.
What happens to the bookings behind when a treatment runs long?
The booking lands on the calendar of the stylist who will do the treatment; when the treatment runs long, the bookings behind that stylist shift, and the gap that opens appears in the list during the day and can be given to another client.
Which is the best CRM software for a beauty salon?
When choosing a CRM for the beauty salon sector, you should look at sector workflows, integration capabilities, customisation options and the quality of support. You do not set up Rapitek CRM — we do: we configure the fields, stages and reports around your beauty salon process, we migrate your data, and we train your team in Turkish. Before building our own platform, our team completed more than 200 enterprise CRM projects during its Salesforce years; we carry out the setup with that experience.
How much does a beauty salon CRM system cost?
In a beauty salon, the booking lands on the calendar of the stylist who will do the treatment. We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you never read a different price in two places. The price is determined by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and any setup fee are worked out together in the discovery meeting and shared in writing. Rapi artificial intelligence credit and ERP integration are items priced separately.
How are CRM integrations carried out in the beauty salon sector?
In a beauty salon the product consumed during a treatment is tied to the record; the stock quantity drops on the product card, and those past the threshold are gathered in a single list. If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection. There is no out-of-the-box module: because access and field structure on the ERP side change from installation to installation, a single button does not work the same way everywhere. The connection is built specifically for the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery meeting and share them in writing.
How does the move to a CRM system work in the beauty salon sector?
We start with a discovery meeting: we work out your beauty salon process together, and which fields and which stages are needed. After the meeting, we give you a date, not a range. We migrate your data, and we train your team in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can mobile CRM be used for a beauty salon?
Yes — the beauty salon stylist in the treatment room can update the past treatment and allergy fields on the client card from their phone. The application is live on both the App Store and Google Play. The web interface also works on tablets and phones. The application does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours.
