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Aquaculture CRM

In aquaculture the sale is agreed months before the harvest: the buyer wants a particular size in a particular week, and when the fish will reach that size is known on the production side. When the two sides are kept in separate places, sales promises a batch that is not ready and production ships a batch without knowing who it was set aside for.

The size range, quantity and delivery week promised to a buyer are a record linked to the account; the harvest batch stands separately, and the two are read side by side by delivery week.

Aquaculture CRM
  • Write the size range, quantity and delivery week agreed with the buyer onto the account record and track approaching commitments from the list
  • Link the harvest batch to a record with production unit, size class and harvest date fields, and see which batch is set aside for whom
  • Collect dispatch documents as attachments on the record and keep their validity dates as fields, listing missing paperwork before loading
  • Plan cold chain delivery as a task, record the vehicle and delivery time, and inform the buyer by SMS or WhatsApp
Harvest BatchA batch is a record; the production unit, the size class and the harvest date are its fields, and the quantities set aside accumulate under that record.
Buyer CommitmentThe agreed size, quantity and delivery week are a record linked to the buyer's account; commitments whose week is approaching are filtered from the date field.
Document SetThe documents accompanying a dispatch sit as attachments on the record; the validity date is a field, and a dispatch with a missing document stays flagged on the list.
Cold Chain DeliveryA delivery is a task; the vehicle, the delivery time and the temperature note are its fields, and a closed task leaves a trace on the buyer's record.

In fish farming time works in two directions: the fish in the pond or the cage grows every week, while the buyer wants a fixed size range and a fixed delivery week. The sales side gives that promise over the phone, the production side keeps the harvest order on its own schedule; when the two do not meet, either the promised size does not hold or a batch that is ready sits waiting. On the dispatch side a single missing document stops the whole load, and the hunt for who has that document starts on the morning of loading.

In Rapitek CRM the buyer is an account record; the agreed size range, quantity and delivery week sit on the record linked to that account, and as the week approaches the commitments drop into a list. The harvest batch is a separate record: the production unit, the size class and the harvest date are its fields, and how much has been set aside for which buyer is read from that record. Because the documents accompanying a dispatch are collected as attachments on the same record and their validity dates are kept as fields, a missing document is visible before the day of loading rather than on it.

The scope of the plans and the items priced separately are set out on the pricing page.

Frequently asked questions

How do I compare the size and quantity promised to a buyer against the harvest plan?
A commitment is a record linked to the buyer's account; the size range, quantity and delivery week are its fields. Because the harvest batch is also a separate record, the total of commitments filtered by delivery week and the batch that will be ready that week are read side by side in the same report.
Can I see a missing dispatch document before the day of loading?
Yes. Documents are collected as attachments on the dispatch record and the validity date is kept as a field; dispatches with a missing or expired document are flagged on the list. There is no out-of-the-box module for connecting to public systems; document records and date tracking run inside the CRM.
Can we track cold chain delivery through the record?
A delivery is a task; the vehicle, the delivery time and the temperature note are its fields. When the task is closed it leaves a trace on the buyer's record, so which batch was delivered with which vehicle and at what time is read afterwards from the same place.
Which is the best CRM software for aquaculture?
When choosing a CRM for the aquaculture sector you should look at sector workflows, integration capabilities, customisation options and the quality of support. You do not set up Rapitek CRM — we do: we configure the fields, the stages and the reports around your aquaculture process, we migrate your data, and we deliver the training for your team in Turkish. Before building our own platform, our team completed more than 200 enterprise CRM projects during its Salesforce years; we do the setup with that experience.
How much does a aquaculture CRM system cost?
We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you never read a different price in two places. The price is set by the number of users and the plan chosen. The scope of setup, data migration and training is not the same on every project; the scope and the setup fee, if any, are worked out together in the discovery call and shared with you in writing. Rapi artificial intelligence credit and ERP integration are separately priced items.
How are CRM integrations done in the aquaculture sector?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it — we build the connection ourselves. There is no out-of-the-box module: because access and field structure on the ERP side differ from one installation to the next, a single button does not work the same way everywhere. The connection is built specifically for the project via our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the cost in the discovery call and share them with you in writing.
How does the move to a CRM system work in the aquaculture sector?
We start with a discovery call: together we work out your aquaculture process, which fields and which stages are needed. After the call we give you a date, not a range. We migrate your data ourselves, and we deliver the training for your team in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product — this is a choice, not a matter of capacity.
Can a mobile CRM be used for aquaculture?
Yes. Field and branch teams can update the customer card, notes and follow-up tasks from their phones. The app is live on both the App Store and Google Play. The web interface also works on tablets and phones. The app does not work offline; if the connection drops while you are filling in a form, what you have written is kept on the device for 24 hours.
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