Athletic Club CRM
When the booking book is at reception, the coach calendar is on a phone and the membership dues list is in a spreadsheet, announcing a change of lesson time to members turns into an entirely manual job; and the member who is coming less often catches nobody's attention.
A membership is a record: start, end and package type are its fields. A booking carries a facility and a time field, and a setup rule blocks a second booking at the same hour.
- Run the collection, renewal reminder and suspension of monthly, annual and package memberships from a single screen
- Let members book courts, the pool, the fitness studio and the sauna from the mobile app, with clashes blocked by the rule set up during setup
- Attach each group lesson's participant list, coach assignment and capacity to the record; tie the notification to the member on a change to a rule
- Run registration, payment and team formation for tournaments, competitions and social events from a single place
- Track members' attendance frequency and lesson preferences with a monthly report and see the risk of leaving early
| Membership and Dues Management | A membership is a record; the start, the end and the package type sit in its fields, and the renewal reminder is set up with a task tied to the end date. |
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| Facility and Court Booking | A booking is a record with a facility and a time field; the rule that blocks a second booking being opened at the same hour is defined during setup. |
| Group Lesson and Coach Schedule | A lesson is a record; the coach and the participants are attached to it. The coach sees their own calendar, and a change made leaves a trace on the member's card. |
| Event and Tournament Management | The event record keeps attendance, payment and team information together; the application coming from the registration form dropping directly under that record is defined during setup. |
| Member Attendance Report | Because attendance and lesson preference accumulate on the member card, the question "who has thinned out" is answered with a date-range report; your own measure sets the risk threshold. |
The thing that breaks most often during a day at a club is capacity: members wanting both a group lesson and free use at the same hour, a coach whose schedule has changed, and a court closed for a tournament. When these three changes are announced without knowledge of one another, you end up with a member who comes to the facility and goes home empty-handed — and that member becomes harder to convince at renewal time.
Rapitek CRM keeps the lesson, booking and event calendars on the same capacity; the coach sees their own calendar, and when they make a change you tie the notification to the member to a rule. Because reminders are delivered from your own WhatsApp account, the member is informed before their booking time; and when an event ends, the results and photos are also sent from the same record.
