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InsurTech CRM

An InsurTech sale does not close in a single meeting: the technical evaluation, the compliance review and the pilot each move separately; when these are kept in separate places, where the opportunity is really stuck stays invisible.

Evaluation, compliance review, pilot and contract are stages of the same opportunity record; how long each stage waited is calculated from the record dates and shows in the report.

InsurTech CRM
  • Track insurer and agency opportunities in their own long sales pipeline
  • Tie the technical evaluation, compliance review and pilot steps to the opportunity
  • Keep the different decision makers at the same organisation on a single account card
  • Follow the scope and delivery steps of integration projects
  • See contract renewal and usage growth opportunities in time
Long-Cycle Sales PipelineEvaluation, compliance, pilot and contract are stages of the same opportunity record; the time waiting in a stage is calculated from the record dates and shows in the report.
Multi-Stakeholder AccountThe people on the technical, compliance and business side are contact records attached to the same account; who said what stays in the account's history even when the representative changes.
Pilot TrackingThe pilot is a stage and carries its own tasks; the start and end dates sit in fields, and pilots that drag on collect in a list.
Integration ScopeAn integration project is a record attached to the opportunity; the scope items and delivery steps are kept there. The connection is built specific to the project; there is no out-of-the-box module, it is built over the API.
Renewal and GrowthThe contract end date is a field on the account record; the ones coming up drop into a list and the contact task is tied to that date.

An InsurTech sale does not close in a single meeting. The technical evaluation, the compliance review and the pilot move through different teams at different speeds; when these are kept in separate files, which step the opportunity is actually waiting on is only learned when someone asks.

Rapitek CRM turns these steps into stages of the same opportunity record, so the waiting time is calculated from the record dates. Because the different decision makers at an organisation are attached to a single account, the history of the conversation stays with the organisation when the representative changes.

The scope of the plans and the separately priced items are written on the pricing page.

Frequently asked questions

How do I track a long sales cycle?
Evaluation, compliance review, pilot and contract are stages of the same opportunity record. How long each stage waited is calculated from the record dates, so where the opportunity is really stuck shows in the report.
How do I manage different people at the same organisation?
The people on the technical, compliance and business side are separate contact records attached to the same account. Whoever a meeting note comes from, it stays in the organisation's history; when the representative changes, the information stays with the organisation.
How much does an InsurTech CRM system cost?
We keep current plan prices in one place and publish them openly on our pricing page; we do not put figures on this page, so that you never read two different prices in two places. The price is set by the number of users and the plan chosen. The scope of setup, data migration and training is not the same in every project; the scope and the setup fee, if any, are worked out together in the discovery call and shared in writing. Rapi artificial intelligence credit and ERP integration are separately priced items.
How are CRM integrations done on the InsurTech side?
If you use Logo, Netsis, Mikro or SAP, your CRM talks to it - we build the connection ourselves. There is no out-of-the-box module: because access and field structure on the ERP side differ from installation to installation, a single button does not work the same way everywhere. The connection is built specific to the project over our REST API covering 183 business objects, OAuth2, webhooks and import/export. We work out the scope and the fee in the discovery call and share them in writing.
How does moving to a CRM system work on the InsurTech side?
We start with a discovery call: we work out your insurtech process together, which fields and which stages are needed. After the call we give you a date, not a range. We migrate your data ourselves, and we train your team ourselves in Turkish. There is no call centre on our support line. Your question is answered by the team that builds and develops the product - this is a choice, not a matter of capacity.
Can mobile CRM be used for InsurTech?
Yes. Field and branch teams can update the customer card, notes and follow-up tasks from a phone. The app is live on both the App Store and Google Play. The web interface also works on tablet and phone. The app does not work offline; if the connection drops while you are filling in a form, what you wrote is kept on the device for 24 hours.
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