Laser Hair Removal Center CRM
In hair removal the customer comes not once but with a series of sessions spread over months. When nobody notices the customer who has let the gap grow, both the result suffers and the package closes without being used.
A package is an area-based record on the customer record; every session is written under it and sessions left are calculated from it. The next appointment derives from the repeat interval field.
What we set up, and how
- Open each customer's package area by area and see the sessions used and the sessions left at any moment
- When the area's repeat interval comes due, plan the appointment around device and staff availability
- Let appointments land in your team's calendar, with the pre-appointment confirmation step landing with your team as a task
- Tie the loyalty points on package completion and the discount for a customer who came by referral to a rule during setup
- Report which device was used in which session and the number of sessions per member of staff per day
| Package and Session Balance Tracking | A package is an area-based record attached to the customer record; every session is written under it, and the sessions left are calculated from that record. |
|---|---|
| Area-Based Appointment Management | The area's repeat interval is a field; the next appointment date is derived from that field, and device and staff availability are checked on the appointment record. |
| Pre-Appointment Notification | The appointment lands in your team's calendar and staff get a notification before it; confirmation and postponement are processed over the same record, and no-shows stay on the list. |
| Loyalty and Referral Programme | Points and referrals are fields on the customer card; when a package is completed, the discount definition is set up during setup tied to those fields. |
| Device and Staff Performance Report | The session record carries a device field and a staff field; the daily session count and a broken-down comparison come out of a report on those fields. |
A package is not a single counter: the underarms, the legs and the face progress at the same time, but every area has a different repeat interval. Because a paper customer card cannot carry these counters separately, when reception books an appointment it leaves it to the customer to remember which area is due.
Because Rapitek CRM keeps the balance on an area basis, when the next session will be needed comes out of the repeat interval field; the areas that are due drop into a list, and the reminder and the renewal offer before the package runs out are tied to that list. And because the device, the member of staff performing it, the duration and the satisfaction score are attached to the session record, the device's maintenance timing and how heavily it is used come out of the same data.
