Label and Sticker Manufacturer CRM
When which revision the design is on stays in the message chain and whether the material is in stock stays in a separate file, the job that enters production can be printed with the wrong revision.
Which revision was approved sits on the order record; the material card and work order attach to the same order, and a purchase request for out-of-stock material opens from there.
What we set up, and how
- Collect the order, the designer assignment, the customer approval and the revision history in a single flow; let a notification go out at every step
- Keep thermal, vinyl, coated, opaque, transparent and holographic materials on separate cards; tie the opening of a purchase request for material not in stock to a rule during setup
- Sort orders by priority and assign machine and staff, and get a warning for jobs running late
- Enter the carrier and the tracking code onto the dispatch record on shipping day and inform the customer from the same record
- Keep the customer's previous design and order history under their account, and open the new order by copying from the same card
| Order and Design Approval Flow | An order is a record coming in from the web form or from WhatsApp; designer assignment, design upload, customer approval and revision are stages of the same record. Which version the approved revision is sits on the record, and a notification drops at every stage transition. |
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| Print Type and Material Management | Thermal, vinyl, coated, opaque, transparent and holographic labels are each a material record; each card's price schedule and production time are in its fields. The order is attached to that card, and a purchase request for material not in stock is opened from the same order. |
| Production Planning and Work Order | A work order is a record with priority, machine, staff and estimated production time fields. The daily and weekly plan is a list of these records, and jobs past their delivery date stay open on the list. |
| Shipping and Logistics | The carrier, the dispatch date and the tracking code are fields on the order record; the day's bulk dispatch list and the customer notification come out of here. We build the connection to the courier companies ourselves; there is no out-of-the-box module. |
| Re-ordering | The customer's previous design and order history sit under their account; a new order is opened by copying from the same card, and the price comes from the price list the customer is attached to. |
In the label business an order stops twice: once while the customer's approval is awaited, and once when the roll has run out. Neither is visible on the calendar; the job counts as taken, a delivery date is given, yet it only goes onto the machine when the approval and the material are ready at the same moment.
Rapitek CRM makes the approval and the material a precondition of the work order: which revision is to be printed on which material sits on a single record, and if the material is missing, the purchase request is opened at the moment of the order. And because the weekly production plan is built only from jobs that have met this condition, it comes out close to reality.
Frequently asked questions
Why is a label company CRM better than Excel?
In Excel the design revision history cannot be kept, material stock is not connected to production, and customer approval cannot be tracked. With a CRM the order, the design, the approval, the production and the dispatch are connected in a single flow. Because which version the approved design is sits on the record, an argument over a wrong print does not stay without evidence; you track the number of errors and delays from your own records.
Does it support different label types such as thermal, vinyl and coated?
Yes. For every label type a separate material card, price schedule, production time and machine assignment is set. When an order is taken it is assigned to the right production line according to the rule you define.
How do we manage orders coming in from WhatsApp?
On the label and sticker manufacturer side, an order coming in from WhatsApp is a record; approval and revision are stages of the same record. We connect your own Meta WhatsApp Business account to the CRM ourselves; there is no out-of-the-box module, the account linking is done during setup. Incoming messages drop into the team inbox and are written onto the customer card. The order form, the design PDF and the payment receipt are added to the same card as attachments, and the record is converted into a CRM order from a single screen. Meta bills you directly - we do not sell message packages or credits. If a connection beyond this is needed, it is built specific to the project over our REST API, OAuth2, webhooks and import/export; its scope and fee are shared in writing in the discovery call.
Is it integrated with courier companies?
We build the connection to Yurtiçi, Aras, MNG, UPS, DHL or Sürat Kargo ourselves; there is no out-of-the-box module. The connection is built specific to the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export, and its scope and fee are shared in writing in the discovery call. As long as the connection is not built, the tracking code is taken from the courier company's own screen and entered onto the dispatch record by hand, or uploaded in bulk with an import file; the carrier, the dispatch date and the tracking code are fields on the order record, and customer notification and the tracking of undelivered items are generated from those fields.
